Bentley Telecom Limited Reviews 

Been with Bentley Walker for years. Tried other companies briefly, but was *so glad* to come back to BW.
Why? Because BW is the best!

My personal experience is that BW's customer service staff and technical advisers are second to none. So professional. Always readily contactable to help me out with the very few issues that have arisen.

When looking to upgrade our existing Sat package, we entered a conversation with the accounts team , during the conversation mention was made of the Mobile O2 options, that conversation changed our broadband world, living in a Very remote part of the Scottish Highlands with No landline access this option has like the Customer service team at Freedom Sat transformed and delivered a level of Excellence above and beyond our expectations, every member of the company goes above and beyond to ensure consistent service levels, thank you ,all.

Excellent service especially when compared with our woeful BT fixed line broadband service.

Great customer service and excellent provider.

Friendly and Helpful Customer Service over the telephone. Installation was quick and easy. Our 4G broadband has worked flawlessly for six months now with no loss of service or fluctuations in speeds. Excellent!

The team at BW have always been very helpful and pleasant to deal with and the service has transformed my internet experience, with the 4G and an antenna. Very grateful! Thanks, Alicia

I am afraid that I have not been at my Sussex address very much since the installation of my new satellite. The few times that I have used my e-mail it has been excellent inspite of my elderly and therefore slow computer. Lovely to arrive in Sussex and find I can view my e-mails - and send. So thank you a great success!

Great Service. We live in rural Herefordshire where the internet service from BT and other service providers is poor and almost hopeless ! Freedomsat allows me and my wife to enjoy fast broadband service 95% of the time . The ICT service is not so good - but still OK - in some weather conditions but that is to be expected using satellite services.
Points out of 10? 39+++

Equipment totally reliable in a very rural area, staff always very helpful clear information & professional

Very helpful in talking me through exactly what I needed to solve the issue. Not 5 star because the problem was caused by my having been sent the incorrect replacement antennae for my router

I live in a fairly remote location in the Scottish Borders and and can’t get broadband through the usual ADSL or fibre connections, so have a satellite broadband contract with Freedomsat. I have been a customer for about three years and really can’t fault the service. Although I don’t have a super fast connection, it is good enough to have allowed me to work from home for over two years without difficulty and provides a consistently good connection and reasonable speed.

I have only had to contact the technical department once, when my work laptop was upgraded but wouldn’t connect to the broadband; my call was answered swiftly, the technical adviser sorted out my problem within minutes, and even offered to talk directly to my work IT department if there were any further problems. Really excellent service!

One final point: I do like the online customer portal and free text service that is easy to use and allows me to keep track of my data usage.

We have been with Bentley Walker Freedomsat's Avanti satellite broadband service for over 5 years and in that time have received excellent service. Living in the far north of Scotland we have virtually non-existent cable broadband, no prospect of fibre broadband and a poor 4G signal, so their satellite broadband service is a real life line for us. Good customer service and support. We wouldn't hesitate to recommend Bentley Walker Freedomsat.

The best thing to have happened was that Bentley and Walker were recommended to me for better wifi. I am so pleased with everything they have done and have recommended them to neighbours, 3 who have already joined up with them. The engineers are pleasant, extremely helpful and importantly always available by e-mail or ‘phone.

Customer service has always been very good. The satellite signal can go down depending on weather conditions but this does not happen very often and not generally for long periods.

I have enjoyed a trouble free Freedomsat internet connection at home from Bentley Walker for quite a long time so when we needed to stay for 3 months at my father-in-law's house following is passing, (he never had internet at home), to wind up his estate etc, it was a very simple decision to contact Bentley Walker and set up a short contract for a 4G connection. The equipment arrived on time, worked perfectly, and cost a fraction of the amount BT wanted for a landline connection, (minimum 2 year contract). As I purchased the box outright I am now free to reuse it again along with a new contract in a different property. All in all a very satisfied customer just as I am with our own home connection, and would have no problem in recommending Bentley Walker to anyone looking for a reliable internet connection backed up with prompt and professional aftersales service, at a reasonable price, be it with 4G or satellite.

It is a real treat to deal with totally professional people.
They always call back and know their product inside out, which stretches across all departments.
Always a pleasure to speak with them if problems arise.
Many thanks.
Bob Murphy

disappointed that the satellite broadband slows down considerably over the weekend
This is not a cheap method of broadband but unfortunately is our only option. It's about time the government followed through with their promises and installed fibre in these remote areas where there is no mobile signal

I’d like your price to be lower especially as we will have fibre broadband next year

Most of the time the connection is very good and up to maximum strength. On days when there is cloud cover and no wind it can be difficult, if not impossible, to get a connection.