From The Forest Reviews 

154
•
TrustScore 2.5 uit 5

2,6

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Beoordeeld met 1 van de 5 sterren

We put 2 orders for samples in and within a couple of days (each time) we got an email that said they were unavailable. Of course we will not order product without seeing it.

Beoordeeld met 3 van de 5 sterren

No samples after three requests and 7 weeks. I did get positive answers from them via email saying they are sending them out, but so far, nothing. They have now refunded my cost and hopefully the samp... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

I ordered Bianco White Oak flooring and that was delivered with no issues. I subsequently needed to order 3 stair nose pieces. The website had totally inaccurate shipping information and I had to figh... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Just had 1200 sq feet of Yukon White Oak flooring installed, and it is even more beautiful than we thought it would be. The variation in tone & grain makes for a lovely natural look, and ties together... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Bouw en productie

Informatie afkomstig van verschillende externe bronnen

From the Forest is the leading US based hardwood flooring and Wallplank manufacturer located in the heart of the hardwood forests.


Contactgegevens

2,6

Slecht

TrustScore 2.5 uit 5

154 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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2,6

Alle reviews

(154)

6 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Ordering Samples Was a Breeze

From the Forest products are not in a local showroom, so I ordered samples online. The shipment arrived quickly. For a few reasons the product I was most interested in won't work in my home, but if the quality of the finished product is as good as the samples, I'm sure the excellent reviews they receive are accurate.

8 november 2021
Logo From The Forest

Antwoord van From The Forest

Thank you for your feedback! We hope you love the product. When you are done installing, we would love to see photos if you can share them with us!

Beoordeeld met 5 van de 5 sterren

Amazing!!!

We found from the forest after a lengthy search for new floors. We were considering real hard wood again but didn’t want to be displaced for the installation and finishing. I really liked from the forests commitment to sustainability and to not using all the nasty chemicals you sometimes find in engineered wood. They have the highest standards and are made in America. We like the tongue and grove installation and the extra thick veneer. We ordered the set of “woodland treasures” samples. They came fast and are awesome samples. True width and great size, totally worth ordering. Colors are different than they appear online and it’s worth seeing them in your space.

Once we decided to move forward we had a super helpful consultation with a team member who assisted us with placing the order - we got the Zion floors from the Woodland Treasures collection. The service team was so helpful. Every communication we had with them was great. The order arrived in the time frame quoted (early actually) which was very reasonable considering the supply chain issues with everything home improvement related. The sale we got included free shipping. Not sure if that’s standard but it’s awesome as some high end companies charge.

We got the floors this week and they are - WOW! Even more beautiful then I thought they would be. I’m obsessed with them. They are currently accumulating to our space so we haven’t installed. We can’t wait to get them in.

A+ all around so far - Standards, Service, Quality and aesthetic. We feel so lucky to have found them. For this product and service we feel we got an incredible deal.

Kudos to this amazing company who’s doing everything right and not sacrificing a thing!

6 november 2021
Logo From The Forest

Antwoord van From The Forest

Hello Katy! We are deeply humbled and so honored with your words and review. We aim to keep not only our products but also our services consistent making sure that our customer experience is our priority. We are happy to know that you love our products and we continuously work on improving as well. Should you have questions or other concerns please do not hesitate to reach out by emailing us at info@fromtheforest.com. Thank you for your business!

Beoordeeld met 4 van de 5 sterren

Got clearance Pinot White Oak flooring

Got clearance Pinot White Oak flooring. Color seems a bit off, as compared to photos. Flooring appears to be high quality. Install pending.

13 oktober 2021
Logo From The Forest

Antwoord van From The Forest

Hi Blake! Thanks so much for your review. We are happy you love the quality of the floor and hope you send us some photos when it is installed! We do our very best to represent colors in our photos. However, computer, phone and tablet monitors represent colors differently from screen to screen so a sample is the best way to understand the color of the product you intend to order.

Beoordeeld met 5 van de 5 sterren

Very impressed!

I work for a GC and this is the first time we have used From the Forest Flooring and we are impressed! Great quality, looks fabulous! We ordered samples of all colors so we can offer to our clients. Customer service was great, delivery of product as promised and on time. Very happy customer!

17 september 2021
Logo From The Forest

Antwoord van From The Forest

Hi Carol, we are so happy that you love our products! We thank you for the review and kind words. It is our goal to replicate this experience across all our customers and should you have any questions or concerns please let us know by either emailing us at info@fromtheforest.com or by calling us. Take care!

Beoordeeld met 3 van de 5 sterren

The colors were a little disappointing - Nothing like the images!

It was a little disappointing that the samples don't look like your web photos. I first paid the $10 each for a few large samples of the styles that I thought were ideal colors for my home, plus the additional $15 for shipping. They weren't even close to the images! So, I then ordered a few more styles of the smaller free samples, paying another $15 for shipping those out (nothing is really free!). Very frustrating. My recommendation to From The Forest: use natural light for your flooring images as artificial lighting makes the floor images look richer than your color tones actually are and add images showing the flooring in an actual room. That said, I do think the construction of the floor samples look of a good quality and will continue to assess this floor product for my home project.

9 september 2021
Logo From The Forest

Antwoord van From The Forest

Thank you for your feedback. Please know that we take all customer inquiries, requests, and comments seriously and do our best to serve you better next time.

Beoordeeld met 5 van de 5 sterren

Spills and shine

We had accidentally spilled bacon grease on our wood floor. Nothing would get it up the spots, except From the Forest. It also worked great on giving the floor a brighter cleaner look without residue.

20 juli 2021
Logo From The Forest

Antwoord van From The Forest

Thank you so much for the kind review! we are happy that our product helped. :)

Beoordeeld met 5 van de 5 sterren

We were so happy with our experience…

We were so happy with our experience with From The Forest. Every time we called, we were connected immediately with someone on the team who was very helpful. When we placed our order, the shipment was ready went out faster than we were expecting! Everything went without a hitch! This is a wonderful company and their product is excellent.

8 juli 2021
Logo From The Forest

Antwoord van From The Forest

Thank you so much for the awesome review!! It was so great to work with you as well and we hope you love your floors for a very very long time! :D

Beoordeeld met 3 van de 5 sterren

Nice floors but a few issues.

The planks were not always straight and had a slight warpage. On the second room that I did, I learned that using boards to brace against the wall that I was working towards helped to bend the planks back to being more straight while the glue dried. This was not something that I expected to have to do. Also, I was encouraged to buy more than what I thought was needed. I ended up with 2 unopened boxes that I can't return and will never use so in the end the flooring ended up costing $150 more.

22 juni 2021
Logo From The Forest

Antwoord van From The Forest

Hi Rob. Thanks so much for reaching out to address your concerns with us. We are sorry to hear you are not happy with our policy and struggled with installation. Management has personally emailed you with some questions and solutions!

Beoordeeld met 5 van de 5 sterren

Great product.

The staff is very helpful when you are trying to decide which flooring you want. All their different floorings are beautiful.

18 juni 2021
Logo From The Forest

Antwoord van From The Forest

Nancy, thank you for your kind words. We are so happy you love your floors! Please send us some photos of your floors if you can. We would love to see them!

Beoordeeld met 5 van de 5 sterren

Great service

Great service. We asked for several samples and they arrived quickly. When I finally ordered online they noticed that I hadn't ordered enough under-layment for the amount of flooring I was buying and contacted me to make sure everything was correct. This saved a lot of time in the schedule.

1 juni 2021
Logo From The Forest

Antwoord van From The Forest

Thank you for the great review Gary! We strive for excellent service and are so glad you received that!

Beoordeeld met 5 van de 5 sterren

Excellent customer support

Excellent customer support! All of my questions were answered. Can't wait to see the samples! Wow! Great company!

2 mei 2021
Logo From The Forest

Antwoord van From The Forest

Hi Harold!! It was great working with you! Please let us know how it goes when you get your samples! :D

Beoordeeld met 5 van de 5 sterren

From the Forest really delivered for…

From the Forest really delivered for me. The product was excellent and the customer service was exceptional. I was buying the remainder of a product line they were discontinuing and they actually went out into the warehouse to make sure they found all the additional pieces they had laying around from samples (because I needed every last piece for my project). They kept me informed all along the way including the shipping and delivery. Couldn't have been happier, and I would definitely use them again and recommend them.

14 april 2021
Logo From The Forest

Antwoord van From The Forest

Thank you so much for the kind review Brad! We are so happy that you love your floors! We strive to provide top notch service in all aspects, and as a team we are so excited that you had that experience.

Beoordeeld met 5 van de 5 sterren

Buying online

Buying online. Good product. Excellent response and customer care. Good stuff...

3 april 2021
Logo From The Forest

Antwoord van From The Forest

Hi Rolf! Thank you so much for the kind review!

Beoordeeld met 5 van de 5 sterren

The absolute BEST customer service I've…

The absolute BEST customer service I've had in a long time! The company is amazing in its vision, ethics, and superior craftsmanship. I feel confident investing in my home with From the Forest-much more so than the average hardware stores (home depot and lowes). AND AS A BONUS, it is made in the USA and supports American jobs!

1 april 2021
Logo From The Forest

Antwoord van From The Forest

Thank you so much for your amazing review Mary! We loved working with you too!!

Beoordeeld met 5 van de 5 sterren

Was very pleased with the customer…

Was very pleased with the customer service I received from Christine Koslowski. She was very pleasant to work with. I would highly consider using From the Forest for future flooring needs.

20 maart 2021
Logo From The Forest

Antwoord van From The Forest

Thank you for your wonderful review! I aim to give our customers the best customer service possible. Diane was a pleasure to work with as well. 😊- Christine K

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