GAP Reviews 265

Can’t fault them first time ordered 19/4 and received goods on standard delivery 20/4 well packaged and presented, so many companies tend to send out screwed up and badly packaged these days so this was a refreshing change 😀

As I have been working from home for some time now, I was looking for trousers that look smart while being as comfortable as slackers are. My partner suggested Gap, and the products were exactly what I was looking for.
While placing an order, I forgot to add a discount code. After contacting customer service, the code was swiftly added, before my card was charged.
Overall a pleasant experience.

I purchased 7 pairs of jeans, 3 sweatshirts and a jacket, and they all were top notch. The delivery took 4 days, in which the dispatch process took 3 (the delivery way 24 hours). I disliked only one pair of jeans and decided to send them back. They included prepaid postage (Royal Mail 48 and Yodel) stickers in the parcel, which surprised me. I just packed the jeans, put on the sticker and sent it back. I did not need to message them or call. The instructions of return were clear. Put the item, put the sticker on the parcel and send it back. I received a refund after just 7 days. Very, very pleased with them. I don't understand how people could have such negative experience.

Great customer service, quick to respond to delayed delivery

Return acknowledged and refund allegedly processed last Wednesday, Jan 12th. Inconceivably yet to be received and zero compulsion on the part of customer services to investigate the breach of contract.

Every item I bought was of great quality for my little girl. Washes great, long lasting clothes and decent prices when they have an offer on.

Still waiting for a refund for an item sent back on 23rd Dec 2021. Very slow refund procedure.

On December 28th 2021, I returned a Christmas gift that was the wrong size, in its original packaging,and with all the relevant paperwork. I used the returns process as listed on the website. Since then, nothing. No confirmation of receipt, and certainly no refund. As it happens, I returned another parcel for the same reason to a different store at the same time, and have already had my refund. If other stores can do this efficiently at such a busy time, why is it so difficult for Gap?
I emailed yesterday for further information, but still no reply. Come on Gap. Look after your customers.

14:16
Email received from Gap. I have to allow 15 to 20 days for a refund to be processed. Thanks for the info... Now please keep in touch.

Good quality and the sale prices arevery good. Also, very quick delivery! So so happy with gap

Refunds for returns are simply too long for it to be worth buying online to try on at home. I got a refund on the 23rd of December for a return that was received by Gap on the 9th of December. Still waiting for a refund for a return that they received on the 15th. I have no issues with the quality of the clothes, but I won’t be buying from Gap again unless I can go to a store.

Loved shopping in gap when they had a store in Livingston. Since they have closed all Scottish shops was trying to avoid using them as I hate online shopping & the issues it bring with returns etc. I did however give in & put in an online order which was sent to me with the wrong item. I contacted customer service to tell them of their mistake & ask for the correct item to be sent ASAP & I will return the item i didnt order however they are unwilling to do this. I need to re buy the product (at a higher price) send the incorrect item back & they will then send me my money back which to me is ridiculous considering the error was made by them in the first place.

14 business days for a refund...... absolute joke

Greta experience- everything arrive in a quick time period expected

Ordered stuff more than 3 weeks ago . Chased so many times with Hermes . Still same . Asked me to contact gap they refunded which I didn’t want and in the end my order is no where with no tracking details . Extremely frustrated

delivery takes 10 working days in age of next day amazon prime. No email on shipment or delivery. Returns post delivery to their warehouse takes 15 days for refund. Joke, seriously avoid.

Can't cancel order, no contact. Phone hangs up when I try calling.

checked on my order as it seemed to be taking longer than it should. Customer Services told me it would be 10 business days and it had not been despatched as yet.
My email confirmation clearly stated 4-7 business days, but they said it was the holidays and the order could not be amended.
Happy enough to take your money for an expedited delivery, but won't honour the contract when it comes to standard delivery.

Be wary if you are ordering for xmas as the delivery dates advertised are all lies.

To continue from yesterday, so glass came in for window only to be wrong again, it really is so hard for them to get an order correct.
Took our installer so long just to get this far, GAP Plastics are a pathetic excuse for a company.
Come on GAP make this right, show that if you really make an effort you can deliver right on the goods ordered.

Absolutely useless. Online order form constantly tells you to enter a valid postcode, even though the postcode you use has worked on every other website on the planet, except this one. How convenient that this is happening when everything is 50%off. Don't bother wasting your time. Shop elsewhere to avoid certain disappointment.

Teething troubles or badly run?

This has not been a good experience of the new online Gap.
I was sent a tracking number that is not recognised by the system. Tried the online chat: not working at this time. Not working in the middle of the afternoon. Just tried phoning: "due to an ongoing emergency (we don't actually employ people - maybe?) we are unable to take your call, goodbye".
Sent an email. Nothing in response.

After posting a more critical version of this review I received an email with a new tracking number that did lead to Hermes (if this is the preferred courier of Gap it suggests they're running the business on a shoe string - Hermes are more likely to be cheap than reliable). Hope in future they give a courier option...