GAP Reviews 265

No way of speaking to anyone if problems with your order. I ordered 3 weeks ago, problem with the transport company, they told me i need to go baco to Gap and i cant speak to anyone at Gap. Now im £200 down. Will never use again

Terrible service. Ordered item on the 29th December and it still hasn't arrived (nearly 1 month later).
Ordered through GAP.EU (and before the 1st Jan 2021) to avoid Brexit custom charges, yet I have still been charged €18 "clearance" fee.
I will not be ordering from GAP again.

Ordered chinos but received a shirt with advice note detailing chinos ordered. I sent back the shirt and under comments detailed what had happened and asked for chinos I had ordered. I heard nothing for 12 days and had to telephone to ask for progress. I was told they had returned money to my account. I was told to re-order if I wanted chinos. Throughout there was no communication and no apology. I will not use the online service again.

I made an order for some Jeans and shirts and ordered two sets of the masks they had on offer. Described as 'adult masks with wire in the nose bridge' these turned out to be of a size suitable for a 7 to 10 year old and the 'wire' had no flexibility or ability to it to hold any shape. They also felt very thin. I feel its a little irresponsible for company's to be selling things like this which are so unfit for purpose in the current environment. Also, annoyingly, such items cannot be returned so they ended up thrown away.

The one Item I did return I had to chase and chase, first they said contact them after 30 days, then 30 working days and then an extra 14 days and then they just asked me what I returned and did refund that. While the tracking did show the order retuned to them within three days I guess they had lost it in their warehouse or something.

To be fair to them they did respond to emails in an efficient manner and eventually refund for the one item returned. It wouldn't put me of ordering from them again but I'll stick to traditional clothing items.

I’m so impressed with GAP UK. During the busy Christmas / Lockdown period, I made an error and returned some items from a different company to the Gap Returns address. I contacted customer services and they assured me they would put a note on my order and when the returns team got to my parcel they would return it.

I really didn’t think I’d get the items back. It was such a busy period and I just accepted to lose out on about £100. Then a couple of weeks later I received all the lost items, all newly packaged and delivered back to me.

I was so happy and grateful for them to return the items. Such great customer service! I would highly recommend this company.

I have ordered from Gap a lot over the past couple of years and have never had a problem. I am always impressed by the quality of their clothes. I buy for my children and grandchildren and the clothes are lovely, especially the childrens. The last order I placed recently was for a winter coat for my daughter. The delivery time given was as over a week as I picked the cheapest option. You can imagine how pleased I was when Hermes delivered the next day!

I love t-shirts from GAP.All went well , quick delivery.

Terrible experience.
I ordered some jeans which were shown in stock. The next day I got an email saying they weren't in stock and I wouldn't be charged. The email was repeated in German underneath and, bizarrely, it talked about "this offer is available until" a particular date. It was such a weird email that I had to double check it was real. I sent a complaint to customer services who said that someone must have ordered the last item at the same time as me. Hmm.

Well, lo and behold, I *was* charged and now I'm having to chase up a refund. I'll not shop with them again.

Edit: the payment was finally reversed today, a week later, during which period they had indeed taken my money.

Outstanding service and looks after their customers

Spent over the threshold for free delivery, yet I was nonetheless charged for delivery.
Separately, I went to store on my birthday to claim 50% birthday discount. Store assistant said the discount would not go through as the app hadn’t sent me a message code(?) despite the fact I’d registered months ago with all my correct details.
Contacted Gap via phone, email & letter, but have received no contact whatsoever and it’s now 5 months later.
Would not expect this from an expensive, well-established brand like GAP.
Very disappointed.

I asked for the data that GAP hold about me for more than a month.It happened after that GFAQP systemically delivered my order to my old address. That old address was nowhere in my GAP's address book. After a lot of obstacles, my request is still ON. I wrote to GAP and I still do not have my own data, regardless to GDPR.

Something is fishy. Every company I asked my data, quickly delivered. GAO does not. Maybe shall I sue GAP to get my datas in time instead of a promise to get my data later?

YOUR RIGHT GAP IS CRAP! Been buying my sons clothes from gap for years, not anymore! Placed online order, got email saying order didn't go through so re done order. Got the order, turns out was charged twice unknowingly missing items, American call center clueless unwilling to help always saying call back later!! No refund for missing items! Thanks gap and goodbye! Buy British!

As others have said gap is crap. Cancelled two orders for no reason, and have yet to refund me.. This happened in October yet 8 weeks later i still do not have my money, constant emails and promises of 7 working days, followed by phone calls to ignorant Yank customer services I am going to have to go through the fraud route with the credit card company because they keep saying its sorted and it isn’t! Like dealing with a bunch of customer service reps with severe disabilities. Leave Gap in the 90s because not only will they not deliver they will also keep your money.

Taken payment for clothes they do not have, order cancelled.

Took a while for communication but finally order was traceable and existed on the system . Has also been delivered today .

Good service, timely delivery and the product quality is quite consistent

Spent hours selecting £200 of clothes. Got a dispatch notification. Never received any clothes. Next I hear of it, I get a refund notification. Speak to live chat, get told 🤷 courier couldn't deliver. What a load of rubbish - I live in the middle of the city. They seriously think I'm going to order again, no chance. What a waste of my time.

Most of the items sold in GAP have amazing natural fabric! Also, the accessible price is very attractive. All of GAP's competitors like MANGO, Zara, e.t.c have awful fabrics - cheap and synthetic. Even the higher end brands like REISS and GUESS use awful fabric for their products. Please, never change!

Ordered a birthday present online, the day of delivery (less than an hour before delivery) I get an email to say that part of the order isn’t included, and with absolutely no chance f being able to get something else in time. Off course Crap had no problem in taking the money off me straight away if only their customer service team could operate as quickly as the collections team.
DON’T ORDER FROM GAP!!!!!!
#GapAreCrap

I’ve been GAP client for the last 25 years. I just love their stuff though I do find that full price it’s expensive, maybe a bit too expensive. I’ve been shopping there for baby and kid clothes for all my nephews and nieces, any excuse to go to kids department really:) I read that they are closing down in Europe soon and that’s a shame. I’ll miss my stuff.