GAP Reviews 265

Inconsistent customer service.
Bought in store and wanted another pair so ordered online. What arrived was the wrong size. Phoned customer service and they were unhelpful and not interest in helping.
I will have return what they sent incorrectly, I then will need to order again online, to then phone Gap back to honour so that they can honour the price. Gap you put me at an inconvenience and you carried on by making it more inconvenient by me having to phone you back - customer comes last….!!!
I am the ones that needs to go to the post office and use my petrol. The person to order again online (my time) and then phone you back for yet probably another back and forth to honour the price.
And reading the other comments I look forward to my refund taking weeks (and suspect many more phone calls) and unhelpful customer support!
Always bought gap jeans but after this experience, see you later!

I bought online items and got delivered to Ireland. But I could not return them. Gap stores in blanchardstown refused to refund.
Online options were as follows.
1. Royal mail... AnPost didn't accept it.
2. Collect+ ... no collect plus in Ireland. And their so called partners "PARCELMOTEL" had no such option when I made an account.
3. I contacted customer service but they could not help.

bunch of stupid people I encountered today. Such a bad experience for buying on GAP sebsite

Ordered some men’s shorts and returned them as a poor fit. Sent them back 48 hr Royal Mail.

After a couple of emails and almost 2x weeks gap sent me an email saying they have received my return and will refund in a couple of billing cycles ... in other words from postage to refund a couple of months!!!

Absolutely rubbish, what if Amazon did the same? It doesn’t 3 days till my last refund in the bank cleared!! Terrible way to do business. GAP sort it out it’s silly and will only help you close more stores!!

I had amazing expirience with gap eu customer service

Sent for a pair of jeans online which didn't fit, so returned them via Royal Mail the next day. Tracking confirms that Gap received my return on 20th March. Having not received my refund 6 weeks later, I called customer services who confirmed receipt but said that refunds often take at least 6 weeks! I had still not received the refund a further 2 weeks later, so called again. This time I was told I would receive an immediate refund but when I asked why it had taken so long, the Customer Service Assistant declined to answer. I eventually received my refund a week later. How can they justify keeping my money for so long? Don't buy online from Gap unless you can navigate their strange sizing or can afford for them to keep your money for months and only return it if you chase them up!

Always a lovely experience when visiting store staff are nice and friendly

Zero customer service. You can't do anything about it but wish them to be damned. Hope they choke on food they buy with the money they steal from me.

Ordered 3 pairs of jeans.
They sent me the wrong size on all 3 pairs. They got stevie wonder working in the warehouse. Buyers Beware!

They use Yodel as they delivery service so parcel never delivered. No help from GAP customer service. They did not even feel like doing anything about the issue so basically I lost time dealing with customer services and money for the item I never received.
Feel cheated.

I went to collect my parcel from Stratford Westfield store. The lady at reception was rude. I gave her my order number but she said she need barcode. I did not receive any barcode so I had to cancel the order. Very disappointed. Never shop from gap

Very happy to shop with Gap! Excellent quality, fast delivery and easy returns! I always buy clothes for my son, he is allergic to many materials, but Gap quality is very good for his skin! Thank you!

I have done a few orders with Gap recently and have been pleasantly surprised with the quality of the items and speed of delivery. I also managed to grab some absolute bargains in the sale and all the sizes fit me perfectly.
5* for me.

Always very good experience. Good products, quick refunds.

Thank you!

Tried to order an item, couldn't get through to completed order page. Customer chat very polite but couldn't help with order. Now the order has gone through four times and they are attempting to cancel. Website doesn't seem to function properly and now I may have paid out four times.

I always buy my Jeans at the Braintree Village store. The staff are always helpful and am happy with the products and the value for money.

Had always liked Gap over the years. But last purchases have been poor. Thin material, wrong sizing of leg and waist, cheap. Could do much better!
Not sure I will shop here again.

Dear all....enjoy trying to navigate Gap size guides which seem only to exist for women's clothing! Irrespective of how you try to access a size guide for men's clothing, it does not work! Shame and dk how you expect to sell clothes online if you cannot assess the correct size! Thought Gap was an iconic brand of quality...must not be that keen to sell.

Extremely disappointing. It’s 6 weeks and I am still waiting to receive delivery ! for items I bought on Gap.eu website. Costumer service is useless. Despite ongoing global situation other online e-stores still manage to provide a good and timely delivery service. In the future I will consider other options on the market for my e-shoppping . I do not recommend Gap.

Terrible service. I ordered from gap.eu on the 29th December and it still hasn't arrived (almost 2 month later). I asked for a cancellation of my order and I asked to them to return my money and they didn´t. I will not be ordering from GAP again.