Order confirmed 31st August. Heard nothing since despite many attempts to get information I would have not had to go to so much trouble; if only they had communicated what wa s or was not happenin... Toon meer
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The hat was packed in a large cardboard box where it was just rattling around; it was half-folded and consequently misshapen. The delivery person did not notify me that the package had been left at a... Toon meer
Bedrijf heeft geantwoord
Superschnelle Bestellabwicklung. Vom Produkt her (ich kaufte eine Jacke), finde ich es schade, dass am Reissverschluss gespart wurde - er funktioniert, braucht aber lieb zureden und für einen Dollar... Toon meer
Bedrijf heeft geantwoord
Ero preoccupata, leggendo varie recensioni negative, che i prodotti ordinati non arrivassero. Invece non ho avuto nessun problema, ho solo scritto al servizio clienti dopo circa una settimana perché... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Gamboa - We are the world's leading genuine fashion brand. Our store offers authentic alpaca apparel worldwide. Shop for alpaca ponchos, sweaters, scarves, hats, socks, panama hats and more. Unique apparel that combines natural fabrics, authentic ethnic fashion and urban styles. Gamboa - Wear the adventure.
Contactgegevens
Verenigde Staten
- +1(866)253-3992
- cs@gamboafashion.com
- gamboafashion.com
3,2
Gemiddeld
237 reviews
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“OG” Fresh!
Received my Gamboa Panama Hat in a timely fashion!! Stay “OG” Fresh 💪🏾
6 april 2024
Review zonder uitnodiging
Antwoord van Gamboa
Dear Kenneth,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Panama hat purchase.
The hat and the shipping all good.
I was able to change the size some time after the initial order without any problem.
9 april 2024
Review zonder uitnodiging
Antwoord van Gamboa
Dear Chris,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Gamboa sweaters are gorgeous and warm
Gamboa sweaters are gorgeous and warm. I keep buying them because I love them and everyone compliments me on them, too.
20 maart 2024
Review zonder uitnodiging
Antwoord van Gamboa
Dear Jean,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Unzuverlässig und unseriös
Meine Order sollte 3-5 Tage nach Auftragseingang versandt werden. Bestellt habe ich am 07.03.24. Heute ist der 27.03.24 und die Ware wurde immer noch nicht verschickt. Stattdessen wurde ich aufgefordert, meine Telefonnummer für den Paketdienst mitzuteilen, was mir merkwürdig vorkommt. Ich halte gamboafashion für nicht seriös.
27 maart 2024
Review zonder uitnodiging
Antwoord van Gamboa
Hallo Michael,
Es tut uns sehr leid, dass seine Erfahrung mit unserem Unternehmen nicht seinen Erwartungen entsprochen hat. Wir sind auch sehr dankbar, dass Sie sich die Zeit genommen haben, uns zu bewerten und uns mitzuteilen, was mit unseren Produkten und Dienstleistungen nicht stimmt.
Wir sind sehr besorgt über die Verzögerung bei der Lieferung Ihrer Bestellung, unsere Handwerker haben Verzögerungen bei der Produktion. Wir haben Ihre E-Mail mit der Bitte erhalten, diese Bestellung zu stornieren. Eine Rückerstattung Ihrer Zahlung wird in wenigen Stunden bearbeitet.
Wir arbeiten sehr hart daran, unsere Dienstleistungen und Produkte zu verbessern, um unseren Kunden ein besseres Erlebnis zu bieten.
GamboaFashion.com
Qualitäts- und Kundenservice-Team
Etwas zäh aber sehr guter Service
Danke für die Lösung des Problems.
25 maart 2024
Review zonder uitnodiging
Antwoord van Gamboa
Hallo Volker Winkler,
Es tut uns sehr leid, dass seine Erfahrung mit unserem Unternehmen nicht seinen Erwartungen entsprochen hat. Wir sind auch sehr dankbar, dass Sie sich die Zeit genommen haben, uns zu bewerten und uns mitzuteilen, was mit unseren Produkten und Dienstleistungen nicht stimmt.
Wie wir bereits erwähnt haben, handelt es sich bei unserer Website um eine Website mit Sitz in den USA. Lager in Europa werden nur für den schnellen Versand an unsere Kunden genutzt. Alle Rücksendungen müssen an unsere Basis in Amerika gesendet werden. Offensichtlich haben wir im Rahmen unserer Vorschriften eine Lösung angeboten.
Wir arbeiten sehr hart daran, unsere Dienstleistungen und Produkte zu verbessern, um unseren Kunden ein besseres Erlebnis zu bieten.
GamboaFashion.com
Qualitäts- und Kundenservice-Team
Antwoord van Gamboa
Dear Rick,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Antwoord van Gamboa
Dear Consumer,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
nice, warm, quality
This poncho is nice, warm, and good quality.
20 maart 2024
Review zonder uitnodiging
Antwoord van Gamboa
Dear Mark,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
The majority of items shown on your…
The majority of items shown on your website that I might have wanted are "Sold Out"
19 maart 2024
Review zonder uitnodiging
Antwoord van Gamboa
Hello Dave,
We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
We are working very hard to improve our services and products to give our customers a better experience.
GamboaFashion.com
Quality and customer service team
Not made from alpaca wool and strict return policy.
The poncho I ordered is definitely not alpaca wool and highly synthetic. It is rough and and uncomfortable. Return and refund is not possible only if product is damaged or if I received the wrong product because most products are "handmade and therefore unique for each client", which is not possible if it's synthetic mass produced. The quality of the product is awful and not as described in the description.
4 maart 2024
Review zonder uitnodiging
Antwoord van Gamboa
Hello Customer,
We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
We are reviewing your order at this moment and we'll find the best solution for you.
GamboaFashion.com
Thank you
I am very impressed with the effort and help that allowed me to exchange a hat for the one that I had ordered in the wrong size.
This experience was made easy thanks to Gabriela.
5 maart 2024
Review zonder uitnodiging
Antwoord van Gamboa
Dear Will,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
I really like the alpaca wool poncho
I really like the alpaca wool poncho. I ordered an alpaca wool poncho from a different company years ago and even though I liked it this one seems like it is softer and warmer. Only issue I had was the shipping took a little longer than it was supposed to.
21 februari 2024
Review zonder uitnodiging
Antwoord van Gamboa
Dear Jarrett,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Overall outstanding!
Besides great products, personnel, especially Gabriela, most helpful with complete and clear information.
Immediate link to site with new items increased knowledge of merchandise.
Sale item attractively presented resulting in unplanned purchase!
21 januari 2024
Review zonder uitnodiging
Antwoord van Gamboa
Dear Phillip,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Don't waste your money
Don't waste your money! I bought a panama hat, but I only used it 2 months later on a trip. The hat tore right at the front, at the top, after just 15 days! I contacted customer service and was told they couldn't do anything because it had been more than 10 days since the product was delivered. They offered a discount on my next purchase. I don't want a discount, I won't buy from this store again! You think you're getting a good deal, but it's actually a very expensive price for a low quality product!
Hi, my order # is 5030 and the reference number for the support is ## 200776 ##
Thank you.
Hello, any updates? Is there another way to contact you?
Again, DON’T WATE YOUR MONEY! Here you have a good example on how terrible is their customer service.
I never said the hat arrived in bad condition! I bought it for my vacation (in advance of course) so I used it after 2 months for less than 15 days as I didn’t use it every single day. Even if I had used it for 2 months, don’t they say their product is very high quality?! A quality hat won’t tear after 2 months, much less after 15 days!!
15 oktober 2023
Review zonder uitnodiging
Antwoord van Gamboa
Hello Bruna,
We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
We have carefully reviewed your order which was placed 8 months ago for a total of $91.40 CAD, unfortunately since your complaint was made 2 months after our returns and exchanges time limit we were not able to give you a better solution than a discount for a next purchase. We also want to clarify that the hat was not shipped damaged to you, it arrived in good condition and the tear only appeared after 2 months probably due the mishandling of the hat because the fibers are delicate and need care to maintain its good quality.
GamboaFashion.com
Quality and customer service team
DONT BUY FROM THIS COMPANY
DONT BUY FROM THIS COMPANY. They sell used products and you have find human hairs in their products like absolutely disgusting. Products are mentioned as new and plus these sweaters come pilling like someone wore it for Atleast a year. There’re other companies like Quince that offer better products for a higher price. I wish I can post pictures to show this atrocity. Crazy thing is you can’t even post a negative review on their website they will take it down 🤣
15 januari 2024
Review zonder uitnodiging
Antwoord van Gamboa
Hello Samuel,
We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
We have just sent you an email to solve this problem as soon as possible.
We are working very hard to improve our services and products to give our customers a better experience.
GamboaFashion.com
Quality and customer service team
DEFECTIVE MERCHANDISE, TERRIBLE CUSTOMER SERVICE
I purchased a panama hat from Gamboa, and what I received did not match the quality shown in the pictures. The weave of the hat was very wide and not as fine as the pictures indicated; I would not have recognized what I received as a panama hat, as it looked more mass produced item than a handwoven article. Additionally, the brim was narrower in the front of the hat than on the sides, which is not the mark of a quality hat (I think it is a fairly reasonable expectation that the hat brim would be the same width on all sides of the hat). I contacted customer service within 2 days of receiving the hat and shared that the hat I received did not meet my expectations for quality, and that I believe it has a defect in the width of the brim, and had requested instructions on how to proceed with a return. I was informed that returning the hat was not an option, as they do not accept returns. I shared that their return policy clearly states, " "If you're not completely satisfied with the quality, fit or size of any item, you can return or exchange it within 10 days of receipt." Yet, customer service was unwilling to honor the policy. I have never experienced such terrible customer service. AVOID THIS COMPANY!
23 september 2023
Review zonder uitnodiging
Antwoord van Gamboa
Hello Jenny,
We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
Kindly let us know your order number to find the best solution for you.
We are working very hard to improve our services and products to give our customers a better experience.
GamboaFashion.com
Quality and customer service team
problemi nella gestione dell'ordine
Ho ordinato 3 maglioni il 23/12/23, il 26/12/23 me ne hanno rimborsato uno, il 5/01/24 me ne hanno consegnato uno (devo dire un prodotto di qualità), e la sera dell'8/01/24 mi hanno rimborsato il terzo, dichiarando non precisati errori di spedizione. Quindi a fronte di un ordine di 3 capi ne ho ricevuto uno solo
9 januari 2024
Review zonder uitnodiging
Antwoord van Gamboa
Caro Loenzo, dovevamo rimborsarti il primo maglione perché era finito a Natale, ma nel sistema avevamo confermato la consegna dei 2 maglioni mancanti, solo quando ci hai contattato abbiamo verificato che ci fosse un problema nella spedizione e che non è stato inviato.
Per evitare ulteriori problemi preferiamo effettuare un rimborso parziale.
Ci dispiace molto.
sweaters warm and beuatiful
The sweaters are warm and very beautiful. I really appreciate also the mail customer service (Gabriella Vargas, in particular)
7 januari 2024
Review zonder uitnodiging
Antwoord van Gamboa
Dear Giuseppe,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
A rare find…
I have enjoyed their easy to use, website; it is well organised such that I could find what I was looking for, quickly.
Speedy overnight delivery; I could not believe it when I saw the item outside my apartment door! The product was neatly packaged and nicely folded. I am about to order a few other items especially while the sale is on. Many thanks to the Gambia team for making my first experience, an enjoyable one. From a very satisfied customer. Pauline UK
6 januari 2024
Review zonder uitnodiging
Antwoord van Gamboa
Dear Pauline,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Genuine alpaca wool
Genuine alpaca wool, light and warm (needs proper laundry attention to keep its "looks new" appearance: hand wash, max 30°C, no twisting/spinning, flat dry). No pbm with Gamboa for the 2 buys I made 1 year ago and 2 weeks ago: fast delivery, items are those i ordered, no agro. Nice, thanks.
18 december 2023
Review zonder uitnodiging
Antwoord van Gamboa
Dear basicdesign1,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
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