From The Forest Reviews 

I was searching the web for hardwood flooring and Forest was mentioned. I went to there web sight and found there flooring to be impressive. I contacted them by e-mail and got a very fast response. If the flooring is half as good as the customer service, it will be great flooring.

The color wasn't even close to what I expected. While I realize computer monitor colors can vary, I have ordered samples from other vendors and the colors were very close to what I saw on the webpage.

Outside of the fact that we love From the Forest's environmentally progressive USA made flooring, Customer Service was so uplifting. In a world of endless phone trees and impossible to find contact info, connecting with someone at the company was immediate. I originally called on a Saturday, and to my pleasant surprise spoke with someone from the company who was very knowledgeable. Called a few more times on a weekday with additional questions, and again connected quickly with an on site human who was incredibly helpful. Samples arrived quickly, and we're now awaiting our flooring order. Thanks for putting the time and effort into making such a great product, and putting together a great staff!

Excellent flooring product! Excellent service! received my shipment of flooring, and was so impressed by the service i was given. The shipment was well-coordinated, and communication was seamless. The shipment arrived in excellent condition.

My flooring contractor told me how much he and his team liked working with this flooring product! They said it was of high quality, and was easy to cut. There were very few pieces that were damaged, the planks didn’t splinter when cut, and the multiple lengths provided in each box were so helpful. All that, and it turns out that I now have a stunningly beautiful floor!

I called to get some information and advice on how to clean my hardwood floor. The area rug I had left some rubber backing/latex stuck to the floor. The customer service rep gave me some great advice and told me which product to purchase for the floor. I ordered the product and am looking forward to using it. Everyone was wonderful and I got the information that I needed. It was a very nice experience. Thumbs up to their very good customer service.

Was really surprised at the value of the clearance price. It’s a better floor than I would ever been able to afford. Ordering was easy and received a phone call the next day explaining the shipping arraignments.

Great quality. Quick and safe delivery.

Customer service is great. Material quality is very high...

I ordered the unfinished walnut. What I got looks nothing like what is pictured on their website, and there are no instructions on how to finish the wood. I even called customer service, which, while friendly, was absolutely no help. Even if I knew how to finish these, they would look nothing like what they pictured. They use the absolute most beautiful knotty boards in their pictures with a good blend of dark heartwood and light sapwood. What I got is nearly all straight grain with little to no color variation. I understand some variation is expected, but the difference is just nuts. Also I purchased for 20% off a few days before a 40% sale. I was able to get a credit for the difference, but I couldn't apply that credit toward anything on sale, so if I were to use the credit, I would only get my original 20% off. So what's the point? That's pretty ridiculous if you ask me.

The customers service is excellent. They were very helpful when we had a question on a particular dimension for a trim piece that isn't listed on the website. I called customer service, they contacted their folks who make the trim and they had an answer to me in about 30 minutes, which was VERY helpful as my installers were there and waiting.

Email response and action was friendly amd prompt. Thank You

Called From the Forest, got a bit lost in their phone tree and ended up talking with one of the owners. The call turned into a very enjoyable conversation with a very patient, knowledgable and helpful person. Honestly, that alone would make me love the company but I am also impressed with the product; a very thick wear layer on a multi-ply base. Samples were shipped quickly.

Very quick to send samples to my home. Quality product. Thanks

Kerrin has been a great help. The sample looks amazing and so excited to install the new floors. Thank you for the great customer service.

Beautiful and Many Selections- Eco Conscious materials!
Phone Customer Support was Very helpful. So Refreshing to be able to speak with a real human being,have questions answered easily, quickly- by a knowledgeable person [instead of the usual automated recordings and/or chat boxes,which offers limited information and require long holding time on the phone]! I spoke to Karen and she was very helpful, cooperative and patient in answering any questions I had!
Can't wait to get my flooring delivered and installed!
Thanks!

Promptly received the wood floor samples. High quality floors. Make sure to order the samples, as colors can be different from pictures on website.

Hanna was very helpful and assisted me with all my needs!! Love your products and I have flooring and now wall planks that are FTForest!!!

Excellent quality and customer service! I really appreciated the time they took to answer all of my questions. I give them an A+++ for patience and understanding. Order arrived on time which was important to us. I am very impressed with the quality of the flooring. The sale price was so good that I increased my order by 50%.
I highly recommend!

Prompt and polite service! very helpful staff in sales