Order confirmed 31st August. Heard nothing since despite many attempts to get information I would have not had to go to so much trouble; if only they had communicated what wa s or was not happenin... Toon meer
Bedrijf heeft geantwoord
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The hat was packed in a large cardboard box where it was just rattling around; it was half-folded and consequently misshapen. The delivery person did not notify me that the package had been left at a... Toon meer
Bedrijf heeft geantwoord
Superschnelle Bestellabwicklung. Vom Produkt her (ich kaufte eine Jacke), finde ich es schade, dass am Reissverschluss gespart wurde - er funktioniert, braucht aber lieb zureden und für einen Dollar... Toon meer
Bedrijf heeft geantwoord
Ero preoccupata, leggendo varie recensioni negative, che i prodotti ordinati non arrivassero. Invece non ho avuto nessun problema, ho solo scritto al servizio clienti dopo circa una settimana perché... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Gamboa - We are the world's leading genuine fashion brand. Our store offers authentic alpaca apparel worldwide. Shop for alpaca ponchos, sweaters, scarves, hats, socks, panama hats and more. Unique apparel that combines natural fabrics, authentic ethnic fashion and urban styles. Gamboa - Wear the adventure.
Contactgegevens
Verenigde Staten
- +1(866)253-3992
- cs@gamboafashion.com
- gamboafashion.com
3,2
Gemiddeld
237 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
shipping was fast and product was high…
shipping was fast and product was high quality
25 september 2025
Review zonder uitnodiging
Antwoord van Gamboa
Dear Henry,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
My dad thinks the poncho is Awesome!
18 januari 2026
Review zonder uitnodiging
Antwoord van Gamboa
Dear Tassia,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Slow shipping
Slow shipping. Poor communication. Still waiting for order and it’s been about 2 weeks. Told me shipped about 5 days ago when I reached out but not shipped yet.
10 januari 2026
Review zonder uitnodiging
Antwoord van Gamboa
Hello Jason,
We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
Our records show that your order was delivered on Monday January 12th: https://track.amazon.com/tracking/TBA327742296201
We are working very hard to improve our services and products to give our customers a better experience.
GamboaFashion.com
Quality and customer service team
Esperienza di acquisto positiva
Il poncho che ho ordinato ha soddisfatto le aspettative. Il tessuto, alpaca, morbido al tatto. Consegnato in tempi ragionevoli.
13 december 2025
Review zonder uitnodiging
Antwoord van Gamboa
Gentile Andres,
Vogliamo ringraziarti per la tua positiva recensione.
Stiamo lavorando duramente per migliorare la qualità dei nostri prodotti e per offrire ai nostri clienti il miglior servizio possibile.
Grazie per aver acquistato da noi e per aver condiviso la tua esperienza!
GamboaFashion.com
Team Qualità e Assistenza Clienti
Sciarpa Alpaca
Mi è stata regalata una sciarpa proprio oggi. Si legge Alpaca ma forse l'Alpaca l'ha vista con il binocolo...tessuto ruvido e fastidioso al tatto.
Ho un cappotto e una coperta di Alpaca e,posso assicurare che il livello qualitativo è davvero basso
25 december 2025
Review zonder uitnodiging
Antwoord van Gamboa
Ciao Savio,
Ci dispiace molto che la tua esperienza con la nostra azienda non abbia soddisfatto le tue aspettative. Ti ringraziamo per aver dedicato del tempo a lasciare un feedback e a segnalarci eventuali carenze dei nostri prodotti e servizi.
Ti preghiamo di fornirci il numero del tuo ordine per consentirci di risolvere il problema.
Ci impegniamo a migliorare i nostri servizi e prodotti per offrire ai nostri clienti un'esperienza migliore.
GamboaFashion.com
Team Qualità e Assistenza Clienti
Nada funciona, son ratas
Nada funciona, para empezar tardan mas de un mes en sus envio, despues pretenden cobros de impuestos del 50% del valor del sombrero, se hacen tontos y no te hacen la devolucion del dinero que ya pagaste, es una empresa chafa, antes era Gamboa Hat y funcionaba muy bien, ahora es una basura de emmpresa, evintense un mal rato y no compren
10 december 2025
Review zonder uitnodiging
Antwoord van Gamboa
Hola Juan,
Lamentamos mucho que su experiencia con nuestra empresa no haya cumplido con sus expectativas. Le agradecemos que se haya tomado el tiempo de dejar su opinión y de informarnos sobre las deficiencias de nuestros productos y servicios.
Como le explicamos en nuestros correos electrónicos nuestra compañía no realiza los cobros de aduanas, estas tarifas están reguladas por las autoridades de su país.
Nos esforzamos por mejorar nuestros servicios y productos para brindar a nuestros clientes una mejor experiencia.
GamboaFashion.com – Su equipo de calidad y atención al cliente
Esperando un mes por el pedido o el rembolso
Llevo esperando casi un mes por el envío de un gorro que no ha llegado, o el rembolso del importe del mismo. No sé si esta empresa se dedica a tomarle el pelo a la gente, pero en principio no da mucha fiabilidad.
16 december 2025
Review zonder uitnodiging
Antwoord van Gamboa
Hola Maria,
Lamentamos mucho que su experiencia con nuestra empresa no haya cumplido con sus expectativas. Le agradecemos que se haya tomado el tiempo de dejar su opinión y de informarnos sobre las deficiencias de nuestros productos y servicios.
Díganos el número de su pedido para solucionar este inconveniente.
Nos esforzamos por mejorar nuestros servicios y productos para brindar a nuestros clientes una mejor experiencia.
GamboaFashion.com
Equipo de calidad y atención al cliente
Excellent quality material
Excellent quality material. It was delivered fast and on time. . Love it
17 oktober 2025
Review zonder uitnodiging
Antwoord van Gamboa
Dear Bertha,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Great Christmas gifts
Every body i give the items to for Christmas just love them I give hats to twins at 4 years old and they send me a card in the mail(with fathers help) I give sweaters, socks scarfs, jackets hats gloves to many people Great reviews from them Great stuff
17 november 2025
Review zonder uitnodiging
Antwoord van Gamboa
Dear Ed,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Package came quicker than expected
Package came quicker than expected. Product is great quality and very comfortable.
24 oktober 2025
Review zonder uitnodiging
Antwoord van Gamboa
Dear Zoe,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Mangelhafter umgang mit Ware
Der von mir bestellte Panamahut wurde ohne weitere Schutzverpackung in einem Pappkarton verschickt. Die Verpackung war außerdem ein paar Zentimeter zu schmal. Die Hutkrempe war daher rundherum leicht nach oben gebogen, und an einer Stelle war ein Knick in der Krempe. Rücknahme wurde mir verwehrt. Ich kann diesen Hut nicht tragen und werde niemals wieder bei diesem Shop bestellen.
28 september 2025
Review zonder uitnodiging
Antwoord van Gamboa
Hallo,
es tut uns sehr leid, dass Ihre Erfahrung mit unserem Unternehmen nicht Ihren Erwartungen entsprochen hat. Wir sind Ihnen sehr dankbar, dass Sie sich die Zeit genommen haben, uns zu bewerten und uns die Mängel unserer Produkte und Dienstleistungen mitzuteilen.
Bitte senden Sie uns ein Foto des erhaltenen Produkts per E-Mail, damit wir die beste Lösung für Sie finden können.
Wir arbeiten intensiv daran, unsere Dienstleistungen und Produkte zu verbessern, um unseren Kunden ein besseres Erlebnis zu bieten.
GamboaFashion.com – Ihr Qualitäts- und Kundenservice-Team
Vivo en Tampico
Vivo en Tampico, México y en esta zona no se consigue un sombrero de la calidad como a mi me gusta.
Lo que me llamó la atención es de que hay que esperar a que los artesanos lo elaboren para que lo puedan enviar al destino respectivo
Esto garantiza que esta elaborado recientemente
Mis amigos me preguntan donde lo compré y no creen de donde viene el sombrero
13 augustus 2025
Review zonder uitnodiging
Antwoord van Gamboa
Estimado Virgilio:
Queremos agradecerle su excelente reseña.
Nos esforzamos al máximo para mejorar la calidad de nuestros productos y brindar a nuestros clientes el mejor servicio posible.
¡Gracias por comprar con nosotros y compartir su experiencia!
GamboaFashion.com
Equipo de Calidad y Atención al Cliente
The hat I purchased is excellent
The hat I purchased is excellent. Speedy delivery. Great customer service.
1 augustus 2025
Review zonder uitnodiging
Antwoord van Gamboa
Dear Faiz,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Better than Anticipated
The hat is extremely light weight, brim is flexible but firm enough to retain its shape. The crown is firm and retains its shape great. I ordered 1 size larger (a 60 vice 59) and it fits perfect. Any future order I would go 1 or 2 mm larger than normal. Zero complaints about the hat, would not hesitate to order another Montecristi hat from here. You will get an endless stream of emails from them - I need to figure out how to stop that.
25 juli 2025
Review zonder uitnodiging
Antwoord van Gamboa
Dear MARK,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
I'm genuinely impressed by the foldable…
I'm genuinely impressed by the foldable Natural Panama Hat – Roll Up Fedora Hat. The quality and craftsmanship are outstanding, especially for the price. Although delivery took a few weeks because each hat is handmade to order, it was absolutely worth the wait. If you want a stylish, well-made, and affordable straw hat, I highly recommend this one. Gamboa, keep up the great work! You are the best!
10 juli 2025
Review zonder uitnodiging
Antwoord van Gamboa
Dear RC,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
elegancia y calidad
la calidad del sombrero y delicadeza de manufactura
5 augustus 2025
Review zonder uitnodiging
Antwoord van Gamboa
Querido Jose Domingo,
Queremos agradecerle su buena reseña.
Nos esforzamos por mejorar la calidad de nuestros productos y brindar a nuestros clientes el mejor servicio posible.
¡Gracias por comprar con nosotros y compartir su experiencia!
GamboaFashion.com
Equipo de Calidad y Atención al Cliente
Ship low quality product and disappear
I ordered an alpaca hoodie for my husband as a gift. It caused a rash just by trying it on a few minutes and I asked to return or exchange it. The customer service number does not work. The email is responded to by a very unprofessional person who address the customer by their email address instead of their name, and gives partial steps for an exchange that seem to be bot generated. Many emails and over a week later I finally got an address and steps to exchange the item, but most of the products are "sold out" and can be offered as an exchange. Regardless, the address given to return the item doesn't exist according to the post office. They couldn't produce a shipping label. (The company makes the customer pay for shipping.) I emailed again and they said it was the right address, but without being able to get a shipping label and ship the product back, you can't get your money back or exchange the product. Even the Google Maps photo shows what looks like a garage with a different address on the window. It's clear the are not located in the US. They are not registered with the BBB. They seem to be running a scam by shipping low quality products and not exchanging them.
15 juli 2025
Review zonder uitnodiging
Antwoord van Gamboa
Hello Colleen,
We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
You asked for a refund in july 9th, we sent you information about our returns and exchanges policies and the return address was provided in July 11th, not a week later. You then replied to the email selecting option 1, we agreed and advise you to please send us the tracking number for the returned parcel. On July 14th you asked for the return address again and we sent you the information for the 2nd time. The return address is correct and it has been receiving mail for many years.
We are working very hard to improve our services and products to give our customers a better experience.
GamboaFashion.com
Quality and customer service team
Terrible product quality sold by…
Terrible product quality sold by arrogant company who just does not care
AVOID
I leave the hat hanging on the wall in my boys room as a reminder of the poor service which this company dealt me,and to remind potential customers that if you do get sold a ‘turkey’ you are unlikely to get a sympathetic ear and very probably a ‘rude’ response.Such customer service is unacceptable and the internet is a great way of letting everyone know what a shabby setup this is!
15 juli 2025
Review zonder uitnodiging
Antwoord van Gamboa
Hello Martin,
As you have stated in your emails, this order was gifted to you by a friend OVER A YEAR AGO and you have not been able to provide information to identify the date of the purchase. You have mentioned that the hat has been worn and it didn't arrive in bad condition to you and our policies establish a time frame of 15 days to process complains about quality in order to find the best solution for our clients
We are working very hard to improve our services and products to give our customers a better experience.
GamboaFashion.com
Quality and customer service team
Antwoord van Gamboa
Dear Jeffrey,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Antwoord van Gamboa
Dear Mars,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
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