Free Spirit Shop Reviews 

162
TrustScore 4 uit 5

4,1

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Well made jewelry. Good quality. Beautiful Malas especially. Colors may not be as bright as pictured. They are real not fake. They affect me. Shipping sometimes takes time, but will get to you. Any pr... Toon meer

Beoordeeld met 2 van de 5 sterren

My delivery went to a wrong address. Working with customer service was very cumbersome, repetitive and kept saying they would escalate to next level. Finally whoever received my package delivered it t... Toon meer

Beoordeeld met 5 van de 5 sterren

Tried ordering from three other spiritual jewelry sites before this one. Their pieces fell apart or looked cheap in person. This shop's price point sits between fast fashion garbage and luxury brands,... Toon meer

Beoordeeld met 5 van de 5 sterren

I purchased this earrings and I am pleased that the have nice detail and just as advertised. Many times you buy something that doesnt look like the picture.

Bedrijfsgegevens

  1. Sieradenwinkel

Geschreven door het bedrijf

We specialize in handmade gemstone jewelry such as wap bracelets, watch bands, mala beads, necklaces & earrings.


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

162 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 33% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

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4,1

Alle reviews

(162)

48 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Seven chakra bracelet

I bought this bracelet a few weeks ago I absolutely love it. The stones are beautiful the colours are great the 8mm beads are a good size for me as it matches my super sevens bracelet. The web site is easy to use (as I am not computer savy )lots of choice and everything I have bought is of excellent quality delivery didn't take long and packaging was good. Judy

29 september 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Awful quality apple watch strap

We ordered a beautiful apple watch strap for my daughters birthday. We gave it to her a week after it arraived and she wore it for 32 days and it snapped. We contacted customer service and because it was 32 days they said they only guarantee quality for 30 days. Terrible quality, I would not recommend at all.

23 september 2025
Review zonder uitnodiging
Logo Free Spirit Shop

Antwoord van Free Spirit Shop

Hello,

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your daughter’s watch strap didn’t meet your expectations. We strive to offer high-quality products and always aim to address concerns promptly.

After reviewing your order details, we noticed that the item was delivered 2 months ago at the time of your inquiry. As per our policy, we offer a 30-day quality guarantee for items purchased, which is why we were unable to provide a free replacement. At this stage, the condition of the strap depends on care and usage. However, we understand that wear and tear can happen, and we would love to help make things right. As we’ve already mentioned via email, we’d be happy to offer you a 30% discount on a new strap.

We genuinely appreciate your understanding and hope we can turn this experience around for you. If you'd like to take advantage of the discount or have any further questions, please don’t hesitate to reach out.

Best regards,
Sarah

Beoordeeld met 5 van de 5 sterren

Quick delivery

Quick delivery, a beautiful product! Enjoying wearing the watch strap, nice and comfortable and the colour of the stones work well with lots of different outfits.

20 september 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

misleading images / no returns

Unfortunately a disappointing experience. One bracelet was really small (they dont mark sizing so just worth being aware this is a risk). One didn't look remotely like the images and when I complained they said it was 'natural variation of bead colouring'. But it was essentially dull brown instead of bright purple. Their returns policy is to post registered delivery at your own expense from the UK to France, only to get a credit and no refund. I do therefore unfortunately regret purchasing anything. So just be aware that its essentially no returns on that basis.

3 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Exceeded expectations- gorgeous!

It’s hard to tell how nice jewellery is going to be, when you see it online. Beaded bracelets can be so hit and miss.
I am so so thrilled with my beautiful purchase from Free Spirit and was stopped, the very first time I wore it, to ask where I got it from.
Beautiful colours, quality and style.
I’ll be ordering again soon - whenever I need a pick-me-up. It’s just yummy.

1 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

All happy here

I found a good choice of items and, having ordered a number of different pieces, was delighted to find that they matched the descriptions given. Most of the pieces I chose were for family and friends and all are very happy.

11 juni 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Extraordinary natural stone jewelry

I recently purchased four pairs of earrings. The stones are truly extraordinary and the craftsmanship top-notch. Their Customer Service is friendly and was incredibly responsive via email when I was choosing an alternate selection. I can highly recommend this company for both products and customer service. I will be a repeat customer.

30 juni 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Love my watch band bracelets

Love my watch band bracelets. They arrived promptly. Even prettier in person than the pictures. Great craftsmanship and took 10 days to arrive. I own three of them already!

27 juni 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Friendly and Fabulous

Friendly and Fabulous!
The online shop is so easy to navigate, and the customer service is awesome! It did take a little longer to get my items (not so many thanks Trump...) but they kept me informed every step of the way! The beauties I got are stunning and amazing quality. Will 100% be buying more and recommending my peeps!!!

6 mei 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Purchased what was described on website…

Purchased what was described on website as a sterling silver crest moon necklace, item came and is clearly not sterling silver it is silver plated at best packaging from China not Canada states sterling silver and also platinum plated, no hallmark stamp and is magnetic in parts. Emailed to explain the issue and the store disputed and said it is sterling silver. Have had a jeweller friend of mine take a look and it is not. I responded back to store who then have given me instructions on return to France at my own expense even though there is a UK return address on the package itself. After returning I will be issued a store credit! Since my complaint with this shop the item is now no longer listed it has disappeared conveniently. Uk law I am entitled to a full refund if item is not as described I will not be and do not recommend anybody purchases from this store.

23 mei 2025
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

J attends ma commande depuis le 17 mai et j' ai pas de nouvelle

J attends ma commande depuis le 17 mai et j' ai pas de nouvelles . Pas de lien de suivi qui fonctionne.

25 mei 2025
Review zonder uitnodiging
Logo Free Spirit Shop

Antwoord van Free Spirit Shop

Hi Andre,

Thank you for your message. We believe this review may have been posted on the wrong company page, as we cannot find any order matching your details in our system.

To help ensure your concern reaches the right team, could you please remove this review and post it on the correct company’s page? If you still believe it does relate to us, feel free to send us a private message with your order information so we can assist you directly.

Thank you for your understanding and cooperation.

Best regards,
Free Spirit Shop

Beoordeeld met 1 van de 5 sterren

Complaint re Broken strap NO refund

I rarely write review but this is such appaling after service.Unfortunately I bought the Natural Pink Aventurine & Pearl Apple Watch Bracelet on Jan 2nd with a number of other straps so I spent a huge sum of money with ecah strap aprox 50USD. Now 4 months later having only worn the strap intermittently it broke. These straps are not cheap but look lovely but i would have expected it to last more than 4 months for infrequent use. I contacted Free spirit and they said that after 30 days all they would offer me is 25% off my next strap. I find this totally unacceptable that a strap last 4 months and all they offer is 25% off another purchase

12 mei 2025
Review zonder uitnodiging
Logo Free Spirit Shop

Antwoord van Free Spirit Shop

Hi Angela,

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your Natural Pink Aventurine & Pearl Apple Watch Bracelet broke after a few months, and we understand how disappointing that must be—especially when you've purchased multiple pieces from us in the past.

Please know that all of our straps are handcrafted with care, using natural gemstones and delicate materials. As with any piece of jewelry, their longevity can vary depending on how they're worn and cared for. While many of our customers enjoy their straps for years, proper handling and care are essential, particularly for more delicate designs like this one.

Our policy covers defects within 30 days of delivery, which is standard across most jewelry and accessory retailers. As your item was delivered over four months ago, we're unfortunately unable to provide a free replacement. However, we did offer you a 30% discount on a new strap as a goodwill gesture, which we believe is a fair and reasonable resolution under the circumstances.

We do appreciate your support and hope you’ll consider giving our products another try—with proper care, they can remain beautiful and functional for years to come.

Warm regards,
Sarah

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