Foxelli Outdoor Gear Reviews 

Foxelli has the BEST customer service! The heated vest I wanted was on backorder and they sent me a personal email to let me know when it was back in stock. I am currently wearing the vest…and may never take it off! Besides being incredibly warm it is super stylish! 100% recommend this company!

I bought two pairs of heated socks. I emailed the company asking for help pertaining to washing the socks. I received an email asking if I was happy with my response to my question. I checked my junk mail and spam, nothing. I sent three more emails asking for help, and finally gave up. Absolute TERRIBLE response if you need any help from this company.

I purchased two pair of walking sticks from Foxelli; one pair for my wife and one pair for myself.
They were light weighted, comfortable to use and seemed like high quality walking sticks.
While on a hike I tripped, and the weight of my fall caused one of my poles to split at the bottom of the pole. I was still able to use it, but it was obviously damaged.
When I contacted Foxelli, they were very empathetic and after submitting the necessary documentation to them, they quickly mailed me out a new set.
They stood behind their product and did the admirable thing to make sure that I was satisfied. Very few companies that I have dealt with would have done what they did to make sure I was satisfied.
I highly recommend their product both for the quality of workmanship and the integrity of this company.

Great customer service. Would recommend and will shop again!

I ordered the wrong poles because the description wasn’t very clear. I thought I was ordering another set of carbon poles that I ordered previously but instead I got the aluminum ones and I was very disappointed. When I told the company about what happened they were not very sympathetic and did not offer me anything only after I ordered another set of the correct ones that I receive a small compensation which was then too late.

It was hope when I ordered hiking boots online because I have numerous foot issues (calluses, bunions, a neuroma, & high arches). I ordered my regular size 7.5, and found them comfortable from day 1 with my arch supports. It was faith in this company that I took a chance. I own two sets of their trekking poles from prior orders which I also love.

Love Foxelli Outdoor Gear!

It has EVERYTHING you could possible need FOR ANY adventure you are thinking of. It just so efficient and easy to have it all in one place.

10/10!

These Foxelli trekking poles are fantastic! I've used them on several hikes now and they've significantly improved my experience. They're lightweight and sturdy, making it easy to navigate challenging terrain. The cork handles are comfortable and provide excellent grip, even when my hands are sweaty. The flip locks are easy to adjust, allowing me to quickly change the pole length as needed. I especially appreciate the included accessories, like the snow baskets and pavement tips. These poles have exceeded my expectations and I highly recommend them to anyone looking for a reliable and affordable option.

Great waders, had an issue, customer service was absolutely outstanding. Quick and friendly resolution. 5 stars!

Great headlamp with 3 steady white intensities plus 1 flashing mode. Also, same options in red. Customer Service very healpful.

I contacted Foxelli support about a broken pole. Received a response promptly and the solution exceeded my expectations!

I have MS and your trekking poles are a godsend. Lightweight, easy to collapse and packs well in a suitcase. No more wobbling while walking, beats a cane big time, and a great cardio workout to boot. I couldn't be happier.

I bought a headlight from Foxelli and it was great. Unfortunately, it eventually would no longer turn on. I reached out to Foxelli support and they walked me through some troubleshooting steps. Unfortunately, nothing worked. Once it was clear that I wouldn't be able to fix the light, they immediately sent out a replacement headlight, no questions asked. The entire support process was 5/5 stars and I will continue to be a Foxelli customer.

My husband and I both love our Foxelli hiking poles. We are avid hikers and couldn't do without them. I had an issue with one of them and reported it to the company. They answered in a very timely manner, and immediately resolved my problem to beyond my expectations. I will be a Foxelli fan for life

Really top quality comfortable insulated waders. life changing. highly recommend .
will be looking at their entire product line.

Got the ten watt solar panels from foxelli usb ports broke won,t charge had less then a month They won't answer the phone.Are there emails

Boots showed up right away. They were a little small so I tried to exchange for a larger size. They have not answered my emails or phone calls. Now I am past the 30 days. Now they are saying it is my fault!

Beware!!! If you need to exchange anything in the 30 day timeframe, the company will NOT respond. I have emailed Foxelli at least seven times and received ZERO response.
Pitiful! Just wanted a smaller size in their hiking boot.

Since December 12, I ordered 20 lamps, I received only one and to date I have not had a response, I am very angry.

The first problem was that I set a PO Box to receive the package, I understand that many companies do not send packages to PO Box, but they let you know from the moment you are going to place the order, at Foxelli, they sent me an email two days after I placed the order and paid, telling me it had to be at a physical address.

I provided a physical address. The package arrived and it was a single lamp!

I sent an email to the only form of support they have, which is the help email and which they respond after more than 24 hours each time. They answered me that they could not send packages to PO Box again, when I had already provided a physical address to which the incomplete package arrived.

I answered the email, again providing the physical address and letting them know that there was where the unique lamp arrived. They only answered that the package had already arrived, that I should check it with UPS or the neighbors if they had not picked it up and they sent me the photo from UPS that the package had already been delivered successfully, along with the UPS tracking number.

The UPS tracking number and the photo was the one referring to the package delivered with a single lamp! I replied that that tracking number was of the package of the single lamp and that I needed them to send me the remaining 19 lamps that I had already paid for since December 12 and I have not had any response for more than 48 hours! I am very angry and I need an answer.

Just received my womens Grey hikers size 8.5. When I first tried them on I was impressed how comfortable they were. They seem to be made well. They look very nice, it is hard to see from just a picture. Overall very impressed