Absolutely shocking customer service. Was to receive my flooring today, and have not received it. This has put my customer out with no flooring and job will no longer be able to be done this wee... Toon meer
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Lees wat reviewers zeggen
I recently purchased some Karndean flooring from Frankly Flooring. The initial attraction was the competitive price, but the follow-up process made them top notch. Millie was in touch soon after t... Toon meer
Bedrijf heeft geantwoord
Credit where credit is due. Very easy ordering process. I can highly recommend Frankly Flooring and their prices are very good. Simon was very helpful to sort out a payment issue quickly. (Payment we... Toon meer
Bedrijf heeft geantwoord
As a flooring supplier & installer myself I must say Frankly Flooring has come up trumps on a few occasions supplying Amtico & Karndean at prices cheaper than my wholesalers & delivered in record time... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Vloerenwinkel
- Tapijtwinkel
- Decoratie- en interieurwinkel
- Meubelgroothandel
- Bouwwinkel
- Hout/parket/laminaat leverancier
Geschreven door het bedrijf
Frankly Flooring is a family-run flooring store with over 20 years’ experience in the trade. We supply top household flooring brands — including carpet, laminate, vinyl, engineered wood, and luxury vinyl tile (LVT) — at unbeatable trade prices. Our flooring is delivered directly to your door anywhere in the UK, making it easy to transform your home with high-quality floors at great value.
Contactgegevens
Unit 9 Newbury Works , BA3 5RX, Coleford , Verenigd Koninkrijk
- 01373 812250
- Sales@franklyflooring.co.uk
- franklyflooring.co.uk
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Absolutely shocking customer service
Absolutely shocking customer service.
Was to receive my flooring today, and have not received it. This has put my customer out with no flooring and job will no longer be able to be done this weekend
Now I’m down 1k
Was told privately on email that it would definitely be delivered today. And they have let me down
Very happy with speed of delivery and…
Very happy with speed of delivery and very happy with the materials that were delivered, can highly recommend 🥇
Good quality product
Delivered on time. Good quality product and very helpful staff.
Great Service
Communication was excellent, arrived early, and the goods I bought were as expected. More than competitive price aswell
Produkt bardzo ladny, zadowolona, polecam
Produkt bardzo ladny, dostawa szybka bez problemu, faktura zakupu przysłana na meila, Dostawa pod drzwi . Paczka nie uszkodzona , bardzo dobrze zabespieczona. Polecam
Great products and prices
Great products and prices, delivery was efficient. Would recommend.

Antwoord van FranklyFlooring&Furniture

Antwoord van FranklyFlooring&Furniture
Stop selling things you don’t have it’s…
Stop selling things you don’t have it’s annoying and just stupid
35 years I spent running my own shops
No wonder they keep telling us x amount of businesses close every year
Seen the reply
It would be good and true if you had actually delivered the item but you never did
I can understand why you need to lie it’s awful when potential customers no what you are really like
I gave over 4 weeks to deliver 1 item a item you said would be here in 3/4 days I never bugged you until 2 weeks had passed then I contacted you via email which you ignored for 3 days then Millie pops up after I threatened to go to the card company, oh I’ll chase it up ,
We are having problems with restocking ie you didn’t have any stock when I paid you
But I’m the bad customer
I will let other people be the judge of that
Certainly not you
Extended due to the lies in your reply
Avoid messers at there best

Antwoord van FranklyFlooring&Furniture
Great prices
Great prices, ability to collect and good communication. They called as soon as it arrived which meant I finished the job sooner than expected. Have just ordered floors for 2 more rooms from them.

Antwoord van FranklyFlooring&Furniture

Antwoord van FranklyFlooring&Furniture
Ordered some underlay and they…
Ordered some underlay and they delivered it quite quickly.

Antwoord van FranklyFlooring&Furniture
Great customer service
Great customer service. Product easily purchased online with a telephone query answered directly. Great competitive price. Speedy delivery. Good communication👍

Antwoord van FranklyFlooring&Furniture
What wonderful customer service this…
What wonderful customer service this company has. Along with that their prices are more than competitive. Millie was the name of the lovely lady I dealt with. She went above and beyond for me when we were struggling to source our floor tiles keeping me in the loop as far as the suppliers were concerned. Thank you
Incorrect Flooring Colour Delivered – Order Issue
Wrong flooring order we recently received. Although the order confirmation clearly shows the correct colour, the delivery we received was incorrect.
staff have been very helpful in arranging a re‑order and organizing collection of the incorrect items, and we appreciate their assistance. However, we are still unsure how the wrong colour was sent out in the first place, given that all confirmation details were accurate on our end.

Antwoord van FranklyFlooring&Furniture

Antwoord van FranklyFlooring&Furniture
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