Gardening DirectReviews 

24.630
TrustScore 4 uit 5

4,2

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I purchased 4 ready planted hanging baskets. They arrived boxed and in great condition due to superb, secure packaging and careful delivery by the Courier. The plants are healthy and colourful and w... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

The plants arrived well packed. The lavender plants were fine, but I was disappointed that the other purchase didn’t have any of the bright colours shown in the ad. When I expressed this, you were... Toon meer

Beoordeeld met 5 van de 5 sterren

The roses arrived in good time and well packaged. One rose was in excellent condition but the other one had 5 dead short stems that we removed. Having said that the rest of plant looks in good shape.... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

Although the plants were well wrapped and still alive when they arrived, despite the heat, unfortunately the courier didn't handle the box carefully and several plants and soil had fallen out of the... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Tuin

Geschreven door het bedrijf

Gardening Direct are one of the lead Bedding Plant Suppliers in the UK. We also offer a fantastic range of Shrubs, Perennials, Bulbs, Accessories & much more!


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

25K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

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4,2

Alle reviews

(24.630)

3.019 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 2 van de 5 sterren

Delayed during delivery

It appears that the order was despatched on a Thursday which resulted in delivery being delayed until the following Monday by which time the plants were suffering. Although I potted them up immediately on arrival, several of the Phlox and two (out of three) of the gerbera have not survived. It's a shame that you use Yodel - they are notoriously bad and I would not have bought from you had I realised in advance that they are your preferred delivery company

19 juni 2026
Beoordeeld met 4 van de 5 sterren

The plants arrived well packed

The plants arrived well packed. The lavender plants were fine, but I was disappointed that the other purchase didn’t have any of the bright colours shown in the ad. When I expressed this, you were good enough to give me a refund (although I would rather have had the plants).

19 juni 2026
Beoordeeld met 2 van de 5 sterren

Not As It Used To Be

I have been buying plants from Gardening Direct and before that Jersey Plants for many years and have been for the most part very satisfied with what I received. This year the plants seemed to come from “You Garden” and they have not done at all well. I ordered Antirrhinums but when I arrived there were many broken plants and they did not look healthy. They sent replacements and nearly have of these were broken. I also ordered a number of Begonias and have been planting these for years and lifting for winter storage and replanting. This year the begonias have taken ages to grow and many of them have barely grown at all. I am baffled at to what may be different. I did not want replacement Antirrhinums this time but did say how poor the begonias were and if they had any spare going I would have these instead. Unfortunately I have not received anything.
I assume You Garden are now part of Gardening Direct and I am thinking the plants no longer come from Jersay but something seems to have changed
Disappointed!!

11 juni 2026
Beoordeeld met 5 van de 5 sterren

All went smoothly many thanks

All went smoothly many thanks

11 juni 2026
Logo Gardening Direct

Antwoord van Gardening Direct

Hello,

We are delighted to hear that everything went smoothly with your experience. Thank you for taking the time to share your positive feedback; we truly appreciate it.

Kind regards,

Gardening Direct Customer Service

Beoordeeld met 5 van de 5 sterren

Received ok

18 juni 2026
Logo Gardening Direct

Antwoord van Gardening Direct

Hello,

Thank you for your positive feedback; it means a lot to us.

Kind regards,

Gardening Direct Customer Service

Beoordeeld met 5 van de 5 sterren

Good products and good communication…


Good products and good communication regarding delivery.

11 juni 2026
Logo Gardening Direct

Antwoord van Gardening Direct

Hello,

We're so pleased to hear you're happy with our products and the communication regarding your delivery. We appreciate your positive feedback!

Kind regards,

Gardening Direct Customer Service

Beoordeeld met 5 van de 5 sterren

Plants are beautiful

Plants are beautiful. Arrive safely and we'll packaged. Always a reasonable price.

25 mei 2026
Logo Gardening Direct

Antwoord van Gardening Direct

Hello,

We're so pleased your beautiful plants arrived safely and were well-packaged, and that you found our prices reasonable. Thank you for your wonderful feedback!

Kind regards,

Gardening Direct Customer Service

Beoordeeld met 5 van de 5 sterren

It was good

It was good

Healthy plant

18 juni 2026
Logo Gardening Direct

Antwoord van Gardening Direct

Hello,

We're so happy to hear that you received a healthy plant and that you had a good experience with us. We appreciate your positive feedback!

Kind regards,

Gardening Direct Customer Service

Beoordeeld met 5 van de 5 sterren

First class transaction

First class transaction, plants arrived quickly and in good condition

17 juni 2026
Logo Gardening Direct

Antwoord van Gardening Direct

Hello,

We're so pleased your plants arrived quickly and in good condition. We appreciate your positive feedback on your first-class transaction!

Kind regards,

Gardening Direct Customer Service

Beoordeeld met 5 van de 5 sterren

Very healthy looking plants

Very healthy looking plants, great prices and a swift delivery turnaround from ordering.

17 juni 2026
Logo Gardening Direct

Antwoord van Gardening Direct

Hello,

We're so pleased to hear that your plants arrived looking healthy and that you were happy with both the prices and the quick delivery. Thank you for your positive feedback!

Kind regards,

Gardening Direct Customer Service

Beoordeeld met 1 van de 5 sterren

Disappointed

First tree ordered in good time for Father’s Day, arrived 10 days late and dead! Second one, also 10 days late and dead! Customer service staff, less than helpful. Unanswered emails… eventually refunded!

10 juni 2026
Logo Gardening Direct

Antwoord van Gardening Direct

Hello,

We are truly sorry to hear about the significant delays and the condition of the trees you received. We also regret that your experience with our customer service was unhelpful and that your emails went unanswered. We are reviewing our processes to improve.

Kind regards,

Gardening Direct Customer Service

Beoordeeld met 5 van de 5 sterren

Wonderful healthy plants

Wonderful healthy plants. Delivered with care and well packaged.
I will order from this site again.

10 juni 2026
Logo Gardening Direct

Antwoord van Gardening Direct

Hello,

We're so pleased your healthy plants were delivered with care and well packaged. Thank you for your feedback; we look forward to serving you again!

Kind regards,

Gardening Direct Customer Service

Beoordeeld met 2 van de 5 sterren

Very poor quality

We ordered a 50th Wedding anniversary rose to give as a present, but the one that came had no buds, a few dead leaves and very little new growth. We were embarrassed when we gave it to our friends. Very poor quality.

17 juni 2026
Logo Gardening Direct

Antwoord van Gardening Direct

Hello,

We are truly sorry to hear about the condition of the rose you received for such a special occasion. We understand your disappointment and embarrassment, and we sincerely regret that the quality did not meet your expectations or our standards. We are reviewing our quality control processes to prevent this from happening again.

Kind regards,

Gardening Direct Customer Service

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service. Plants had arrived all intact and left in a safe place while I was out. Thank you.

16 juni 2026
Logo Gardening Direct

Antwoord van Gardening Direct

Hello,

We're so pleased to hear about your excellent service experience and that your plants arrived intact and were left in a safe place. Thank you for your positive feedback!

Kind regards,

Gardening Direct Customer Service

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