We put 2 orders for samples in and within a couple of days (each time) we got an email that said they were unavailable. Of course we will not order product without seeing it.
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No samples after three requests and 7 weeks. I did get positive answers from them via email saying they are sending them out, but so far, nothing. They have now refunded my cost and hopefully the samp... Toon meer
Bedrijf heeft geantwoord
I ordered Bianco White Oak flooring and that was delivered with no issues. I subsequently needed to order 3 stair nose pieces. The website had totally inaccurate shipping information and I had to figh... Toon meer
Bedrijf heeft geantwoord
Just had 1200 sq feet of Yukon White Oak flooring installed, and it is even more beautiful than we thought it would be. The variation in tone & grain makes for a lovely natural look, and ties together... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
From the Forest is the leading US based hardwood flooring and Wallplank manufacturer located in the heart of the hardwood forests.
Contactgegevens
Progress Way 9004, 54476, Weston, Verenigde Staten
- fromtheforest.com
2,6
Slecht
154 reviews
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Just had 1200 sq feet of Yukon White…
Just had 1200 sq feet of Yukon White Oak flooring installed, and it is even more beautiful than we thought it would be. The variation in tone & grain makes for a lovely natural look, and ties together multiple wood tones we've struggled to unite throughout the space. The From the Forest staff we worked with were top notch - always ready to help no matter what our question was. In short, we recommend this flooring & this company very highly!
28 september 2020
Review zonder uitnodiging
Antwoord van From The Forest
Hi Julie, thank you so much for the kind words! We are happy to hear your installation went well! We would love to see any photos you're willing to share. You can email them to info@fromtheforest.com. Thank you!
Excellent service
Excellent service, excellent product. Fast, efficient service, good value and beautiful wood flooring.
19 september 2020
Review zonder uitnodiging
Antwoord van From The Forest
Thank you so much for taking the time to leave a review! We are so glad to hear that you had a good experience and both product and service aspects of our company were to your satisfaction.
I almost didn’t order the samples…
I almost didn’t order the samples because the shipping cost. However, since placing the order, the From the Forest team has adjusted the shipping rates. I appreciate the responsiveness and look forward to the samples!
11 september 2020
Review zonder uitnodiging
Antwoord van From The Forest
Thank you so much for taking the time to leave a review! We are so glad to hear that you had a good experience and both product and service aspects of our company were to your satisfaction.
I would NEVER order or recommend this company to anyone!!!
I ordered Bianco White Oak flooring and that was delivered with no issues. I subsequently needed to order 3 stair nose pieces. The website had totally inaccurate shipping information and I had to fight to get the company to honor their website pricing. The stair nose that was delivered was a different product which is now delaying our flooring installation. Again, nothing the company can do about that. It has been an incredible process and I would never recommend this company to anyone!
4 september 2020
Review zonder uitnodiging
Antwoord van From The Forest
Hi Dana,
We are so sorry there were issues with your moldings. From The Forest just recently started using another manufacturing company to offer moldings in order to accommodate our customer needs. With all new things, there are a few small bumps in the road but hope you can understand that we are doing everything in our power to get this fixed for you as quickly as possible and at no cost to you.
Customer satisfaction is our number one priority. In reference to the inaccurate shipping information on the website; when a customer service rep spoke to you initially on our recorded phone line, we had informed you of technical errors in the shipping quoting system online. We then sent you a personalized quote honoring your request for a discount on the item and made sure to include the accurate shipping amount on this quote as well. Despite the fact that we had informed you in advance of the technical issue and what the shipping actually was, you then went and got your own quote on our website got very upset about the difference in what the actual cost was in the quote we sent you in comparison to what was showing on the website while we were having technical errors. We completely understand your frustrations and made sure to meet your request to accommodate the inaccurate pricing. From the Forest ate over one hundred dollars in costs to expedite shipping on your order for you in addition to the discounts already provided to accommodate your dissatisfaction. This situation and accommodations are a testament to how we put our customer's satisfaction first. We are very sorry this situation made you so upset and hope you can understand we do our very best to inform our customers of all details before they make a purchase and that we always put our customers first.
Very helpful in helping me pick my…
Very helpful in helping me pick my floor. Sent me extra samples.
27 augustus 2020
Review zonder uitnodiging
Antwoord van From The Forest
Thank you so much for taking the time to leave a review! We are so glad to hear that you had a good experience and both product and service aspects of our company were to your satisfaction.
Beautiful product
Beautiful product, great customer service, and my floors arrived quicker than expected. I love my new floors!
17 augustus 2020
Review zonder uitnodiging
Antwoord van From The Forest
Thank you so much for taking the time to leave a review! We are so glad to hear that you had a good experience and both product and service aspects of our company were to your satisfaction.
Very unhappy with the service and…
Very unhappy with the service and quality of the product. Ordered some trim to go with the flooring. The wrong trim was shipped and when I asked to have the correct trim shipped so it would match the height of my flooring, I was told it was not possible to get the correct trim and was originally offered a 33% discount on the wrong trim. In the end they did provide a full discount on the wrong trim which was both the wrong width and height than what was sold to me. Many issues with splintering on the edges and flooring easily scratches. The scratch remover is clear, not colored to match the floor so it does not work. I have found my own mix of stain to match the floor to get rid of the white that shows splintering and scratches. So far after 2 weeks I have had to fix over 20 spots with minimal traffic. Trying to decide if I should just rip it all out and purchase flooring new from a different company.
9 augustus 2020
Review zonder uitnodiging
Antwoord van From The Forest
Hello, Justin. We are really sorry that you are so upset about the trim. Please understand we just recently started selling these products online and for customer convenience, we began working with another manufacturer on these trims. Your situation brought to our attention that there is an issue with this particular item and that we are working very hard to correct this issue. We have processed a full refund for the trim and allowed you to keep it. In addition, we provided you with instructions on how you can cut the trim to still make it work for your flooring installation. We hope you can understand we are doing everything we can to remedy the issue and ensure that you are satisfied.
Above and beyond
Their customer service team went above and beyond to find what I've been searching for. The product is great and I couldn't be happier!
7 augustus 2020
Review zonder uitnodiging
Antwoord van From The Forest
Thank you so much for taking the time to leave a review! We are so glad to hear that you had a good experience and both product and service aspects of our company were to your satisfaction.
Samples take some time to arrive
No samples after three requests and 7 weeks. I did get positive answers from them via email saying they are sending them out, but so far, nothing. They have now refunded my cost and hopefully the samples are coming soon. At least the staff responds in a timely manner, despite many weeks of shipping issues.
4 augustus 2020
Review zonder uitnodiging
Antwoord van From The Forest
Hi Bev,
We sincerely apologize for the delay. We did send your 20" x 30" samples out and we believe UPS didn't scan the label and your package cannot be located at this time. We have fully refunded your 20" x 30" sample order and have placed a secondary sample order for you free of charge.
We hope you receive these samples and see the high quality engineered hardwood flooring we manufacture.
Great Service
We have ordered from this company several times and are pleased with the service. A special shout out to Christine for going above and beyond to get us a discontinued product that was needed to complete a residential job.
30 juli 2020
Review zonder uitnodiging
Antwoord van From The Forest
Thank you so much for taking the time to leave a review! We are so glad to hear that you had a good experience and both product and service aspects of our company were to your satisfaction.
John the delivery driver was extremely…
John the delivery driver was extremely helpful. Have used this company before and happy with the quality of the goods. Thank you
29 juli 2020
Review zonder uitnodiging
Antwoord van From The Forest
Thank you so much for taking the time to leave a review! We are so glad to hear that you had a good experience and both product and service aspects of our company were to your satisfaction.
I’m so impressed with the company and…
I’m so impressed with the company and the very helpful staff. The quality of the product is outstanding.
I knew very little about flooring, don’t be afraid to ask questions, their employees are very knowledgeable.
29 juli 2020
Review zonder uitnodiging
Antwoord van From The Forest
Thank you so much for taking the time to leave a review! We are so glad to hear that you had a good experience and both product and service aspects of our company were to your satisfaction.
Great Customer Service
I called as a follow-up to my floor installation that turned out beautifully, as I thought it would because the product is so great. But I had a few random questions. Christine answered everything immediately, looked up dates and amounts for me and advised on products for cleaning the floor. All in one call answered on the first ring. You can't beat this company for product quality and for service.
22 juli 2020
Review zonder uitnodiging
Antwoord van From The Forest
Thank you so much for taking the time to leave a review! We are so glad to hear that you had a good experience and both product and service aspects of our company were to your satisfaction.
5 Stars ⭐️
The sales representative was very courteous and completed my order request within 5 mins and immediately sent me the receipt.
21 juli 2020
Review zonder uitnodiging
Antwoord van From The Forest
Thank you so much for taking the time to leave a review! We are so glad to hear that you had a good experience and both product and service aspects of our company were to your satisfaction.
I was looking for hardwood for my…
I was looking for hardwood for my stairs with all required accessory moldings and found everything I was looking at From the forest.Hannah the sales person helped me with my online order, she was exceptionally professional and ansered all my questions patiently. I do strongly recommend this site.
20 juli 2020
Review zonder uitnodiging
Antwoord van From The Forest
Thank you so much for taking the time to leave a review! We are so glad to hear that you had a good experience and both product and service aspects of our company were to your satisfaction.
Kerrin sold me.
This company and products are new to me. I ordered samples from the wrong collections. Made an inquiry about order size and got a reply from Kerrin. After realizing my sample mistake I went back to Kerrin. She got me to the proper collections and fixed my sample screwup. All with quick response and no order placed by me. Awesome! There is an order coming, not looking anywhere else. Just waiting for the wife to pick the color.
9 juli 2020
Review zonder uitnodiging
Antwoord van From The Forest
Thank you so much for taking the time to leave a review! We are so glad to hear that you had a good experience and both product and service aspects of our company were to your satisfaction.
Great Service
Great Service, good prices, good product, finishing off the whole rest of the house
7 juli 2020
Review zonder uitnodiging
Antwoord van From The Forest
Thank you so much for taking the time to leave a review! We are so glad to hear that you had a good experience and both product and service aspects of our company were to your satisfaction.
Good experience with ordering
Kerrin was knowledgeable and patient as we talked over our order.
7 juli 2020
Review zonder uitnodiging
Antwoord van From The Forest
Thank you so much for taking the time to leave a review! We are so glad to hear that you had a good experience and both product and service aspects of our company were to your satisfaction.
Awesome customer service
Awesome customer service! These guys and gals are great!
22 juni 2020
Review zonder uitnodiging
Antwoord van From The Forest
Thank you so much for taking the time to leave a review! We are so glad to hear that you had a good experience and both product and service aspects of our company were to your satisfaction.
Jill Kort is the best!!
Jill Kort is the best!!! She is the reason I am writing this review. Her follow up and outstanding customer focused approach is the best. I would do business with this company again because of Jill.
17 juni 2020
Review zonder uitnodiging
Antwoord van From The Forest
Thank you so much for taking the time to leave a review! We are so glad to hear that you had a good experience and both product and service aspects of our company were to your satisfaction.
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