Order confirmed 31st August. Heard nothing since despite many attempts to get information I would have not had to go to so much trouble; if only they had communicated what wa s or was not happenin... Toon meer
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The hat was packed in a large cardboard box where it was just rattling around; it was half-folded and consequently misshapen. The delivery person did not notify me that the package had been left at a... Toon meer
Bedrijf heeft geantwoord
Superschnelle Bestellabwicklung. Vom Produkt her (ich kaufte eine Jacke), finde ich es schade, dass am Reissverschluss gespart wurde - er funktioniert, braucht aber lieb zureden und für einen Dollar... Toon meer
Bedrijf heeft geantwoord
Ero preoccupata, leggendo varie recensioni negative, che i prodotti ordinati non arrivassero. Invece non ho avuto nessun problema, ho solo scritto al servizio clienti dopo circa una settimana perché... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Gamboa - We are the world's leading genuine fashion brand. Our store offers authentic alpaca apparel worldwide. Shop for alpaca ponchos, sweaters, scarves, hats, socks, panama hats and more. Unique apparel that combines natural fabrics, authentic ethnic fashion and urban styles. Gamboa - Wear the adventure.
Contactgegevens
Verenigde Staten
- +1(866)253-3992
- cs@gamboafashion.com
- gamboafashion.com
3,2
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237 reviews
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Very nice products
Very nice products. Fast delivery. If there are any problems, very quick help and replacement. Great!
3 januari 2024
Review zonder uitnodiging
Antwoord van Gamboa
Dear Marc,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Honesto Servicial y de calidad
BUEN PRODUCTO éxito de regalo
29 december 2023
Review zonder uitnodiging
Antwoord van Gamboa
Querido Gonzalo,
Queremos agradecerte por tu buena reseña.
Estamos trabajando muy duro para mejorar la calidad de nuestros productos y brindar a nuestros clientes el mejor servicio posible.
¡Gracias por comprar con nosotros y compartir tu experiencia!
GamboaFashion.com
Equipo de Calidad y Atención al Cliente
Great Customer Service
I have ordered a few items for my husband and we have always loved the garments. This Christmas I didn't open up the package until Christmas eve when I was wrapping it and it turned out to be the wrong size. Customer service took care of me over and above even though it was past the refund time frame. Was an absolute pleasant experience. A company that actually cares about their customers!
29 december 2023
Review zonder uitnodiging
Antwoord van Gamboa
Dear SALLY,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Return policy unreasonably restrictive
Received an item as a gift and because of the short 10 day return policy, was unable to return since it was 6 days late. I was offered a 25% coupon on an additional order, which is useless based on my dissatisfaction of the company. Why would I order more?
The fit and shape of the sweater is also strange. It looks very inconsistently sew together where the waist is much smaller than the bottom.
25 december 2023
Review zonder uitnodiging
Antwoord van Gamboa
Hello Amy,
We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
We made you a offer even though we are not obligated to do so since you are not respecting our policies which apply to every customer, we cannot make exceptions just for you.
We are working very hard to improve our services and products to give our customers a better experience.
GamboaFashion.com
Quality and customer service team
NOT made from alpaca!
I ordered a jacket and a cardigan from Gamboafashion.com Both were in their Alpaca section and were described as being made from 100% alpaca. They have just arrived. Both items have tags saying they're made from alpaca. The one item is definitely 100 synthetic. It's horrible. The other one could be made from natural fibres or a mix of natural and synthetic fibres, but given that the other one clearly has never been near an alpaca I am very suspicious that the other really is made from 100% alpaca. As for being handmade, well who knows. I am waiting to hear back from the company. I am one very unhappy customer!
27 december 2023
Review zonder uitnodiging
Antwoord van Gamboa
Hello Jenny,
We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
The garments you purchased are not listed as 100% alpaca products in our website. Our artisans work with different percentages of blended Alpaca wool. We have just sent you an email to solve this issue today.
We are working very hard to improve our services and products to give our customers a better experience.
GamboaFashion.com
Quality and customer service team
Fair price quick delivery good quality
16 november 2023
Review zonder uitnodiging
Antwoord van Gamboa
Dear Joseph,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Pullover
Ich habe einen Pullover, einen Poncho und eine Mütze bestellt. Ich war etwas unsicher ob es mit der Lieferung nach Deutschland gut geht. Nach 10 Tagen war die Lieferung da. Erstaunlich, da es mitten in der Weihnachtszeit hier in Deutschland oft Verzögerungen bei der Auslieferung gibt. Die bestellten Sachen passen perfekt und erfüllen zu 100 Prozent meine Vorstellungen. Ich bedanke mich bei Gamboafashion.
18 december 2023
Review zonder uitnodiging
Antwoord van Gamboa
Liebe Grit,
Wir möchten uns für Ihre gute Bewertung bedanken.
Wir arbeiten wirklich hart daran, die Qualität unserer Produkte zu verbessern und unseren Kunden den bestmöglichen Service zu bieten.
Vielen Dank für Ihren Einkauf bei uns und das Teilen Ihrer Erfahrungen!
GamboaFashion.com
Qualitäts- und Kundendienstteam
Unreasonable return policy
I bought my husband a cardigan for Christmas from Gamboa. (I could have purchased the same item from Amazon, and gotten free returns. Now I'm sorry I didn't do that.) I have a Gamboa sweater my husband gave me a couple of years ago, and it's lovely. Despite the company's strict return policy, I thought the sweater I ordered would be fine, based on the quality of the product I have. It's much thinner, and I'm not even sure I received the right size. I phoned the company, but didn't get a return call. I emailed, same result. Finally I responded to a promotional email. I got a stock response (it was written twice on the same message). I wrote back, explained the problems, and was given 2 choices: exchange, or keep the (cheap-looking) item, and get a discount on another item. I explained that without talking to someone, I wouldn't know if I were getting a heavier-weight sweater. I also explained that we're on a fixed income, and buying another product wasn't in our budget. The response: there are no exceptions to their policy. I will NEVER buy anything from this company again.
14 december 2023
Review zonder uitnodiging
Antwoord van Gamboa
Hello Joan,
We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
We have explained our policies are clearly stated, we offered 2 solutions for you and replied to your emails in a timely matter because we are willing to help you.
We are working very hard to improve our services and products to give our customers a better experience.
GamboaFashion.com
Quality and customer service team
This company is a thief!
The same thing just happened to me. I also placed an order for a man poncho and paid more for faster shipping. Amazon shipping said my order was delivered, but it WAS NOT. I do not have my item and Gamboa is not offering any kind of compensation. This company does not care for customer satisfaction, it is the worst experience I've ever had.
9 december 2023
Review zonder uitnodiging
Antwoord van Gamboa
Hello Heidy Dominguez,
We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
We have reviewed your order and sent an email to solve this issue.
We are working very hard to improve our services and products to give our customers a better experience.
GamboaFashion.com
Quality and customer service team
Great quality
Great quality, wonderful colors and fit. Very happy with my purchase
12 december 2023
Review zonder uitnodiging
Antwoord van Gamboa
Dear Dana,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
On November 26 (order no
On November 26 (order no. 8369) I ordered a few items. Some I got and a few others were canceled at the last moment and reimbursed. However, I still haven’t gotten the grey sweater I ordered for my son. My order was for express delivery but so far, I haven’t gotten it. I wrote twice comments using the contact info from their webpage asking for info regarding my order and also called their US phone number, but so far nobody cared to reply. I am wondering when can I get a response from them….
Elizabet Kaisheva
11 december 2023
Review zonder uitnodiging
Antwoord van Gamboa
Hello Elizabet,
We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
We have reviewed your order and sent an email to solve this issue.
We are working very hard to improve our services and products to give our customers a better experience.
GamboaFashion.com
Quality and customer service team
This is a follow up
This is a follow up , on my last review, I was waiting a feedback from gamboa, still nothing!!! I looked at all others and see they got a response either 1 or 2 days .. So Gamboa , where can I geta response . Please...
29 november 2023
Review zonder uitnodiging
Antwoord van Gamboa
Hello Bronko,
We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
We are carefully reviewing your order to find the best solution for you. One of our staff members will contact you by the end of the day.
We are working very hard to improve our services and products to give our customers a better experience.
GamboaFashion.com
Quality and customer service team
Gamboa is prompt but items squished
Gamboa is prompt, but I don't like the fact that you now vacuum pack my sweater orders. They lose their fluffiness.
4 december 2023
Review zonder uitnodiging
Antwoord van Gamboa
Dear Sharon,
We want to thank you for your good review. We will take your suggestion about the packaging into consideration.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Da ich nur 5 Teile bestellt hatte
Da ich nur 5 Teile bestellt hatte, kamen 3 verschiedene päckchen an und eines wurde im falschen Haus in den Briefkasten eingeworfen. Vielleicht wäre eine Überprüfung der Logistik und der Zusteller ratsam.
Die Wollsachen sind sehr angenehm zu tragen und geben richtig schön warm.
29 november 2023
Review zonder uitnodiging
Antwoord van Gamboa
Lieber F. Luz,
Wir möchten uns für Ihre gute Bewertung bedanken.
Wir arbeiten wirklich hart daran, die Qualität unserer Produkte zu verbessern und unseren Kunden den bestmöglichen Service zu bieten.
Vielen Dank für Ihren Einkauf bei uns und das Teilen Ihrer Erfahrungen!
GamboaFashion.com
Qualitäts- und Kundendienstteam
Vielen Dank!
Die Ware wurde in einwandfreiem Zustand in zwei Einzellieferungen zugestellt.
2 december 2023
Review zonder uitnodiging
Antwoord van Gamboa
Lieber Homeofficedruckerin,
Wir möchten uns für Ihre gute Bewertung bedanken.
Wir arbeiten wirklich hart daran, die Qualität unserer Produkte zu verbessern und unseren Kunden den bestmöglichen Service zu bieten.
Vielen Dank für Ihren Einkauf bei uns und das Teilen Ihrer Erfahrungen!
GamboaFashion.com
Qualitäts- und Kundendienstteam
Produit conforme et livré dans les…
Produit conforme et livré dans les délais annoncés.
24 november 2023
Review zonder uitnodiging
Antwoord van Gamboa
Cher André Delabre,
Nous tenons à vous remercier pour votre bonne critique.
Nous travaillons très dur pour améliorer la qualité de nos produits et offrir à nos clients le meilleur service possible.
Merci d'avoir magasiné avec nous et de partager votre expérience !
GamboaFashion.com
Equipe Qualité et Service Client
Antwoord van Gamboa
Liebe Kunde,
Wir möchten uns für Ihre gute Bewertung bedanken.
Wir arbeiten wirklich hart daran, die Qualität unserer Produkte zu verbessern und unseren Kunden den bestmöglichen Service zu bieten.
Vielen Dank für Ihren Einkauf bei uns und das Teilen Ihrer Erfahrungen!
GamboaFashion.com
Qualitäts- und Kundendienstteam
NON COMPRATE DA QUESTO SITO!!!
Volete ricevere un “ bel” maglione di alpaca con la lana infeltrita, evidentemente usato e lavato e di una taglia S da donna che potrebbe andare bene ad una bambina?… allora vi consiglio questo sito! Se invece come me vi aspettereste un maglione soffice al tatto, avvolgente e caldo, come indicato nella descrizione, allora state alla larga da questo sito! Il maglione che mi è arrivato arrivato sta in piedi da solo da tanto rigida che è la lana! Ovviamente ho subito contattato il servizio clienti che hanno giustificato il fatto nel dire che si tratta di lana “ spazzolata “e che la misura può variare a seconda degli articoli. Peccato però che io ho acquistato altri capi in alpaca spazzolata e non ho mai ricevuto articoli con una lana così rovinata e di una misura S così minuscola. Peccato che non posso mettervi la foto!?
Volendo ovviamente effettuare il reso , il servizio clienti mi ha comunicato che le spese sarebbero state a carico mio comprese le spese doganali, per la bellezza di 30 euro , più del 50% del valore del maglione! Sono proprio dei truffatori!!!! E chi mi dice che una volta pagato le spese per la restituzione, mi rimborseranno????
16 november 2023
Review zonder uitnodiging
Antwoord van Gamboa
Ciao Elena Semprebon,
Siamo molto dispiaciuti che la sua esperienza con la nostra azienda non abbia soddisfatto le sue aspettative. Siamo anche molto grati che tu abbia dedicato del tempo per valutarci e dirci cosa possiamo migliorare con i nostri prodotti e servizi.
Abbiamo spiegato numerose volte che la lana del prodotto che hai ricevuto è spazzolata dagli artigiani per conferirgli un aspetto e una sensazione diversi rispetto al resto dei maglioni, questo non è un errore da parte nostra.
Ti sei anche lamentato della taglia del maglione e l'hai confrontato con gli ordini precedenti che hai fatto, uno di questi 2 è un maglione da uomo e il secondo era una taglia M che è molto diversa dalla taglia Small che hai adesso.
Ti abbiamo fornito una soluzione attraverso le nostre numerose e-mail, attendiamo la tua conferma per procedere con il processo di risoluzione del problema.
Stiamo lavorando molto duramente per migliorare i nostri servizi e prodotti per offrire ai nostri clienti un'esperienza migliore.
GamboaFashion.com
Team di qualità e servizio clienti.
Zum zweiten mal bestellt in diesem Shop…
Zum zweiten mal bestellt in diesem Shop - super schneller Versand und der Pullover ist qualitativ sehr sehr schön - würde immer wieder bestellen! :)
24 november 2023
Review zonder uitnodiging
Antwoord van Gamboa
Liebe Zuri,
Wir möchten uns für Ihre gute Bewertung bedanken.
Wir arbeiten wirklich hart daran, die Qualität unserer Produkte zu verbessern und unseren Kunden den bestmöglichen Service zu bieten.
Vielen Dank für Ihren Einkauf bei uns und das Teilen Ihrer Erfahrungen!
GamboaFashion.com
Qualitäts- und Kundendienstteam
Comfortable Clothes
The quality of the clothes is wonderful. The socks and sweaters are quite warm and soft to the touch.
20 november 2023
Review zonder uitnodiging
Antwoord van Gamboa
Dear Sharon,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
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