GAP Reviews 265

Ordered a few smart but casual shirts for the wife and some kids clothes (not for the wife) online in the sale... Really nice choice at great prices and delivery was very quick.
Don't think I'll be buying at full price, but the sale stuff is defo worth the money!

Purchased online due to shops being closed for Virus. I opted for the free delivery and it arrived less than 24 hours later. I had expected it to take a few days, so was very pleased. My order was exactly as described and it fit perfectly. I like GAP because the sizes are true.

I bought a number of items online on Sunday, and only noticed several hours later that although the billing address was correct, the system had picked up an old address for delivery. I therefore emailed customer services at 7.21am - before processing had even started, and also kept phoning until I was able to speak to someone. But despite having been told that Hermes would be given the correct address, the parcel has been delivered to the wrong address, and was supposedly signed for by the household. I appreciate that I probably should have spotted the error before pressing the order button, but it’s ridiculous that the error couldn’t be put right. Not the first time I have had problems with Gap / Hermes. Won’t be buying from Gap again.

Good customer service and great promotion offers

I like their models. The chinos are bad quality, they get spoiled so easy and loos color despite being not cheap

Forced to buy online due to stores closures, had to return products and being told might have to wait 30 days for a refund - of course they feel that quoting the Coronavirus etc etc makes this acceptable. Why then doesn't it state this on their website! In the current climate you need to be encouraging people to spend money with you gap not treating your customers badly.

I was a bit worried about the poor reviews… but I tried
my first order… two items just wanted to see what to expect… got free delivery (you get it when you sped over £25) and it came within 3 days… the quality of the clothes for the money was excellent so I ordered more
second order placed 20/4 8pm much more items… free delivery again and it was delivered 23/4 in the morning… no problems at all
PS. the t-shirts are fantastic!!!

Before ordering from gap.co.uk you may want to read this review carefully.
They have been owing me £135 (NOT a penny!!) since October 2019. I simply bought some clothes online and returned some of them in store. After a month, I realised I hadn't received my money back. So, I called their customer service, they asked me for a receipt of the return that I had and I STILL HAVE. They apologised as the missed refund was due to a mistake by their store staff.
After one month, they confirmed they had refunded me the money, apologising again for the mistake.
I have been chasing, chasing and chasing them and they still owe me £135!! I NEVER GOT MY MONEY BACK.
I really don't know how a big company can ignore an unhappy (previously loyal) customer's emails. It's unbelievable!
This is FRAUD and I absolutely can't accept other customers to fall for something similar. BEWARE!

Their outlet in Grace Church street in london was selling mens trousers ordinary Chino for £19.99 .They put them on sale guess what @ £27.99 when i confronted their sales woman all she can say is" good luck"
Also i bought a pair of jeans for £27.99 after sale during Xmas time and wife spotted that it was used item.Luckily i had the receipt and manage to return it.Today the same item is sold @ £37.99 appatently slashed price from £59.....Simply .....avoid

Never buy from GAP.
Cheats

Twice I ordered clothes to my local store, twice they didn't get delivered and twice I've had to chase. Frankly a very poor delivery service which cannot be relied upon. Will not be using again.

Do not buy from Gap, items are poor quality and over priced. Colours run from clothes with one wash and their customer service is shocking. Hopefully this is will the next business to go bust and make way for a company who shows some care for its customers.

I ordered 2 items from these lot on a 2 business days delivery.
It's now 5 days after and the order is still saying 'on its way to the courier'.
Customer services too slow to respond.
Appalling service.

So bad . First and last time I will order . Left it up to me to chase an order and ignored my emails cancelling order .BEWARE

Full of rubbish Gap. I ordered some goods from Gap in September they took money out from my account then they put money back. Now after three months they are writing that money will come out from my account within 2-5 working days. They never asked me if it's okay with me or if I have money now. As a good gesture they offer me 20% off for my next shopping stating that this offer it's very good 😄. Gap you can keep your 20% I don't need that.

Poor customer service at Gap outlet, items on rails with 50% off signs. When items were taken to the till to purchase the items were not 50% and staff said we should look at the small print dispite the same items being on several rails with the same sign. Very miss leading.

I love GAP and their clothes but dear me, their deliveries and shipments are borderline atrocious. They still continue to use trashy parcel couriers like the thieving Hermes and Yodel. Lost my package after it arrived in Hermes' depot. How could you lose a package??? Customer Service was helpful and refunded the purchase. Goodness me GAP, please change couriers to Royal Mail or DPD or someone else other than Hermes and Yodel. How could you still operate with them if they continue to provide shoddy services to customers, even ones who use it for personal use.

This experience really put me off from ordering from your company online ever.

I’ve always had a good experience with Gap, whether ordering online or in store, and the clothes are consistently good quality. Recommend making the most of their excellent sales.

GAP Denim Jeans feeback for Kingston Store (Sean):

I always purchase my jeans from GAP, this the second time my jeans has worn off, I went to GAP store based in Kingston upon Thames, the store supervisor named "Sean" refused to exchange the jeans and said that this jeans has been used and she would not replace it, she was extremely rude that we are not supposed to replace any items once its been used, I told her that when I was purchasing this jeans, I had explained to her colleague the problem I face with jeans and she assure me that if next time this happens, then keep the receipt safe and they will replace the worn jeans, this is so frustating that the customer service of GAP has fallen to such a low level and another thing is the quality of the stretch cloth which get worn out with normal use. I have decided that I would never buy my clothes from GAP as the above experience and also advise my friends & family to avoid buying from GAP as per this untrustworthy experience.

I bought two items from the vip event for my son from Gap Canary Wharf a few days ago. I wish I didn’t. I buy most of my son’s wardrobe from Gap but not anymore. Your staff is so rude attitude. The cashier seemed as if she couldn’t be bothered to serve and she wanted to get over and done with. First i was overcharged by £10+ by the cashier. She was in a rush for no reason. There was one person behind me in the queue. I felt something was wrong so I checked the receipt and I queued again to tell her that she scanned the expensive item twice. Very quick and the most insincere apology. It felt like she was annoyed with me for bringing it up. Doing a few scans and then pretty much looking at me as if I should leave now. I clearly wanted to double check my receipt but she told me I refunded you £10 twice. So basically asked me to move by rolling her eyes so she could start dealing with the next client. It felt like something was wrong again. I then rechecked the receipt and realised i was not given the %5 off the app discount. I waited for her to finish her business and told her and she rolled her eyes again and asked me to cover at which point I was very annoyed. Behaving as if she doing me a favour is not an attitude that I was going to take. I said I didn’t want it and left. Then I thought well why do I buy so much from a company that has such client service? A few days later I returned the item. On that day, I came across this lady again and she was arguing with another member of staff.