FramesPlus Reviews 

AVOID. Took my money for 2 frames nearly a month ago, nothing has been delivered and I’ve had no response to an email or contact via their web form and there is no phone no. to call.
Previously (about 2 yrs ago I think) I had a good experience but not this time….

Ordered a frame on May 5th. Payment taken. No response to messages or emails and no phone number available.

Ordered a frame which was delivered. When removing the film from both side of the perspex ...I noticed a massive scratch in the film and perspex. I've emailed and message and they simply don't respond. Glad I didn't spend much with them as you can't get it resolved if there's a problem

Can't fault FramesPlus. Quick dispatch, brilliant quality and good price

Having received the frame I ordered in damaged condition, I was unable to get any response from framesplus via chat bot, no telephone number, 2 emails and I even left a message on facebook. This company are unreachable if you have a problem. I am not interested in a replacement frame but at the very least the company owes me my money back.

Fast delivery. Good quality frame. Disappointed there was no attachment to hang it on a wall.

Avoid this company!
I received a totally different frame to what I ordered in the post. Have tried to contact the company three times to ask them to rectify their mistake. ZERO RESPONSE.
It would be a RISK using this company. There is no one dealing with their complaints/refunds/requests. I’ll add that the frame was pretty bad quality. Better off getting the same quality at Poundland which I did in the end.

Frame arrived broken, sent a picture to them via email requesting a refund (as per the website instructions, because they don't have a contact phone number). It also looked like the frame cracks had been painted over to look 'new', which was weird.

Chased up weeks later, as there was still no reply. Again, no response from them.

Ended up requesting a refund via my bank instead.

Wrong frames got delivered. I Tried multiple ways to get in touch with them but I got no form of communication from the company.

There doesn't appear to be any customer service. emails not replied to. The contact page is not answered. The chat line was unresponsive. Damaged frames and wrong colour frames were sent to me.

Slight damage to the frame I bought but, for the price and speedy delivery, can’t complain at all. The damage is “hide-able”.

I've had orders simply not show up and others that broke immediately

Very well packaged, delivery time was prompt and lovely product.

Excellent frames, great value and quality

Good price, fast delivery and good communication

Wrong frame delivered
Tried to contact frames plus via email web chat and contact us page on website with no response to any communication
Very poor customer service

Good quality frame at reasonable price.
No issues with the delivery. I’ll definitely use them again.

They ignored all emails about issues with my order. Avoid them. Bad quality product and terrible services

Overall the frames I purchased are good value but I wouldn’t use Framesplus again or recommend them. The item turned up damaged and it was not damaged in transit because it was packed well and no marks on the box so they’ve knowingly sent it damaged. They’ve used delaying tactics in responding to me, said they have sent a replacement which hasn’t arrived and now aren’t responding to my messages so buy from this company at own risk and don’t expect any resolution to fault or damaged items.