GAP Reviews 265

Places an order. Haven't received it. Tried emailing and told they could not respond. Tried calling and answer machine said could not respond due to an emergency situation. Shocking. How do I get my money back?

Sent a faulty item back in July/August. Customer Services were very helpful and promised me a gift voucher in return. THREE months later, countless emails sent chasing and no vouchers or response to my emails! They have basically stolen my product! DISGUSTING.

I bought a pair of long sleeves PJ for my grandchildren at the extortionate price of £24.95 and £22.95. The fabric is so thin, I doubt they could be worn in winter. I was going to keep them anyway, but the size of the garments is totally ridiculous. I ordered for 10 and 13 years old. The trousers are extremely long, but incredibly narrow, they would not fit a 6 years old. The tops may have been fine, but the sleeves are ridiculously narrow. GAP use to sell good quality, good value for money clothes,I hadn't bought anything from them for quite a while, but I am not going to risk it again.

Ordered an item (twice) on both occasions got the wrong colour. Rang CS. The lady I spoke to was very pleasant. As requested I sent the items back. I simply requested in return they send me the correct item. They haven't done this and they've only refunded me for one item. I rang them today to be told I would have to go online to reorder because they have a 'new system' so they can't do this! I've taken the trouble to report THEIR issue and taken the time to return the items for THEM. They are a multi-million dollar world-wide company and they haven't got the capability (or courtesy) to send out a pair of knickers! Really?? Pathetic GAP. You're just like alot of other corporations. Insincere with no integrity.

They lost my order.. didnt email me so I had to track down the items I'd paid for and never recieved. To add insult as an apology they offered me the promo code that they offer all customers on the website. When I pointed this out they apologised that I wasnt satisfied with my experience... really poor customer service. Theres too many brands now with equal products and much better customer service for Gap to treat their loyal customers so poorly.

Ordered a few items last week and got an email to say they are all out of stock. Looked on the website and everything is still coming up as available. Now, a week later and I still haven’t received a refund. Definitely will not use this company again.

So ive done my first order this afternoon, all order was cancelled due to everything was out of stock. Really?! All 8 items were out of stock?! Waiting refund. First and last my order. Thanks for great first experience ordering online @gap

Ordered jeans on the website - the warehouse sent the wrong jeans (totally different style and colour ). I rang to ask the right ones were sent and told that they can’t do that - I have to return the ones I got and reorder the right ones (again). I sent the original wrong order back and over 2 weeks later I am still waiting for my money back . I have emailed and received a stock computer generated response that my refund will take at least 15 working days from when they process it ! I had advised THEY sent the wrong item and that according to tracking , the jeans had been delivered to them over 2 weeks ago - but still this hasn’t made any difference and no one wants to help . The worst customer service ever , needless to say I have not reordered the jeans I wanted - I won’t bother trying to do business with gap ever again . Very bad company to deal with

Use Gap on line regularly
Excellent quality and some real bargains on sale site
Fast efficient delivery and very easy returns
Can't praise highly enough

Made different online orders at Gap.co.uk and I can definitely say that they were the fastest deliveries ever! Ordered Sunday night and received Tuesday morning.
The quality of the clothes is very high. Returned some items for wrong size and receveid the refund in few days

Great service. Items arrived as described in good time. Highly recommended.

Do not, do not, do not buy a merino jumper from gap unless you want to buy incredibly expensive loo roll. Gap's jumpers literally could not be thinner or more transparent if they were spun by imprisoned elves out of gossamer. What a rip-off.

Totally robbers.
Gap outlet in Livingston sales on %30 .
Plus additional %20 off if download their app at that time.
Should be be totally %50 off .

But they charged me full amount %0.

I just checked the receipt & complaint to them. Send the photos of receipt.

Check ur receipt u might overpaid as well!!!

Ordered over a week ago, they use Yodel as a delivery service and cannot cancel an order that Yodel have clearly lost. So I now have no items and around £80 down... fun times. Will NEVER use GAP again unless they use a better delivery service.

I never ever have problem with Gap. Smooth delivery, no faults or incorrect items. Easily can get help from customer service if needed. Always quick refund if I have to return. Even during the lockdown they were efficient and professional. Highly recommended.

Good shop, very practical clothing and good pricing. Got plenty of clothing for a kid, good designs

I could not recommend GAP enough. I don't have much experience online but customer service in shops is brilliant. Staff cannot help you enough. I have been shopping there for years now and they delivered every time. Good value for money specialy arround sales 😊 Thank you 😊 Shop we always look forward to!

Review by my wife....
What is it about GAP and sizing..? Buying from their shops is bad enough, with US and European sizing and no UK equivalent. Now having made the mistake of buying some dungarees online because UK sizing is actually given I find that a size 8 is actually about a size 12 and a size 10 would fit my husband (they don't suit him though)!
Correct and consistent sizing should be a 'no brainer', their crazy system must be costing them a fortune in return postage and extra work.
I now have to hope I can get a refund, looking at other comments here it seems there might be more hassle to come!
AVOID....

If this is what life is going to be with online buying then god help us.
It really look like these retailers ran out of revenue during the pandemic and now are trying to, distortantly and dishonestly, get it back. You place your order, pay for it and then never receive it. When you query it your given the most stupid excuse that these retailers are now monotonously using with every single customer. You then get offered a refund which you may have to wait for months to get back if you luck. If this is not a way of illegally generating money, I don't know what to call it.

Worried about ordering from Gap after reading some of the reviews but I decided to test it on something cheap because I miss the shop and need summer clothes. Chose standard delivery on Friday night, item came today (Monday). No need to pay extra for next day delivery because this was speedy enough. Have now placed another order. The only problem is the tshirt I ordered was slightly different to the picture, but no big deal - still looks fine. Also sometimes the sizing can be inconsistent in Gap so there's certain things I won't be ordering until I can get to a Gap store to return things. Otherwise, all good.