GAP Reviews 265

AVOID - Beyond Shambolic!

Placed two orders to two different stores as I’ve gone away. Sent wrong sizes out and delivered to stores I’ve never been to or even listed as a delivery option. An absolute clowns outfit & not fit for purpose. The delivery company you use ‘Evri’ are also grossly negligent.

The quality of their Jeans have dropped dramatically. They tend to wear out in the crotch area within a couple of months.

I ordered some jeans that were advertised as being stretch jeans. When they arrived, they were not stretchy at all. I returned them and ordered a different pair... then they arrived and yet again they weren't stretchy, so had to return them too. Customer service said they would change the wording on the website but they still haven't done so.
Have given 2 stars rather than 1 as at least customer service replied in good time.
Very few sizes available on website.

I used to order clothes from website frequently, but now it's impossible to order anything.

Couldn't sign in. Tried password reset many times without success. Contacted customer support, who said password reset didn't work (seriously!?) They offered to remove my account so I could create a new one. I took the offer. But now can't sign in nor register! And awful website forces one to have an account to order.

I have the basket ready to order, but can't. Guess I need to take my money elsewhere.

What happened to Gap? Used to be my favourite shop, but now when Next took over customer service is terrible. Also they are using Hermes/Evri as delivery company. If I knew before I paid for it I would never order it in first place. My order was left at the front door (by the pic I received in email). I was at work when order was delivered, the parcel wasn't there when I got home! Its been over a week now, and haven't heard from Gap, so no clothes I have paid for
or refund!

The worst experience in my life, I felt discriminated wen I went to change a gift.

Terrible customer support.
I razed a complain as I received items not matching my order. In few days I got response “as we have not heard anything more from you, we consider this to be resolved”. But I have never heard anything back on my initial query and complain. Very disappointing and even if I liked anything from their store, their arrogance will make me to buy nothing.

I used to love the Gap - always a sure bet if I needed jeans, a jacket, belt, knickers, bra, pjs, jumper, workout gear, etc. Prices were good and the deals that showed up in my email made it better. I enjoyed 'window shopping' the website and usually bought whenever they had a sale.

As things wound down with the move to Next, no sizes were ever available, and the items that I loved disappeared - colourful knickers, soft bras, belts, bags, fun shoes, socks, never to be seen again. The new website is, quite frankly, depressing. Completely joyless and super cheap-looking with a thumbnail that can be enlarged to a postage stamp with one strangely-posed view of the item. Still hardly any sizes available and everything looks so cheap, like total sweatshop.

Delivery and returns are way too much trouble now with closure of all the shops. Other than one pair of joggers that run very short (that I kept due to impossibility of returns), I've not bought anything in ages and am unsubscribing from their emails. I don't even want to hear from them. Too depressing.

Oh my goodness I can’t even begin to explain!! I used to absolutely love GAP. One of my favourite go to stores, I can’t even think how much money I’ve spent with them over the decades. However, my recent experience of them is utterly flabbergasting - sorry for sounding OTT but wow, the worst experience in terms of not receiving items with no explanation, then reordering and only some turning up. Then being told that some items that are in the sale can take up to 42 days to ship. Yes, you read that right, 42 days!!! Inconsistent information given via their correspondence but overall terrible experience. There goes another great brand 😢😢

I couldn't fault the service I've had over the last couple of weeks. I placed three separate orders on different days and each one came the next day.

We wasted £143 on GAP's website. Go and buy yourself a t-shirt from primark, literally no difference. At least you wouldn't have the feeling of being ripped off.
Also, GAP wouldn't let you put reviews on items on their page. So we can tell people not to buy

Very unhappy with the service, they used to send things promptly, not anymore, they cannot even provide an estimated date for delivery!
I contacted them today, they promised to cancel this order and submit the refund. They promised to send a confirmation email, I have received no communication from them.
Really poor, unprofessional customer service.

Worst company when it comes to shipping and customer service! I ordered a Yeezy/Gap Jumper, it’s been 20 days and see no delivery.

Stay far away from GAP!

Great atmosphere, very polite and friendly staff and delicious hot fresh food. I would recommend the Muston Gap to everyone

What did Next do to Gap! seriously I always placed large orders for my family, my young son loves their clothes, I loved their Jeans but no short leg anymore and a handful to choose from. I always loved an offer which gap always ran sadly no more. This is so so disappointing as I was actually excited that Next were taking it on so I could have collect from store, well I won’t be collecting anything anymore. Ruined a great website.

When Next took over Gap’s website, I knew that would be the last I purchased from Gap despite being a huge buyer of gap clothes for my two boys before. I find their website to be identical to the Next one, which I already hated but I also find their new clothing styling to be as bland as Next’s. It’s a big no from me unfortunately and I will no longer buy product from Gap

Awful - if I could give zero stars then I would.
Gap used to be good for well priced, durable basics but no more. I ordered a large amount due to being unsure on the sizing and needing a lot of items for work. I have never had to return this many items to any retailer before.

Sizing - all over the place. One small vest was so tiny it wouldn’t go over my shoulders. The same vest in a different colour was massive. Shirts in a medium looked like something a clown would sport.

Quality - what on earth was happened here? I don’t expect to pay near £40 for a top for it to look and feel cheaper than the equivalent from a well known high street fast fashion chain. Three washes and they look like they’d fall to bits. Not to mention the proportions were way off.

The smell - yep, the smell. Anything in the order that claimed to be ‘cotton’ smelled like vomit. Despite everything having its own individual plastic wrapper. Joy.

I’m really disappointed and at this point I’m hoping I get my money back. Just don’t bother.

Gaps website is terrible why are the no sizes available in chinos. I don't buy anything from there anymore the quality is terrible. Gant for mid to high price are better quality or sometimes I just go to h&m

I used to buy a lot online, I really loved the old version. I am here to comment on the new website - just a terrible format! Every time I go on it, I just give up after a minute. I do not like it at all which is shame as previously I would rate 5*