Absolutely shocking customer service. Was to receive my flooring today, and have not received it. This has put my customer out with no flooring and job will no longer be able to be done this wee... Toon meer
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Lees wat reviewers zeggen
I recently purchased some Karndean flooring from Frankly Flooring. The initial attraction was the competitive price, but the follow-up process made them top notch. Millie was in touch soon after t... Toon meer
Bedrijf heeft geantwoord
Credit where credit is due. Very easy ordering process. I can highly recommend Frankly Flooring and their prices are very good. Simon was very helpful to sort out a payment issue quickly. (Payment we... Toon meer
Bedrijf heeft geantwoord
As a flooring supplier & installer myself I must say Frankly Flooring has come up trumps on a few occasions supplying Amtico & Karndean at prices cheaper than my wholesalers & delivered in record time... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Vloerenwinkel
- Tapijtwinkel
- Decoratie- en interieurwinkel
- Meubelgroothandel
- Bouwwinkel
- Hout/parket/laminaat leverancier
Geschreven door het bedrijf
Frankly Flooring is a family-run flooring store with over 20 years’ experience in the trade. We supply top household flooring brands — including carpet, laminate, vinyl, engineered wood, and luxury vinyl tile (LVT) — at unbeatable trade prices. Our flooring is delivered directly to your door anywhere in the UK, making it easy to transform your home with high-quality floors at great value.
Contactgegevens
Unit 9 Newbury Works , BA3 5RX, Coleford , Verenigd Koninkrijk
- 01373 812250
- Sales@franklyflooring.co.uk
- franklyflooring.co.uk
4,4
Uitstekend
184 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Straightforward delivery good value
Set delivery days means you know what to expect. Could track it and was delivered early and in good shape. Easy to do business with. Exactly what I wanted and better than the high street rubbish.
1 februari 2026
Antwoord van FranklyFlooring&Furniture
Thank you for the fantastic feedback. We’re pleased the scheduled delivery and tracking made the process straightforward and reliable for you. It’s great to hear the flooring arrived in perfect condition and lived up to expectations — especially compared to the typical high street options. We really appreciate your comments and hope to help again in the future.
Firstly competitive price and delivered…
Firstly competitive price and delivered to your door will use again
29 januari 2026
Antwoord van FranklyFlooring&Furniture
Thank you for your review. We’re delighted you were happy with both the pricing and the convenience of having everything delivered straight to your door. We really appreciate your support and look forward to supplying you again in the future.
Very impressive
Very impressive. Due to the day ordered, it arrived only two days later (in Scotland). Great quality and as discribed. I had made a mistake in the detail of my order but that was sorted with a single email and no fuss which was appreciated!
2 februari 2026
Review zonder uitnodiging
Antwoord van FranklyFlooring&Furniture
Thank you for the brilliant review. We’re so pleased your order arrived quickly all the way to Scotland and that you were happy with the quality of the product. Mistakes can happen when ordering, so we’re glad we could get everything corrected quickly and hassle-free for you. Your feedback is greatly appreciated.
Excellent - A* Company - Great Prices
Excellent customer service - easy to order - fantastic price and the delivery was perfect
27 januari 2026
Antwoord van FranklyFlooring&Furniture
We really appreciate your feedback. It’s fantastic to hear that everything from ordering through to delivery went so smoothly for you. We always aim to combine great value with reliable service, so your comments mean a lot to the team. Thank you for choosing Frankly Flooring.
Really helpful company
Really helpful company. I wanted a specific item that was out of stock. I tried several companies and Frankly flooring were the only one who proactively contacted the manufacturer to find out when it would be available and kept me informed of progress. All of this at a very competitive price.
16 januari 2026
Antwoord van FranklyFlooring&Furniture
Thank you for such a thoughtful review. We know how frustrating it can be trying to track down specific products, so we were more than happy to contact the manufacturer directly and keep you updated along the way. It’s great to hear the effort made a difference, and we’re pleased we could also offer a competitive price. We truly appreciate your support.
Antwoord van FranklyFlooring&Furniture
Many thanks for your kind comments. We’re delighted our team could help and make the process straightforward for you. We look forward to welcoming you back again in the future.
Great experience and no issues with the…
Great experience and no issues with the design strips
19 januari 2026
Antwoord van FranklyFlooring&Furniture
Thank you for taking the time to leave a review. We’re pleased to hear everything went smoothly and that you were happy with the design strips. Enjoy your new flooring and thanks again for your order.
Invictus Parquet LVT…
Very Professional and a pleasure to deal with.
23 januari 2026
Review zonder uitnodiging
Antwoord van FranklyFlooring&Furniture
Really appreciate the feedback. It was a pleasure assisting you and we’re glad the whole process was a positive experience from start to finish. Thank you for choosing Frankly Flooring.
Not interested once you've paid takes 4 months to respond to factual reviews then apparently concurrs with your observations nice to see they agree there service is rubbish
Ordered and paid for four boxes of Karndean RL48 oak flooring for a total of £636.00.
Delivery date advised the next day with advise that a tracking link would be sent on the delivery day to track in real time.
They failed to do this until I telephoned them around lunchtime to ensure delivery was still happening.
Prepped floor and opened the boxes ready to lay and noticed the planks had actual depressions and indentations into the surface forming little hollows.
I telephoned frankly flooring furniture and sent numerous images of such as requested.
After consulting there director they advised it was a manufacturing problem and that they would arrange replacements for delivery.
2 days later they emailed saying they would not be exchanging them as it was intentional detail sending some photos from Karndean displaying such dents.
These are not on the Karndean website or frankly flooring furniture’s website or in any text describing this flooring.
After expressing disappointment at this service I was advised I could exchange the flooring at a 30% restocking fee plus carriage circa £207.00.
It beggars belief that they fail to accurately describe there product or show imagery to detail such finishes especially seeming they thought it was fault themselves.
31 januari 2026
Review zonder uitnodiging
Antwoord van FranklyFlooring&Furniture
Thank you for taking the time to leave your feedback. We’re sorry to hear that you were disappointed with your experience.
When you first contacted us regarding the texture and markings on the planks, we immediately raised the matter with the manufacturer to ensure we provided you with accurate information. Following their review, Karndean confirmed that the detailing was an intentional part of the product’s design and finish, rather than a manufacturing defect.
Customer satisfaction is extremely important to us, and while we appreciate this outcome was not the one you had hoped for, we do thank you for your feedback as it helps us continue improving our product information and service.
The service is excellent
The service is excellent, the prices are competitive, and the products are top-notch.
21 januari 2026
Review zonder uitnodiging
Antwoord van FranklyFlooring&Furniture
Thank you for your fantastic feedback! We're delighted to hear you were pleased with our service, competitive pricing, and the quality of our products. We really appreciate your support and look forward to helping you again in the future.
Excellent service
Excellent service! Easy to order and very helpful staff and the carpet was a great price.
8 december 2025
Antwoord van FranklyFlooring&Furniture
Thank you for your positive review, I'm happy we were able to assist you with your order and at a competitive price. Kindest regards, Millie
Antwoord van FranklyFlooring&Furniture
Thank you, I'm pleased to here everything was speedy for you. Kindest regards, Millie
Received the wrong flooring and called…
Received the wrong flooring and called several times to be told I'll get a call back, no call back and a voice message stating closed until 5th jan
14 december 2025
Antwoord van FranklyFlooring&Furniture
I'm sorry to read you received the incorrect product and faced challenges getting this resolved. I believe I spoke with you last week and was able to provide you with an update on what had happened and what we intended to do to get this rectified. I hope everything has since been resolved for you and delivery/collection went ok following the change of days due to the snow storm? Kindest regards, Millie
Poor service
An order I placed three weeks ago is still only partially fulfilled, and I was told I'd be given an update on the situation on three separate occasions, only for them not to honour these promises. Never again.
4 december 2025
Antwoord van FranklyFlooring&Furniture
I'm so sorry that you only received part of your order and faced challenges getting an update. If the issue is still outstanding please email sales@franklyflooring.co.uk referencing this review and I will investigate this for you. Kindest regards, Millie
missing flooring
Ordered 6 packets of flooring. We received 5 packets that had been delivered to a house 2 streets away.
I have called the company and emailed them on numerous occasions, but have still had no reply or explanation.
I have now had to buy an additional pack from another company as the floor layer has been booked in to fit before xmas. Still waiting on a reply from Frankly flooring.
6 december 2025
Antwoord van FranklyFlooring&Furniture
I'm so sorry to read that part of your order was not delivered and you've face difficulty getting this resolved. If the issue is still outstanding, please email sales@franklyflooring.co.uk refencing this review and I can look into this for you. Kindest regards, Millie
Very good price for Karndean flooring…
Very good price for Karndean flooring and fast delivery
4 december 2025
Antwoord van FranklyFlooring&Furniture
Thank you so much, I'm happy we were able to source your Karndean flooring at a competitive price and get this to you with fast delivery. I hope your installation was smooth and enjoying your new flooring. Kindest regards, Millie
Quick delivery
Quick delivery, flooring as described and advice offered, thankyou.
6 oktober 2025
Review zonder uitnodiging
Antwoord van FranklyFlooring&Furniture
Thank you for your feedback. I'm pleased to hear we were able to offer you advice on your order and that the delivery was quick. Kindest regards, Millie
Easy to order online
Easy to order online, communication with the company has been excellent both with email conformation and personal contact by telephone. Delivery was on time and on arranged date would definitely use this company again.
26 november 2025
Antwoord van FranklyFlooring&Furniture
Thank you so much for your lovely review. I'm pleased to hear you were especially happy with our communication and that delivery took place on the agreed date. I hope your installation went well and happy with you new flooring. Kindest regards, Millie
Karndean flooring purchase
we needed a box of Kardean flooring to replace a few existing strips that had been scratched during some kitchen work. We found it in stock here at a great price and and minuscule delivery cost compared to other stockists. the order process was easy and it was delivered in a few days. excellent
2 december 2025
Antwoord van FranklyFlooring&Furniture
Thank you so much for your feedback, I hope the installation went well. I'm pleased that we were able to get this to you quickly at a competitive price. Kindest regards, Millie
Excellent communications and very good…
Excellent communications and very good timings given about my delivery times.
Very impressed and will order again from this company
3 december 2025
Antwoord van FranklyFlooring&Furniture
Thank you for your review. I'm happy we were able to provide you with delivery timescales that worked for you and offered excellent communications about your order. Kindest regards, Millie
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