Order confirmed 31st August. Heard nothing since despite many attempts to get information I would have not had to go to so much trouble; if only they had communicated what wa s or was not happenin... Toon meer
Bedrijf heeft geantwoord
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The hat was packed in a large cardboard box where it was just rattling around; it was half-folded and consequently misshapen. The delivery person did not notify me that the package had been left at a... Toon meer
Bedrijf heeft geantwoord
Superschnelle Bestellabwicklung. Vom Produkt her (ich kaufte eine Jacke), finde ich es schade, dass am Reissverschluss gespart wurde - er funktioniert, braucht aber lieb zureden und für einen Dollar... Toon meer
Bedrijf heeft geantwoord
Ero preoccupata, leggendo varie recensioni negative, che i prodotti ordinati non arrivassero. Invece non ho avuto nessun problema, ho solo scritto al servizio clienti dopo circa una settimana perché... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Gamboa - We are the world's leading genuine fashion brand. Our store offers authentic alpaca apparel worldwide. Shop for alpaca ponchos, sweaters, scarves, hats, socks, panama hats and more. Unique apparel that combines natural fabrics, authentic ethnic fashion and urban styles. Gamboa - Wear the adventure.
Contactgegevens
Verenigde Staten
- +1(866)253-3992
- cs@gamboafashion.com
- gamboafashion.com
3,2
Gemiddeld
237 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Easy to order, but....?
Easy to order. The staff (Gabriella) was responsive & helpful. Hat quality excellent.
Suggestions: Phone access for info dies not work. Make it easy to leave a message. Tell the buyer (Panama hats) that it will be 2 or 3 weeks before the hat is made, then maybe a week for it to arrive from Ecuador.
24 augustus 2024
Review zonder uitnodiging
Antwoord van Gamboa
Dear Donald,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Perfect quality
I have bought five hats until now……
Think why …….
27 augustus 2024
Review zonder uitnodiging
Antwoord van Gamboa
Dear THE D ROKKOS,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Ware nicht geliefert aber einkassiert
Bestellung und Bezahlung mit VISA erfolgte am 28.7.2024.
Die Ware wurde NIE geliefert. Einkassiert aber wohl!
E-Mail interventionen werden nicht einmal beantwortet.
--> Unseriös, Betrug, schlampig
HIER NICHTS BESTELLEN.
17 augustus 2024
Review zonder uitnodiging
Antwoord van Gamboa
HalloDieter,
Es tut uns sehr leid, dass seine Erfahrung mit unserem Unternehmen nicht seinen Erwartungen entsprach. Wir sind auch sehr dankbar, dass Sie sich die Zeit genommen haben, uns zu bewerten und uns mitzuteilen, was mit unseren Produkten und Dienstleistungen nicht stimmt.
Wir konnten Ihre E-Mail am Wochenende nicht beantworten, da dies nicht unsere Geschäftszeiten sind. Ihre Bestellung wurde heute früher versandt: https://www.dhl.com/us-en/home/tracking/tracking-express.html?submit=1&tracking-id=8305662072
Wir arbeiten sehr hart daran, unsere Dienstleistungen und Produkte zu verbessern, um unseren Kunden ein besseres Erlebnis zu bieten.
GamboaFashion.com
Qualitäts- und Kundenserviceteam
The product was high quality and…
The product was high quality and delivered fast at a great price!
30 juni 2024
Review zonder uitnodiging
Antwoord van Gamboa
Dear Derek,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
I’ve been on the hunting to get a Panama hat
I’ve been on the hunting to get one the Panama hats But locally, I haven’t found a place to buy one finally I took a chance on Gamboa website . Let me say I’m Really happy with my hat Quality seems really good and I took the advice on the website on the Measure and it was perfect
24 juni 2024
Review zonder uitnodiging
Antwoord van Gamboa
Dear Edgar,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Antwoord van Gamboa
Dear GR,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Excellent communication when I inquired…
Excellent communication when I inquired about delayed delivery. Prompt response to queries, real efforts to solve problems.
4 juli 2024
Review zonder uitnodiging
Antwoord van Gamboa
Dear Derrick,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Uneven quality. Very poor customer service
I purchased a hat and the item I received was below standards. The brim did not have the correct fold for a gambler style. I requested an exchange or refund which was denied. I communicated with Gabriela Vargas at he store who addressed me in a disrespectful and dismissive tone. No desire what so ever to make the transaction friendly.
2 juli 2024
Review zonder uitnodiging
Antwoord van Gamboa
Hello Enrique Hernandez,
We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
We have reviewed the copies of the emails sent by our company where our agent replied to you explaining the hat you received is the correct item and the a wrong model like you stated in your emails: "The item is not the model requested. THe brim is not correctly made. Please advise if you will refund or replace the hat I have been a loyal customer and I do not wish to stop buying from you"
Their reply was: "We have reviewed the pictures, we can see the hat you received is the correct model and the brim is in good condition. You are welcome to return this hat and exchange it for a different item in our store. We will not refund or replace the hat since it is the correct product and it arrived in good condition."
Earlier today we sent you the instructions to exchange the item for a different product in our store, as stated in our policies.
We are working very hard to improve our services and products to give our customers a better experience.
GamboaFashion.com
Quality and customer service team
NNice service and receive the hat in…
NNice service and receive the hat in time. Very good product and i will recommend to all my friends to buy this product.
4 juni 2024
Review zonder uitnodiging
Antwoord van Gamboa
Dear GEORGE,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Poncho ne contenant que 50 % de laine au lieu de 100%
Poncho reçu rapidement mais vendu avec uniquement mention "alpaga" donc 100% laine. A la réception au toucher l'article doit en contenir entre 40 et 50 %. Vendeur en infraction à la législation car le poncho ne contient aucune étiquette sur la matière. Litige en cours sur PayPal et un retour auprès du vendeur revient au tiers du prix, non remboursé... Le retour se faisant pour les états Unis avec une couverture de 100€, le prix d'envoi revient à presque 50 € que GAMBOA ne rembourse pas.
22 mei 2024
Review zonder uitnodiging
Antwoord van Gamboa
Bonjour Éric Rousseau,
Nous sommes vraiment désolés que son expérience avec notre entreprise n'ait pas répondu à ses attentes. Nous sommes également très reconnaissants que vous ayez pris le temps de nous évaluer et de nous dire ce qui ne va pas avec nos produits et services.
Nous avons examiné votre cas et comprenons que vous n'êtes pas satisfait de la marchandise que vous avez reçue. Nous avons donc approuvé le retour de la marchandise pour un remboursement complet de cette commande. Nous avons suivi toutes les mesures de Paypal pour la protection des clients et continuerons de le faire. Nous attendons toujours que vous retourniez ce colis pour procéder au remboursement.
Nous travaillons très dur pour améliorer nos services et produits afin d'offrir à nos clients une meilleure expérience.
GamboaFashion.com
Quality and customer service team
SALES ONLY order# 12236
I purchased a hat band. It was too small. I followed their procedure and requested an exchange the next day. Waited 2 days, nothing, and requested again. Waited 2 more days nothing. Called customer service and went straight to voice mail. Called 2 days later no call back. Thought that, I would just send it back anyway with an exchange request. It is not possible to find a return address. Try and find it!. You have 10 days for returns. This company is about sales only. You will also receive unsubscribed daily sale emails. Zero customer service. Shameful business practice.
Regarding Gamboa Response: I have no email record of their response to my return request in my inbox, junk, or deleted email. They did send me today's sale flier so I know they have the right email address. Unscrupulous business practice compounded!
15 april 2024
Review zonder uitnodiging
Antwoord van Gamboa
Hello Vic,
We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
We have reviewed your case, we replied to your emails in a timely manner. In these emails we provided instructions to exchange your hatband. The first one in April 28th and later in May 2. We are sending this information one more time to your registered email address: vmondani@hotmail.com
We are working very hard to improve our services and products to give our customers a better experience.
GamboaFashion.com
Quality and customer service team
Ponchos de belle qualité
Extrêmement satisfaite de ma commande. Les Ponchos commandés sont de très bonne qualité.
Communication excellente avec la responsable de Gamboa Ponchos qui a su très rapidement corriger une erreur dans la livraison.
23 mei 2024
Review zonder uitnodiging
Antwoord van Gamboa
Chère Michele,
Nous tenons à vous remercier pour votre bonne critique.
Nous travaillons très dur pour améliorer la qualité de nos produits et offrir à nos clients le meilleur service possible.
Merci d'avoir magasiné avec nous et de partager votre expérience !
GamboaFashion.com
Equipe Qualité et Service Client
Quality of the goods was so much better than everybody else.
Quality of the goods
17 mei 2024
Review zonder uitnodiging
Antwoord van Gamboa
Dear Victor,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
The had bore little resemblance to the…
The had bore little resemblance to the one in the photos
16 april 2024
Review zonder uitnodiging
Antwoord van Gamboa
Hello Costumer,
We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
Kindly let us know your order number to solve this issue as soon as possible.
We are working very hard to improve our services and products to give our customers a better experience.
GamboaFashion.com
Quality and customer service team
I had the incorrect hat shipped to me
I had the incorrect hat shipped to me. Gabriela was awesome is adressing the issue, keeping me current on the status of solving the issue AND solving the issue. She is a real asset for Gamboa and and a perfect example of what customer service should be. Yes, the issue was solved in my favor however, if it had not been, I still would consider Gabriela awesome.
26 april 2024
Review zonder uitnodiging
Antwoord van Gamboa
Dear Bill,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
POOR customer service and return…
POOR customer service and return policy. DONT BUY!!
Paid $60 for Panama hat. Arrived mishaped and they would not accept responsibility or the return. It was given as a gift so the time frame for return was also restrictive.
I was told to reshape it myself. Lol it was a $15 dollar hat they resold for $60 and they wanted me to reshape it myself
23 april 2024
Review zonder uitnodiging
Antwoord van Gamboa
Hello LARRY,
We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
We have received and reviewed the pictures you provided of this hat and we can clearly see there are no damages in the product. We made you an offer to process a partial refund for the cost of the product to show you our good disposition to help each of our customers.
We are working very hard to improve our services and products to give our customers a better experience.
GamboaFashion.com
Quality and customer service team
Absolutely love my Panama Hat
Absolutely love my Panama Hat, looking forward to wearing it in Florence.
Well worth the wait.
Thank you.
23 april 2024
Review zonder uitnodiging
Antwoord van Gamboa
Dear PHIL,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
QUALITÉ du produit comme annoncée Très bonne communication client
Très bonne communication client et suivi paquet. La qualité des produits que j'avais choisi est bien au rendez-vous ! "PANAMA" ROSE ! bonnet et pull-over ALPAGA.Prix compétitif . La maison GAMBOA met tout en œuvre pour solutionner votre réclamation ! BRAVO et merci
12 september 2023
Review zonder uitnodiging
Antwoord van Gamboa
Chère Antoinette,
Nous tenons à vous remercier pour votre bonne critique.
Nous travaillons très dur pour améliorer la qualité de nos produits et offrir à nos clients le meilleur service possible. Nous apprécierions vraiment que vous nous communiquiez votre numéro de commande.
Merci d'avoir magasiné avec nous et de partager votre expérience !
GamboaFashion.com
Equipe Qualité et Service Client
Fast Delivery
Fast Delivery. bought 3 Sweaters, all were super soft, Excellent quality, true to size, and the colors in pictures matched items received.
20 maart 2024
Review zonder uitnodiging
Antwoord van Gamboa
Dear Valerie,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Antwoord van Gamboa
Lieber Don Pedro,
Wir möchten uns für Ihre gute Bewertung bedanken.
Wir arbeiten wirklich hart daran, die Qualität unserer Produkte zu verbessern und unseren Kunden den bestmöglichen Service zu bieten.
Vielen Dank für Ihren Einkauf bei uns und das Teilen Ihrer Erfahrungen!
GamboaFashion.com
Qualitäts- und Kundendienstteam
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