Foxelli Outdoor Gear Reviews 

I had an issue with a first time use. Customer service was great and walked me though the steps in order to resolve my issue. Thanks for standing behind you product (ordered on Amazon).

I learned about Foxelli just last year and bought a bunch of different gear ever since. They did not disappoint. The shipping process follows almost immediately the order and what I have received seems to be of great quality and has held up perfectly so far. By then we already were Foxelli fans. During my last order I made a mistake and contacted the help/support team. I am still blown away by the exceptional customer service I received and the ways in which my needs were accommodated, despite it being my mistake. What a great company!

Ray, with Foxelli Outdoor Gear Support, provided excellent customer service, product and warranty information.

Probably the most thorough and prompt customer service I’ve ever dealt with anywhere.

The products we ordered are high quality with clear instructions. Their promotion was also honoured quickly and efficiently with good communication.

Very helpful and thoughtful customer support. Due to defective parts, they honored their warranty system and helped me out quite a bit instead of going through Amazon's returns system.

Foxelli was recommended as a good retailer. I ordered a pair of hiking poles and some heated socks. The poles are good. The socks did not work at all. I emailed their only contact address for troubleshooting and received zero response. Subsequently emailed for return info, with zero response. I'm stuck with a $50 pair of socks that aren't even Bombas. Very very disappointed.

I purchased hiking boots and received them quickly, but now that I am trying to return them it has been terrible. I have emailed their help site three times over the past three weeks and haven’t even gotten one response from them. Stick to other popular brands for your gear.

I bought a heated vest from Foxelli. I couldn’t get the heating element to work. I bought it through Amazon and said I could just return it. It was 31 days after I bought it, so I was 1 day beyond Amazons return policy. Foxelli sent me another one immediately. I realized when setting up vest #2 that I was trying to start the heating element from the battery pack, not from the little control button on the vest itself. It was pretty embarrassing. I wrote to them what had happened and asked them to invoice me for vest #2 since this was my stupid err. They said no problem, just enjoy both vests. I’m very impressed with their customer service, as well as the quality of the product. I’ll definitely buy from them again.

Several years ago I was looking to purchase carbon trekking poles to replace my worn out aluminum ones. After doing research I made a purchase from Foxelli and couldn't be happier. They have become my reliable friend helping me tackle uphill climbs and saving my knees and hips from the stresses of the downhill stretches of the trail. Whether I am tackling a day hike or multiple day backpacking trip, my Foxelli carbon trekking poles are always with me.

I purchased a pair of waders and the boots come unglued from the legs and were not stitched. The glue was still wet and made a mess on my socks which had to then be thrown away. This happened on my second time to wear them!! I contacted Foxelli and finally through email they responded with a 50% discount towards another purchase of their product. I should have spent a little more money and purchased a reputable brand of waders. Money down the drain and straight to the garbage can!

Ordered hiking poles (through Amazon), received them quickly. However, they didn't include the asphalt tips. contacted Foxelli about it via their customer service email, and although it took them a bit to get back to me (about 5 days), they sent me the asphalt tips immediately, and I received them within about 3 days after they got back to me. A company's reputation is not made by how great their product is...it's made by how great their response is when the product doesn't live up to expectations! I'm very pleased!

Fast replies and a quick replacement

I love this vest! I work in the ski industry and therefore work on the mountain almost every day of the ski season. I therefore require something that will keep me warm. I could wear this vest and save the heating element for when my core was getting cold and warm myself up immediately. It was a life saver! The vest in and of itself is very warm.
This company provides excellent support! Any time I had a question about the product or an issue, they were very responsive and ready to assist me immediately.

Sent a replacement pair of waders that I bought that had a small leak very timely and great customer service!

Tried to organise a warranty replacement of a walking pole that snapped within 12 months under normal use. Initial contact made 6th March 2025. Reply came in on the 11th - fine, no issue. Have sent 3 further emails since to resolve - no reply. So after 5 weeks I am no further forward with what should be a straightforward sending of a replacement pole.

We own several headlights from Foxelli and they work great. Recently I had a mount crack and customer service quickly sent out a replacement.

I have sent numerous emails to Foxelli trying to return some hiking boots that do not fit. Nobody has got back to me. I called the customer support number several times and am always told the call cannot be placed. I've NEVER known a company like it. Usually, making a return is a reasonably easy endeavor. I'm going to dispute the payment I made to this company with my bank. Do NOT buy anything from Foxelli. They are a con.

Foxelli was amazing to work with. I had a pair of sticks and broke one, my bad. I liked them so I replaced them. The second pair would not slide. I had to fight with them to get them to open and close. I decided to contact Foxelli with my problem with no expectation that they would help me. They asked me send them a video to demonstrate the issue. Then magically, another pair of hiking sticks showed up on my doorstep and they work like my first pair. It did take them a bit to respond to my first email but they apologized for that. In this day and age, this type of service is rare so I appreciate it all the more. THANK YOU FOXELLI

As many other customers reviewing customers have stated, Foxelli has NO customer support. They taut their “easy” return process, yet they did not respond to numerous emails asking for support to return a heated vest. I tried to call all the phone numbers associated with them, including the one that was on my order confirmation email. Two of them were disconnected numbers and the third went to a staffing agency. The staffing agency told me they have tried for YEARS to get Foxelli to change the number they have listed, but have not responded to them either. I will NEVER order from them again and am sharing this with all my other friends and family and hiking groups.