We had a great experience with G Network so far. We needed a router relocated and there wasn’t a straight forward solution, but our engineer, German Schmidt, sorted it out quickly and mess free. Highl... Toon meer
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Easy provisioning journey, Will was pleasant wo work with on planning. Tommy and Jaimie did a super good job with instillation which took just under 3h despite poor weather. Great speed in first tests... Toon meer
Bedrijf heeft geantwoord
Jamie and Freddie just installed G.Network at my property. They arrived within the time period given and completed the installation promptly. They checked everything was working before leaving.
Reece and Kenyon were two tidy and polite guys. did a great job. Installation was efficient and the cabling looked very discreet coming into a communal entranceway. Also futureproofed all the other f... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Upgrading London to faster, more reliable and more affordable broadband through 100% full fibre connectivity
Why choose Fibre optic Broadband with G.Network
Geschreven door het bedrijf
- Direct To Premises
- We are an FTTP network which means we lay 100% fibre optic cable, end-to-end, directly to every premises through our own ducts.
- Short Lead Times
- If we've already dug your street then we can get you connected with ease. We’ll even work with landlords on any permissions needed.
- Faster Than ‘ULTRAFAST’
- Our ‘fast’ means truly ‘ultrafast’ because there is no copper anywhere in our network. From 100Mbps all the way to 10Gbps (10,000Mbps).
- Future-Proof Network
- Our 100% fibre network can handle any speed requirements today as well as any future speeds that new technologies will demand.
- Great Value Tariffs
- We have designed our tariffs to make 100% fibre connectivity accessible for everyone, with prices on a par with existing copper-fibre broadband and a lot less than fibre leased lines.
- Personal Customer Service
- We take pride in providing a great service from our London based team.
Contactgegevens
251 Southwark Bridge Road, SE1 6FJ, London, Verenigd Koninkrijk
- 020 3909 4555
- customerservice@g.network
- g.network
4,8
Uitstekend
7K reviews
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Fantastic service from Jason who…
Fantastic service from Jason who installed my G Network and did a great job in difficult circumstances. Top marks Jason!!
11 september 2026
Review zonder uitnodiging
Antwoord van G. Network
Thank you for your review. We’re glad Jason did a fantastic job, even with the challenging circumstances. We’ll be sure to pass your top marks on to him!
Ahmed
Fazle was excellent
Fazle was excellent, efficient, clean, quick! Communicative about issues, explained everything well .
11 september 2026
Review zonder uitnodiging
Antwoord van G. Network
Thank you for your lovely review. We’re glad Fazle was efficient, kept you informed and explained everything clearly. We’ll be sure to pass your kind words on to him!
Ahmed
Excellent service and fast speeds
Excellent communication from Janet at HQ to schedule the appointment and follow-up with details. And today Andrew was at the flat, on time and straight into the installation. He did a brilliant job of connecting from Ground to 3rd floor flat, neat and tidy cabling, checking with me throughout, and the fibre is connected and I'm already enjoying the 1Gbps downloads. Very smooth experience.
11 september 2026
Review zonder uitnodiging
Antwoord van G. Network
Thank you for sharing your experience. We’re delighted Janet kept you informed and Andrew completed the installation neatly and smoothly. It’s great to hear you’re already enjoying your 1Gbps service. We’ll be sure to pass your lovely feedback on to them both!
Ahmed
Lawrence installed my wifi today
Lawrence installed my wifi today, very kind and respectful. Installed the WiFi with minimum damage to the building used existing holes and was very mindful of the listed building. I have pets at home and he was very mindful of them and very friendly with the animals, everything went very smoothly wifi was working instantly. Thanks so much Lawrence !
11 september 2026
Review zonder uitnodiging
Antwoord van G. Network
Thank you for your lovely review. We’re glad Lawrence made the installation smooth and took such care of your home, the building and your pets. It’s great to hear your Wi-Fi was working straight away. We’ll be sure to pass your thanks on to him!
Ahmed
Fantastic work by Jason
Fantastic work from Jason and his colleague. Fast and delicate.
10 september 2026
Review zonder uitnodiging
Antwoord van G. Network
Thank you for your review. We’re glad Jason and his colleague completed the work quickly and with care. We’ll be sure to pass your kind words on to them!
Ahmed
Thanks to Rajiv for his amazing help !
Thanks to Rajiv for his amazing help !
10 september 2026
Review zonder uitnodiging
Antwoord van G. Network
Thank you for your kind review. We’re glad Rajiv was able to help, and we’ll be sure to pass your thanks on to him!
Ahmed
Absent customer support
When it works it works. When it doesn’t work that where you start discovering an absent customer support (never reply to emails you have to call them to get answers). We’ve had severe disruption on our broadband and have been chasing for weeks to get the final outcome resolved.
27 augustus 2026
Review zonder uitnodiging
Antwoord van G. Network
Thank you for taking the time to share your feedback.
We are sorry to hear about the disruption to your service. Please do contact us directly with your account details at customerservice@g.network so we can review your case as a priority.
Kind regards, G.Network Customer Service
G.network broadband service misleading& mistreating a customer!!
I had a reply from G. Network from a person named Ahmed. It seems the person has not even looked at the emails/ phone calls I made to G.network, I have an email to prove that G.network totally did wrong to cancel services. I have email 17/7/26 from Cheryl billing team of G.network admitting the services should have been running appropriately till 1/10/26. Customer services are very well aware of it, yet they stopped services from 9/8/26 for 2 weeks! I hope this time they look into the matter carefully& reply to me. No broadband supplier can be paid when they disrupt services as they wish!!
9 augustus 2026
Review zonder uitnodiging
Antwoord van G. Network
Thank you for taking the time to share your feedback.
We are sorry to hear about the disruption to your service. Please do contact us directly with your account details at customerservice@g.network so we can review your case as a priority.
Kind regards, G.Network Customer Service
Amazing Installation Work
It was a very big job and Jason, Kam and German did it without any issues, they were kind and respectful, they really did an amazing job. They were here from morning until late afternoon and left everything sorted.
9 september 2026
Review zonder uitnodiging
Antwoord van G. Network
Thank you for your kind review. We’re delighted Jason, Kam and German handled the installation so smoothly and left everything sorted. We’ll be sure to share your lovely feedback with them all!
Ahmed
Best service.
Hi, I recently picked g network as I just moved into a new house and actually picked a competitor hyperoptic. However they took a large amount of time for install and would even respond to me, upon deciding to go with g network the difference is light and day. As soon as I ordered service was amazing, was called straight away and then provided what needed to be done. When the engineer came to install they were, quick, professional, knowledgeable and great all round. Definitely will recommend to anyone looking for internet
8 september 2026
Review zonder uitnodiging
Antwoord van G. Network
Thank you for choosing G.Network and for sharing your experience. We’re delighted our team made the process clear and straightforward, and that your installation was quick and professional. We really appreciate your recommendation and hope you enjoy your new service!
Ahmed
Karl was very polite
Karl was very polite, knew the job and kept me well informed on the process. Very happy with the service.
8 september 2026
Review zonder uitnodiging
Antwoord van G. Network
Thank you very much for your kind feedback!
We’re delighted to hear that Karl provided you with a polite and professional service, kept you well informed throughout the process, and was able to assist you effectively.
We’ll be sure to pass your lovely feedback on to Karl and the team. It’s great to hear that you’re very happy with the service!
Ahmed
Fazle is very efficient and discreet
Fazle is very efficient and discreet
I genuinely recommend him
8 september 2026
Review zonder uitnodiging
Antwoord van G. Network
Thank you so much for your kind feedback!
We’re delighted to hear that Fazle provided you with an efficient and discreet service. We really appreciate you taking the time to recommend him, and we’ll be sure to pass your lovely comments on to Fazle and the team.
Ahmed
Jamie Walford amazing engineer for set up WIFI
Today we had to recive the wifi and we got an amazing worker called Jamie Walford, out neighborhood had some problems with the router so he went and search for the other one that than worked, before that tho we also had a probelm connecting and he had no esitation to help even more that he should have.
Amazing service and amazing guy.
7 september 2026
Review zonder uitnodiging
Antwoord van G. Network
Thank you so much for taking the time to share your wonderful feedback!
We’re delighted to hear that Jamie went above and beyond to help you, especially when there were issues with the router and connection. It’s fantastic to know that he was able to find a solution and make sure everything was working for you.
We’ll be sure to pass your kind words on to Jamie and the team. We really appreciate your feedback and are so pleased you received such amazing service!
Ahmed
Amazing service!!!
Jason and Andrew were so friendly and speedy!!! 10/10
7 september 2026
Review zonder uitnodiging
Antwoord van G. Network
Thank you so much for your fantastic feedback!
We’re delighted to hear that Jason and Andrew were friendly, speedy, and provided you with a 10/10 service. We’ll be sure to pass your lovely comments on to them!
Ahmed
Finally we got it!
We live in a block away from the pavement where fibre optic is embedded and for years we had been struggling with the obsolete ADSL Internet connection. G.Network had visited our location several times and tried their best to provide us with their fibre optic connection. Thanks to their diligence and hardworking, they have successfully eliminated all the obstacles in the end. Now all the residents in the block are having the fast Internet connection with great enjoyment. A massive thank you to the G.Network!
3 september 2026
Review zonder uitnodiging
Antwoord van G. Network
Thank you so much for sharing such wonderful feedback!
We’re absolutely delighted to hear that, after the challenges you experienced with your previous ADSL connection, our team was able to overcome the obstacles and successfully bring fibre connectivity to your block.
It’s fantastic to know that all the residents can now enjoy a faster and more reliable internet connection. We truly appreciate your patience and kind words about the diligence and hard work of our team.
We’ll be sure to share your fantastic feedback with everyone involved. Thank you for choosing G.Network!
Ahmed
Both engineers ,german and Jermaine who…
Both engineers ,german and Jermaine who exceptionally helpful, polite and very knowledgeable a pleasurable experience, they made it seemless
3 september 2026
Review zonder uitnodiging
Antwoord van G. Network
Thank you so much for your fantastic feedback!
We’re delighted to hear that German and Jermaine were exceptionally helpful, polite, and knowledgeable, and that they made the whole experience seamless for you.
We’ll be sure to pass your kind comments on to both engineers. It’s wonderful to know they provided such a positive experience!
Ahmed
Two great guys Nedjat and Reece came to…
Two great guys Nedjat and Reece came to install my internet. They were considerate and extremely helpful. I highly recommend them!
3 september 2026
Review zonder uitnodiging
Antwoord van G. Network
Thank you so much for your lovely feedback!
We’re delighted to hear that Nedjat and Reece provided such a considerate and helpful service during your installation. It’s great to know they made the experience a positive one for you.
We’ll be sure to pass your kind words on to Nedjat and Reece — they’ll really appreciate the recognition.
Thank you again for your recommendation and for choosing us.
Ahmed
This is honestly one of the worst…
This is honestly one of the worst internet providers available. I wish I’d just stayed with BT or Virgin. The team have been on site 4 times and continue to adjust the signal strength remotely, but it is a weak provider and doesn’t have the same infrastructure, operationally, as the larger more trusted providers. I regret signing up, as 3 months on, my fibre still doesn’t work.
2 september 2026
Review zonder uitnodiging
Antwoord van G. Network
We’re very sorry to hear about your experience and understand how frustrating it must be, particularly after having our team attend the property several times and with your fibre service still not working after three months.
We sincerely apologise for the inconvenience and frustration this has caused you.
A member of our team will be reaching out to you directly to discuss the issues you’ve experienced and work towards getting this resolved as quickly as possible.
Thank you for your patience, and once again, we apologise for the experience you have had.
Ahmed
Installer was amazing
German Schmidt did a an amazing job, even though I was not available at the property, he took the time to communicate with me and get access through my neighbour to complete the job. After inspection everything looks immaculate, all the cable tracing, drilled holes and connections are done professionally.
25 augustus 2026
Review zonder uitnodiging
Antwoord van G. Network
Thank you so much for taking the time to share your feedback.
We’re delighted to hear that German did an amazing job and went above and beyond to communicate with you, arrange access through your neighbour, and complete the work to such a high standard.
It’s fantastic to hear that you’re happy with the finished installation and that the cable tracing, drilled holes, and connections were all completed professionally.
We’ll be sure to pass your kind feedback on to German and recognise him for his excellent work.
Thank you again for your feedback and for choosing us.
Ahmed
Top drawer installation!
I was very impressed with the team who turned up to my apartment block today. Ricky, Karl, Leon and Halim took on the difficult work of installing a connection from street to ground floor and then up to the second floor via the dry riser. Then they installed a cable into my living room and they waited until the router was fully connected, which took a while as it was new. Excellent, professional and courteous service from beginning to end. And the new router is giving me the promised 300mbps download which is excellent. Very pleased with this service and would recommend.
28 augustus 2026
Review zonder uitnodiging
Antwoord van G. Network
Thank you so much for your fantastic feedback.
We’re delighted to hear how impressed you were with Ricky, Karl, Leon and Halim. It’s great to know that, despite the challenges of the installation, the team were able to complete the connection from the street through to your apartment and ensure everything was fully connected and working before they left.
We’re especially pleased to hear that you’re now receiving the promised 300 Mbps download speed and that you were happy with the team’s professionalism and courtesy throughout the installation.
We’ll be sure to share your kind words with Ricky, Karl, Leon and Halim. Feedback like this is greatly appreciated and helps us recognise the team for the excellent service they provide.
Thank you again for your support and recommendation. We’re delighted to have you with us!
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