So far my care has been great but I have to really thank Amanda on the Hers admin team. My provider hadn’t responded to my messages and she promptly reassigned me and within minutes I was in contact w... Toon meer
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At first, I was not sure about all the process and the follow up and if it was ok for me whit my medical file. I had a good exchange whit the medical team, and we decide that it was ok for me and we d... Toon meer
I had an excellent experience with Hims & Hers Canada. They were fast to reply, very knowledgeable, and answered all of my questions clearly and patiently. Every interaction was courteous and professi... Toon meer
Bedrijf heeft geantwoord
It was easy, user friendly, and quick. I was a bit panicked for a few days because I was afraid I gave $500 to a scam, even though I did some research with good reviews. Some positive ETA would have e... Toon meer
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GREAT & RAPID EFFICIENCY
Due to my medical results and annual health screening results, I received my prescription and medicine quite speedily. The best things I have noted on Livewell Canada: a) Professional doctor, b) Speedy prescription and medication delivery, c) Great resources on info ( meds, how to take it, problem solving, videos etc ). The platform is also clean, streamlined and easy to navigate. Great site!
30 oktober 2025
Antwoord van Hims & Hers Canada
Hello Sarah,
Thank you so much for your kind words! We’re really glad to hear that your prescription process moved quickly and that you’ve had such a positive overall experience with our team and platform.
It means a lot to us that you found the medical support professional, the delivery fast, and the resources helpful — and we’re happy to know the site felt clean and easy to navigate as well.
If you ever need anything, we’re always here to help at support@joinlivewell.ca.
It’s great but if you havé thé same in…
It’s great but if you havé thé same in french that shouk be super
5 november 2025
Antwoord van Hims & Hers Canada
Bonjour Suzanne,
Merci beaucoup pour votre message ! Nous sommes ravis de savoir que vous appréciez notre service. Et vous avez raison — avoir tout disponible en français serait encore mieux.
Nous voulions vous informer que l’amélioration de l’expérience en français fait déjà partie de nos priorités, et nous avançons dans cette direction.
En attendant, notre équipe du service à la clientèle peut déjà vous accompagner entièrement en français, si vous le souhaitez.
Si vous avez besoin de quoi que ce soit, n’hésitez pas à nous écrire à support@joinlivewell.ca
— il nous fera plaisir de vous aider.
les questionnaire ne sont qu'en anglais
4 november 2025
Antwoord van Hims & Hers Canada
Merci beaucoup pour votre retour. Nous sommes désolés que les questionnaires soient actuellement seulement en anglais, et nous travaillons à améliorer cela afin de rendre l’expérience plus simple et plus accessible.
Si vous avez des questions ou besoin d’aide à tout moment, n’hésitez pas à nous écrire à support@joinlivewell.ca
— nous sommes là pour vous aider.
Great experience and very quick and an…
Great experience and very quick and an overall pleasant experience.
4 november 2025
Antwoord van Hims & Hers Canada
Hello Tom,
Thank you so much for your kind words! We’re really glad to hear that everything felt quick and that you had such a pleasant overall experience. It means a lot to us that you took the time to share this.
If you ever need anything, we’re always here to help at support@joinlivewell.ca
.
Be aware!
There is a $99 consult fee every time you want to consult the doctor. All I wanted to know was how to decrease my dose as I was having severe side effects and was charged $99 consult fee….Be Aware!
4 november 2025
Antwoord van Hims & Hers Canada
Hi there — we’re really sorry to hear about your experience, and we completely understand how upsetting this felt. Managing side effects and figuring out the right dose should never feel confusing or costly.
We’ve flagged your concern to our care team so we can review what happened, and we’d be happy to help fix this for you. If you reach out to us at support@joinlivewell.ca, we can reopen your consult and make sure you get the support you need.
Thank you for bringing this to our attention — we appreciate the chance to make it right.
The Livewell Team
Answering my questions in a timely…
Answering my questions in a timely manner and resolving the issue I had.
4 november 2025
Antwoord van Hims & Hers Canada
Hello Brenda,
Thank you so much for your kind words! We’re really glad to hear that your questions were answered quickly and that the issue you were experiencing was resolved. It truly means a lot that you took a moment to share your experience.
If you ever need anything, we’re always here to help at support@joinlivewell.ca
.
Antwoord van Hims & Hers Canada
Hello Guylaine,
Thank you so much for your kind words! We’re really glad to hear that you had an excellent experience with our service. It truly means a lot that you took the time to share your feedback.
If you ever need anything, we’re always here to help at support@joinlivewell.ca.
Antwoord van Hims & Hers Canada
Hello Danielle,
Thank you so much for your kind words! We’re really glad to hear that you found our team fast, courteous, and knowledgeable. It truly means a lot that you took a moment to share your experience.
If you ever need anything, we’re always here to help at support@joinlivewell.ca.
Antwoord van Hims & Hers Canada
Hello Éric,
Thank you so much for your kind words! We’re really glad to hear that you had a good experience with our service. It truly means a lot that you took the time to share your feedback.
If you ever need anything, we’re always here to help at support@joinlivewell.ca
.
First time using LiveWell and I am so…
First time using LiveWell and I am so impressed with my experience. Was very apprehensive at first but after having such positive professional interactions I feel confident to continue to use LuveWell.
2 november 2025
Antwoord van Hims & Hers Canada
Hello Jenn,
Thank you so much for your kind words! We’re really glad to hear that your first experience with us was so positive. It’s completely normal to feel a bit apprehensive at first, and it means a lot to us that our team was able to make you feel comfortable and confident moving forward with LiveWell.
If you ever need anything, we’re always here to help at support@joinlivewell.ca
.
Always great services
I have been a client for over a year, and can only say that they are customer oriented and offers good support when needed. I strongly recommend Livewell Canada.
1 november 2025
Antwoord van Hims & Hers Canada
Hello Nina,
Thank you so much for your kind words! We’re really glad to hear that after a year with us, you’ve consistently felt supported and well taken care of. It means a great deal to us that you’ve had such a positive experience and that you would recommend Livewell Canada — we truly appreciate you taking the time to share this.
If you ever need anything, we’re always here to help at support@joinlivewell.ca
.
I needed help to lose weight and…
I needed help to lose weight and because I am without a family doctor I reached out to Livewell for help. They have been an amazing part of my weight loss journey.
30 oktober 2025
Antwoord van Hims & Hers Canada
Hello Deborah,
Thank you so much for your kind words! We’re really glad to hear that our team has been able to step in and support you during your weight-loss journey, especially while you’re without a family doctor. It truly means a lot to us that you took the time to share how things have been going.
If you ever need anything, we’re always here to help at support@joinlivewell.ca
.
This company is doing great
This company is doing great. I appreciate all that is taken care of. With arranging prescription delivery. Best service!!
24 oktober 2025
Antwoord van Hims & Hers Canada
Hello Jerilynn,
Thank you so much for your kind words! We’re really glad to hear that you’ve had such a positive experience and that the support around arranging your prescription delivery has been helpful. It truly means a lot that you took the time to share this.
If you ever need anything, we’re always here to help at support@joinlivewell.ca.
Antwoord van Hims & Hers Canada
Hello Antonio,
Thank you so much for your kind words! We’re really glad to hear that you found everything simple and straightforward. It truly means a lot that you took a moment to share your experience.
If you ever need anything, we’re always here to help at support@joinlivewell.ca
.
Setting you up for success
Honest and they really take your current health into consideration. This isn't a blind rx service - the people assessing really want to see success & will make sure that you're getting the right rx and help to succeed.
24 oktober 2025
Antwoord van Hims & Hers Canada
Hello Deihanna,
Thank you so much for your kind words! We’re really glad to hear that you felt supported and that your health was genuinely taken into account throughout the process. It’s wonderful to know that our team’s careful approach and guidance came through clearly in your experience. It truly means a lot that you took the time to share this.
If you ever need anything, we’re always here to help at support@joinlivewell.ca
.
Always answer questions quickly and in…
Always answer questions quickly and in detail. Customer service is very responsive!
31 oktober 2025
Antwoord van Hims & Hers Canada
Hello Lisa
Thank you so much for your kind words! We’re really glad to hear that your questions are being answered quickly and clearly, and that our support team has been responsive for you. It means a lot to us that you took the time to share your experience.
If you ever need anything, we’re always here to help at support@joinlivewell.ca
.
Antwoord van Hims & Hers Canada
Hello Isabelle,
Thank you so much for your feedback! We’re happy to hear that everything felt quick and that you had a good experience using our service. We really appreciate you taking a moment to share this.
If you ever need anything, we’re always here to help at support@joinlivewell.ca
.
It is an inconsistent service level
It is an inconsistent service level. I am not eligible for any deductions so my expectations are higher. The renewal of prescriptions with the partner suppliers is not cohesive. I renew my prescription it says "prescription provider/distributor" will get back to you in 12 -24 hours and it doesn't happen. Then I reach out to prescription/distributor and they have no idea that it was initiated. Total disconnect and results in gaps in medication. Ended up taking 72 hours - Need to work on the integration of services to avoid inconvenience and prescription interruptions.
17 oktober 2025
Antwoord van Hims & Hers Canada
Hi there — thank you for taking the time to share this, and we’re really sorry for the inconsistency you experienced. With no insurance deductions, we understand why your expectations are higher, and you’re right to expect a smooth, coordinated renewal process.
The delay you described — where the renewal is submitted but the distributor isn’t aware — shouldn’t happen. That disconnect can lead to gaps in medication, and we’re truly sorry you had to go through that and wait 72 hours.
We’re actively working on improving the integration and communication flow between our system and our pharmacy partners so renewals move through more consistently. We’re also working on ensuring providers are able to respond more promptly, so these delays are minimized and medication interruptions don’t occur.
If you ever run into this again or need help with an urgent renewal, please reach out to us at support@joinlivewell.ca
— we’re here to support you.
Thank you again for the feedback — it truly helps us improve.
The Livewell Team
Antwoord van Hims & Hers Canada
Hello Mark,
Thank you so much for your feedback! We’re really glad to hear that you found the process simple and efficient. It means a lot to us that you took a moment to share your experience.
If you ever need anything, we’re always here to help at support@joinlivewell.ca
.
Good but expensive
Everyone and everything is good from the lab requisition to actually using the product. The only thing I find hard to deal with is the cost.
28 oktober 2025
Antwoord van Hims & Hers Canada
Thank you so much for sharing your experience. We’re really glad to hear that everything went smoothly for you, from the lab requisition to using the product.
We understand that the cost can be challenging, and we truly appreciate you being open about that. We’re always looking for ways to make the process more accessible and to improve wherever we can.
If you ever have questions or want to review options, we’re here to help anytime at support@joinlivewell.ca
.
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