Furniture Factor Reviews 6.433

I have not received the order. I havent heard from the courier with a date. I have sent two emails to furniture factor and had no reply. I called them and they said they would reply to email and they haven't.

After reading the reviews on trust pilot, checking the company making sure I wasn’t going to be scammed (it’s been happening a lot lately) I’ve decided to buy the over the bed unit. I arranged handy-man to come around and install it for me and OMG! I am so, so pleased with the outcome. The only downside is, I bought the darker grey colour and it’s made my room look slightly darker than it actually is. This though is my own fault. I will brighten the room by changing my curtains and the light bulb.

I absolutely love the look of my new room and, yes I would definitely recommend the company and the unit.

Order arrived on time as predicted, delivery people were very caring and thoughtful, respectful and, friendly.

As described and arrived on time

Good price good delivery

Delivered very quickly, well packaged and as quoted

Great to customer experience - part of the delivery damaged in transit. Sent photos and Muddasir dealt with issue really quickly and arranged for replacement to be sent immediately

REMARCABLE COMUNICATION, adjusted my order in literally 2 seconds . The MARSHMELLOW sofa Is OUT OF THIS WORLD!!!! Thank you for ver so much. Apart from the delivery riders that said they could not bring it in as it is too heavy so they ve l ft me 60 kg petite to carry it out of the frosty sleepery footpath by myself and made m sign for it that Is have refused to have it brought in ar the ground floor. Greateful to God for passbyers whom did it for free🫶

Great customer service, delivery when specified. Easy to assemble and solid for the price when built. Looks great too! Thanks

The furniture was easy to assemble. Clear instructions even how to set the doors properly. Very happy with a purchase.

Great Service, good quality item really pleased with it.
Good communication with regards delivery.

Beautiful furniture, easy to assemble

I am so happy with my shoe cabinet. Hubby put it together and it didn't take long. Helpful and friendly customer services. Excellent old fashioned service. Many thanks 😊

Quick delivery but the box was torn apart, all corners were fully exposed and the glue stick (used for assembly ) was nearly lost.
The item is shipped using some cheap not durable cardboard and polystyrene, with latter fell apart and all contents inside were covered in balls of polystyrene. Took half an hour of vacuum until could actually proceed with assembly. Annoyingly, some were stuck inside the drawer rails which were hard to remove.
The item was damaged in the top corner, sad thing it was on top so very visible. It is inside drawer for wardrobe so luckily it is not as obvious.
The drawer is a good size but feels it may not last long as the drawers assembled using glue(!!!)
Overall, although the item itself fits my purpose, its quality and the state of the delivery are far from being perfect. Have lots of pictures as proof but don’t have the option to attach them here.

Delivery came early and nice shelving unit for our home office.

Ordered an overbed unit from this company and I regret it. It does not feel safe to sleep under at all! The two wardrobe units on either side of the central shelf unit does not fit flush together, there is a gap at the top on either side the middle piece, and honestly I feel like the middle section might just drop off.

The instrument to put the unit together was difficult to follow (even for a man whose put multiple pieces of furniture together for decades) and all the screws and bolts were mixed together in one bag.

The delivery was well after the estimated time they gave and I had to chase them for information.

The website has all positive reviews on the overbed unit, probably because it doesn't allow you to post negative ones! Trust me, I tried.

I also brought a milano bed from there, the bed itself is alright but realised after ordering that while they put standard double bed they did not put the actual measurements. 'Standard' in this case turned out to be longer than any double bed I looked at so be wary of their sizing too.

I would avoid this company altogether. Obviously they don't care about their customers after they get your money. They don't even let you post negative comments on their website which tells you a lot about how much they care about their customers.

Half of a wardrobe delivered Christmas eve, and heard nothing from them since. Can't email and can't ring as they not answering and I can't leave a message. Cowboy company, I'd stick to the bigger trusted companies!

Had a few questions and worries regarding my order and they were very swift in replying and finding a solution. They were incredibly helpful. So far very pleased with the interaction.

Ordered Cashmere Taupe Overbed unit for £699 for reference.

Didn't hear anything about delivery at all until called to chase on working day 9 (a Friday) was then told it would be delivered on the Sunday, and got a text while on the phone. Wondering if I hadn't chased if would have been delivered that day, seems very coincidental.

Delivery went fine, arrived on the day as promised on the Friday.

Very dissapointed with the unit. The "slatted" doors are not slatted at all. They are flat doors with black lines alternating with wood effect lines. Unit is also much greyer than seems on photos. Assembly was ok, however the handles are cheap as are the hinges. Will probably have to change all to better quality (+ soft close) The doors also don't line up very well. Overall will serve it's purpose but not the quality expected for the price point. Especially as will need to spend more on it to improve it.

I wrote a review on the company website on 28th November and they have failed to upload the review (I have screenshot proof I posted it) so be mindful of the positive reviews on their site because it's likely they are just choosing to not post the negative ones!

The furniture arrived within the communicated time. The only issue and reason for knocking off 1 star is the instructions were not very clear.

Good quality, fairly easy to construct. Only issue was that it was not delivered within 10 days