I learned about Foxelli just last year and bought a bunch of different gear ever since. They did not disappoint. The shipping process follows almost immediately the order and what I have received seem... Toon meer
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I had an issue with a first time use. Customer service was great and walked me though the steps in order to resolve my issue. Thanks for standing behind you product (ordered on Amazon).
Bedrijf heeft geantwoord
Several years ago I was looking to purchase carbon trekking poles to replace my worn out aluminum ones. After doing research I made a purchase from Foxelli and couldn't be happier. They have become my... Toon meer
Tried to organise a warranty replacement of a walking pole that snapped within 12 months under normal use. Initial contact made 6th March 2025. Reply came in on the 11th - fine, no issue. Have sent 3... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Foxelli makes the outdoors accessible with high-quality, durable, and affordable gear. From headlamps to hiking essentials, we create products to keep you safe, comfortable, and ready for adventure.
Contactgegevens
2e van Leyden Gaelstraat 1g Vlaardingen, 3134LH , Hawthorne, Nederland
- help@foxelli.com
- foxelli.com
4,1
Goed
43 reviews
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Foxelli - pretty solid produts.
Foxelli is pretty well known - even if they are relatively new - in the hiking/backpacking world. I've had a pair of their boots for years, along with some other gear (headlamp, hiking poles, etc). I've never had any problems with them, and expect to replace my boots with the exact same model since I've finally worn the tread down. When you find something that works well for a good price, you tend to stick with it.
Please don't let reviews like the one from John H here dissuade you. His experience (trying to return a product which he has zero documentation for is something I doubt most companies would do) is an edge case at best. There are tons of reviews of their products out there - from the community itself and places like Amazon - that will say the same thing... good products for the coin.
26 september 2022
Review zonder uitnodiging
Antwoord van Foxelli Outdoor Gear
Thank you so much for your thoughtful review and continued support of Foxelli! 🌟 We're thrilled to hear that our gear, from boots to headlamps and hiking poles, has been reliable for your adventures over the years. We take pride in offering high-quality products at a great price, and it means a lot to us that you've found gear you can count on.
We look forward to being part of many more of your outdoor journeys, and we’ll be here when you’re ready for that new pair of boots!
Foxelli does not stand behind its products.
Was gifted a foxelli headlamp, during use the clip spontaneously broke and it's now not possible to clip it to my head. So it's a nothing lamp. I emailed Foxelli about it, and they wouldn't stand behind their product. Since it was a gift their only solution was to tell the person who gifted it to me that it was broken, and ask them to find the purchase info which is extremely RUDE. Foxelli is a company that does not stand behind its products. Do not order.
21 september 2022
Review zonder uitnodiging
Antwoord van Foxelli Outdoor Gear
Thank you for sharing your experience with us. We sincerely apologize for the frustration you’ve encountered regarding your headlamp. 🙏 At Foxelli, we always strive to ensure our customers are satisfied, and we understand how disappointing this situation must have been for you.
We ask for the order number to confirm the purchase and check its warranty status, but we certainly don’t want that process to cause any inconvenience. Please reach out to us again, and we’d be more than happy to work with you directly to sort this out and find a solution.
Your feedback is important, and we appreciate the opportunity to make things right.
Great company,,awesome boots…
I purchased a pair of hiking boots from this company,which they were being sold at amazon .I placed an order,boots were on sale thought I would give them a try.they had the size I wanted and wide width,perfect.apon receiving them I emailed the company to start the warranty.they give you a year,if anything breaks or gets out of whack,or leak they will replace for free.well guess what mine started to leak.i contacted the company,and wow.they do stand behind there warranty.within 4 days I received a brand new pair.awesome company.i will buy from them again,and I do love the boots,they are comfy and very light,also good traction. Look them up on Amazon .they also have women's boots with awesome colors. And they sell hiking gear,and heated gloves. Just to update a few things ,ny second pair also leaked its because the rubber surounding the toe box is weak ,it cracks abd boots leak .if the company reinforces this section of the boot it would be an awesome boots. I hope they do fix this problem however im still able to use these during summer months
25 januari 2022
Review zonder uitnodiging
Antwoord van Foxelli Outdoor Gear
Thank you so much for your fantastic review! 🌟 We're thrilled to hear that you love your hiking boots and had such a smooth experience with our warranty process. At Foxelli, we stand by our products and aim to ensure you’re always ready for your next adventure! 🥾
We truly appreciate your support and can't wait to continue being part of your outdoor journey.
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