From The Forest Reviews 

154
•
TrustScore 2.5 uit 5

2,6

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Beoordeeld met 1 van de 5 sterren

We put 2 orders for samples in and within a couple of days (each time) we got an email that said they were unavailable. Of course we will not order product without seeing it.

Beoordeeld met 3 van de 5 sterren

No samples after three requests and 7 weeks. I did get positive answers from them via email saying they are sending them out, but so far, nothing. They have now refunded my cost and hopefully the samp... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

I ordered Bianco White Oak flooring and that was delivered with no issues. I subsequently needed to order 3 stair nose pieces. The website had totally inaccurate shipping information and I had to figh... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Just had 1200 sq feet of Yukon White Oak flooring installed, and it is even more beautiful than we thought it would be. The variation in tone & grain makes for a lovely natural look, and ties together... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Bouw en productie

Informatie afkomstig van verschillende externe bronnen

From the Forest is the leading US based hardwood flooring and Wallplank manufacturer located in the heart of the hardwood forests.


Contactgegevens

2,6

Slecht

TrustScore 2.5 uit 5

154 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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2,6

Alle reviews

(154)

6 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

New Home project

From the Forest was willing to work me regarding a special request. Order was filled and shipped in a matter weeks.

3 september 2022
Logo From The Forest

Antwoord van From The Forest

Thank you for the kind words and review Brian! We are always happy to help, feel free to reach out should you have questions or other concerns.

Beoordeeld met 5 van de 5 sterren

Could not be happier with product and service

I purchased all of my select white oak floorings through From the Forest. Promptly delivered and installed, and 100% plus satisfied.
It's stunning and even the contractor and installers remarked on the quality and beauty of the select white oak.
So pleased to have stumbled upon this company.

7 augustus 2022
Logo From The Forest

Antwoord van From The Forest

Wow! We are grateful and honoured with your words and review Debra! We are happy to be part of your house and hopefully be part of others too. We would love to see photos if you can share them with us!😍

Beoordeeld met 5 van de 5 sterren

Throw out your store bought floor…

Throw out your store bought floor cleaners. Using only From the Forest floor cleaner. Best I’ve found that is healthy for my engineered wood floors. Shipping was quick.

25 juli 2022
Logo From The Forest

Antwoord van From The Forest

Thank you Anna for great feedback and for sharing your nice experience with our wood cleaner! We look forward to do business with you again.

Beoordeeld met 5 van de 5 sterren

I needed a quality hardwood floor for…

I needed a quality hardwood floor for my new home.
After much online searching, found ‘From the Forest-based in Wisconsin.
Buying online is somewhat nerve-wracking but I was sent many samples . Contractors pointed out the quality of their products right away.
John was very helpful throughout the process.
Could not.be.more pleased with this purchase/experience.

23 juni 2022
Review zonder uitnodiging
Logo From The Forest

Antwoord van From The Forest

Hi and thank you for sharing your experience and we are happy to know that our team was able to help. Feel free to reach out should you have questions or concerns and we'd be happy to assist you.

Beoordeeld met 5 van de 5 sterren

Efficient with solid products that are…

Efficient with solid products that are health-conscious. Good selection.

4 mei 2022
Logo From The Forest

Antwoord van From The Forest

Thank you for your feedback! We hope you love the product. When you are done installing, we would love to see photos if you can share them with us!

Beoordeeld met 5 van de 5 sterren

From the Forest has been fantastic to…

From the Forest has been fantastic to work with. I put in new wood floors in my entire house and the product looks great and the people were always helpful when I needed some more material or had questions.

20 april 2022
Logo From The Forest

Antwoord van From The Forest

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to doing business with you again. When you are done installing, we would love to see photos if you can share them with us!

Beoordeeld met 5 van de 5 sterren

Beautiful flooring!

We are absolutely delighted with our new floors! They are 7 inch white oak from Wisconsin! They are stunning! We replaced the carpet in our hallway, Master bedroom, sitting room, and 3 bedrooms with From the Forest Acadia flooring. They are all beautiful!

6 april 2022
Logo From The Forest

Antwoord van From The Forest

Wow! We are grateful and honoured with your words and review! We are happy to be part of your house and hopefully be part of others too. We would love to see photos if you can share them with us!😍

Beoordeeld met 5 van de 5 sterren

Nice Company

The representatives we're pleasant and sent my sample request promptly. While I was impressed with their overall quality, I was unable to make a purchase, because they didn't have enough of a color tone I needed, and they weren't going to be making any of that product anymore. I will most likely be turning to a supplier elsewhere in North America/Canada.

29 maart 2022
Logo From The Forest

Antwoord van From The Forest

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to doing business with you again.

Beoordeeld met 5 van de 5 sterren

Great support and product

Great support ! ! !
Love the product line especially the click flooring.
We just can not seem to find the finish that works for us.
We have had a exception experience with the staff and the samples were of extremely good quality.

17 maart 2022
Logo From The Forest

Antwoord van From The Forest

Hi Mark, we are happy to know that we were able to help! Should you consider our products in the future or have other questions please don't hesitate to reach out!

Beoordeeld met 2 van de 5 sterren

Good product but EXPENSIVE shipping!!

Floor cleaner does a very good job and is a good product, but very unhappy with the very expensive shipping charges of $15.00. This product should be offered locally in a store so once not have to pay these extortionate shipping charges.

21 februari 2022
Logo From The Forest

Antwoord van From The Forest

Hi Giovanna, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. As we try our best to provide you with a friendly consumer price, however freight charges are out of our control. Please know that we take all customer inquiries, requests, and comments seriously and do our best to serve you better next time.

Please feel free to reach out to us at info@fromtheforest.com with any further comments, concerns, you wish to share. We would love to make things right if you give us another chance.

Beoordeeld met 5 van de 5 sterren

Great communication and speed

They responded immediately and provided great communication in the process of placing the order and shipping it!

3 februari 2022
Logo From The Forest

Antwoord van From The Forest

Hello Darin! Thank you for the kind words and review! If you have questions or concerns please email us at info@fromtheforest.com and we'd be happy to assist you.

Beoordeeld met 2 van de 5 sterren

The initial call for information and to…

The initial call for information and to place the order was done well, pleasant rep. After much discussion, we decided to order a box of flooring to get a good feel for the floor and color in our setting, knowing we might have to return it. The return process was discussed at length and also who paid the shipping costs. We were told that one of the shipping costs would most likely be waived. When requesting the return forms via phone conversation, we again were told the return shipping was probably going to be waived. Email came soon after and said only thing they could offer was a $55 credit if we ordered another floor from them. We were obligated to pay both shipping fees. $110. We were happy to pay one way of the fees, as we were going to open the box and it seemed fair to pay for one. We felt it also fair to have the other waived. Would never recommend this company nor give more than a 2 star review. The product itself was reasonably good quality, but customer service was not very positive in the end. It certainly was our choice to order a box knowing we might have to return it and that there was a shipping fee. They very strongly indicated, more than once, the return fee would be waived. Learned our lesson again to be very wary of ordering from companies online.

*****Update Feb 14, 2022. Since this review, From the Forest has refunded my whole order, including all the shipping costs. They were very gracious and helpful in doing so. I want to upgrade my rating from: 2** stars to 4**** stars. CL

Thank You to From the Forest management and team especially John S.

31 januari 2022
Beoordeeld met 5 van de 5 sterren

So far, so good.

So far, we are only talking about samples and availability questions, but I have been impressed with the responsiveness of the staff and the quality of the samples we have received. Next comes the big test, can we get what we need on time to meet our schedule. We’ll see!

15 januari 2022
Logo From The Forest

Antwoord van From The Forest

Hi Gary we are happy to hear about your experience with our services and thank you for the review! Should you need any help on questions or concerns you may have feel free to reach out by emailing us at info@fromtheforest.com

Beoordeeld met 5 van de 5 sterren

Highly Recommend

My husband and I installed 2000 sq ft of White Mountain White Oak from the Woodland Treasures Collection. My husband has extensive construction experience.
It is very high quality and very beautiful flooring. It seems to resist occasional water drips easily and does not scratch easily so far. We have 5 kids and pets, and we are hopeful this flooring will hold up to life here. The flooring was very reasonably priced compared to what we could find locally, the quality was better, and we enthusiastically support small businesses with products made in the USA. I’m glad we ordered some extra because there are boards with knots and/or filler color that I didn’t care for. Also, the number of small boards we have left seems wasteful. It would be impossible to use more small boards in our space than we did and still follow the staggered joint distance recommendations.
The customer service and shipping were outstanding. I would highly recommend From the Forest and would not hesitate to purchase from them again.

3 januari 2022
Logo From The Forest

Antwoord van From The Forest

Thank you so much for taking the time to leave a review! We greatly appreciate it and are very happy that your experience was good! Our products definitely give the best of both worlds in both look and quality with the added bonus of being local and Made In The USA. Please send photos of your final installation as we love to see the final work! email: info@fromtheforest.com

Beoordeeld met 5 van de 5 sterren

FFF gets five stars! one of the smartest…

From the Forest was one of the smartest choices I made for my entire full home renovation. The natural beauty and quality of your floor has turned out to be a crown jewel room in the house. Your customer service was exemplary and immediate, AND I feel good inside knowing that I purchased a sustaining forestry product made in the USA.
Five stars ⭐️ ⭐️🌟⭐️⭐️

15 december 2021
Logo From The Forest

Antwoord van From The Forest

Thank you for your kind words and for sharing your nice experience with us. Glad to know that you like our product. When you are done installing, we would love to see photos if you can share them with us!

Beoordeeld met 4 van de 5 sterren

great flooring product

great flooring product but the accessories can be challenging

15 december 2021
Logo From The Forest

Antwoord van From The Forest

Thank you for taking the time to update your review we really appreciate it! Please know that you can always reach out to us and we always do right by our customers. Again thank you!

Beoordeeld met 5 van de 5 sterren

John and Tayan both did a great job…

John and Tayan both did a great job helping me get what I needed... from samples to the final delivery I am very happy!
It's not a perfect match, and it is very close.
Thank you.

29 november 2021
Logo From The Forest

Antwoord van From The Forest

Thank you for your feedback and for sharing your experience with us! We hope you love the product. When you are done installing, we would love to see photos if you can share them with us!

Beoordeeld met 5 van de 5 sterren

Service was terrific

Service was terrific. My floor is installed and I love it.

15 november 2021
Logo From The Forest

Antwoord van From The Forest

Thank you so much for taking the time to review our company! We are so clad to hear that you received excellent customer service and you like the result of your flooring!

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