GAP Reviews 265

I've used GAP online a lot over the past couple of years. Even more so since the Pandemic (even though the masks I bought from them were only fit for the bin). The delivery is always quite quick and it WAS a very easy to use website.

I've just gone to get some essentials for my other half and what has happened to the website? The images are tiny and you can't see the material of the products, its dificult to navigate, twice I got error pages.

I know nobody likes change but this is a massive step backward as afar as using the website goes. In fact it now feels like a website from ten years ago.

I gave up in the end and went to have a look and the M&S website. Please GAP, look at making a user friendly site where it is easy to browse and see the products we are looking to buy. Reading other comments, yes, thats it, Next, its the Next website isn't it, which was never any good and felt like they couldn't be bothered and wanted you to visit a store instead. Why have they gone this route?!?

I have given up with Gap. I ordered black jeans, they sent blue ones. I then have to waste my time arranging collection for a product I did not even order. This is just lazy. When a business moves online, you do expect that they will be able to work as an online business. This is amateurish. I won't bother again.

One star for new site.
Same as Next. Absolutely wrong, uncomfortable, not nice.
Will not buy anything no more.
Loved my old good GAP before with cash back. Will miss so much!
No more unfortunately for me(

Sad news for Gap. It went the same way as Reiss did when it joined the bottom by becoming part of the Next platform. The new Gap website is absolutely hopeless compared to what it was before Next got involved. It looks like a bucket shop website, most of the items are no longer there - not even if you search for the well-known names such as Gap Body. Shame but at least it means one less place to shop so hopefully save more money. Bye bye Gap, sorry Next.

I agree totally with the previous reviewer.

MUCH more expensive. Less bargains. Less choice. What a disappointment and a missed opportunity as I was looking forward to see what it would bring.

All the physical shops closed. The sister brand Banana Republic also axed.

Will be very surprised if Gap are still trading in a years time in the UK.

It used to be quite an iconic brand. I loved the quality of the shirts and chinos etc.

Very sad.

New website is absolutely terrible since it launched a few days ago. Literally cannot order anything on there. It also said that discounts are just as good as before but that’s a lie. There are no extra 50% off sale price prices and there are no additional 10-30% discount of sale prices either. The old model worked so well and I could pick up brilliant bargains for around £1-2. Now the minimum price you’ll find is £4. Being back the old gap!!

I placed an on-line order with Gap before reading the reviews on Trustpilot. I must admit I was worried by the bad reports. Fortunately my experience of their service was excellent. I placed my order on Monday 25th July, I received my order on Wednesday 27th July, I returned the unwanted items on Thursday 28th July, I had an email confirming that GAP had received my returns on Tuesday 2nd Aug and the refund was in my account today 4th Aug. Brilliant service (or perhaps I was just lucky) anyway really pleased.

they use yodal for deliveries which are pathetic always down never delivers , gap should check yodal reviews which is below 1 star and should change their deluvery company olease its a request

I returned my order on 16/05 and they received it back in their warehouse on 18/05. After a week of waiting patiently and no contact/refund, I contacted them to ask where my refund is. They told me I have to wait until 7 June (3 weeks!) before chasing my refund, which is not only unreasonable but unlawful.

I pointed out that retailers legally have 14 days from the date it was received back to process a refund to the customer. The customer service agent refused to discuss the matter further and terminated our chat.

I certainly won't be buying again - Not only was the attitude of the service agent disgusting, but the clothes are appalling quality too.

EDIT: I've now filed a chargeback - Enjoy!

Good website and offers. Haven’t returned anything in over a year so not sure about returns. However, I wish there would always be stock of the basics like the modern crew neck and v-neck tees in petite sizing (i am not that petite but norMal ones are very long). Gap is where I go for these essential basics for the entire family. Please please keep these well stocked they are better than my much more expensive tees which I will only keep until you restock. Kids clothings is also fabulous.

They received 2 returns from me on the 10/05, only got a confirmation of receipt today for 1?
The email confirmation also states the following:

If you paid with a credit card, your credit should appear on your statement in one to two billing cycles.

Really awful and unacceptable.

Placed an order though their website. Order got lost in the Evri system (as usual). 5 e-mails later and 5 cals to the useless CS number which cutts off whichever option you choose there was no way to get in touch with them. Finally posted an ugly comment on their FB page which finally made them get back to me, only to be given a US number on which to re-order my lost items. Complete BS of a company and customer service. Never again will I use their service!

Gap sent a product I haven't ordered instead of the product I ordered and paid for. I tried calling but the customer service line isn't working. Every option you press just disconnects the call! I tried emailing and 5 days later still no response! When I chased it they told me send the wrong product through their returns and order the product again! Absolute joke! Never ordering from Gap again!!!!

I recently bought a hoody for my grandsons birthday which is 14 May. I ordered it on 26th April and it took a few days to arrive. It was given to him yesterday and found to be far too big. I phoned to arrange a return and exchange. I was told it was outside the Gap 14 days return policy so no refund or exchange could be made, however, they were happy to place an order for a smaller size. I pointed out that it took a few days to arrive but that cut no ice. I will never shop at Gap again and advise everyone else to consider buying from an honest and fair supplier for their requirements

Purchased a pair of shorts, took all the tags off, only go realise that there was a gaping hole in the pocket area where the stitching had seemingly been missed! Sent pictures in to customer service and was asked to return the item. Took several weeks to receive a reply, where I was told that the item did not meet GAPs 'return policy guidelines' but they would process a refund out of 'courtesy'. However, I am told that I will have to wait 1-2 billing cycles to receive this refund! Absolute shambles. For a big company, you'd expect so much better.

No longer viable or aesthetically pleasing or fashion-relevant for the U.K. market, which, after all, they have left behind completely.

Extremely slow to process refunds.
No notification that returns were received.
Will not buy online again ☹

I have not bought anything from Gap since I was in my 20's and I have never used their online service which is atrocious!
I bought a pair of jeans and returned it the day after it arrived using their prescribed method. That was over 2 weeks ago and to be honest, I forgot all about it. Today, after being reminded about the transaction, I tried to find out what happened to my refund.
The website is useless as one of the emails provided returned a message saying that the email was not in existence.
I tried calling and I selected the numbers to speak about returns but all that does is terminate the call. I tried several times.
Now, I have no idea how to contact them or how to get my money back
Avoid the headache, don't shop at Gap.

Very slow delivery service, the order was placed 3 days ago and I'm still awaiting despatch of the items. Delivery is estimated between 3 and 5 working days. Considering today is the 3rd working day and it still hasn't been despatched, I'll be very surprised if it arrived within the 5 working days advertised. I expected a great deal better from such a well known brand as GAP. Very very disappointed customer

Update - I've had no follow up from the review and having checked the order status today, it has been cancelled without my consent. Having questioned this previously with GAP (as I was clearly able to see the items were out of stock), I was assured that I would receive my order by the 5 working days) - how do I make a formal complaint against GAP!!??

I love the gap clothes for children it's long lasting,washes great and my kids actually want to wear them !!! This is the first time I've done an online order since the shops shut but I was so impressed. Ordered Monday (Bank holiday) and it was delivered Friday morning. You recieve a return label if you need to return. Still the same great quality and quick delivery!!!