I was able to speak quickly and directly to a representative regarding my order who knew exactly where my flowers were and when they would be despached for delivery. Unfortunately the plants were i... Toon meer
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Lees wat reviewers zeggen
Poor plants arrived looking rather sorry for themselves as they were fully grown and rather battered. I delayed this review to await recovery. They have all recovered and are looking happy now. Wel... Toon meer
Bedrijf heeft geantwoord
Brilliant service unfortunately one plant was not so healthy and did not survive a week but would still use again and would still recommend as the weather lately has been excessively hot so presume t... Toon meer
Bedrijf heeft geantwoord
turned up squashed into a box that was too small with no space for airflow .... accept that baking in a couriers van is not Gardening Direct's problem .... emailed and received a nonsense AI response... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Gardening Direct are one of the lead Bedding Plant Suppliers in the UK. We also offer a fantastic range of Shrubs, Perennials, Bulbs, Accessories & much more!
Contactgegevens
Verenigd Koninkrijk
- gardeningdirect.co.uk
4,2
Goed
25K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Gardening Direct
Hello,
We're so glad you found us helpful! We appreciate your feedback about the watering; we'll certainly look into that.
Kind regards,
Gardening Direct Customer Service
Quick delivery
Quick delivery. Plants arrived in a good state. Received exactly as advertised.
2 juli 2026
Antwoord van Gardening Direct
Hello,
We are so pleased to hear that your plants arrived quickly and in excellent condition, exactly as you expected. Thank you for your wonderful feedback!
Kind regards,
Gardening Direct Customer Service
My issues were solved very quickly &…
My issues were solved very quickly & they gave me the refund straightaway.
2 juli 2026
Antwoord van Gardening Direct
Hello,
We're glad we could resolve your issues quickly and process your refund efficiently. Thank you for sharing your positive experience with us.
Kind regards,
Gardening Direct Customer Service
Some of the begonias in the packs were…
Some of the begonias in the packs were very small and in a poor state. They have all survived.
1 juli 2026
Antwoord van Gardening Direct
Hello,
We're sorry some of your begonias arrived in poor condition. We appreciate you letting us know and are glad they all survived.
Kind regards,
Gardening Direct Customer Service
Antwoord van Gardening Direct
Hello,
We're so pleased to hear that your plants were well-packaged and delivered thoughtfully! Thank you for taking the time to share your positive experience with us.
Kind regards,
Gardening Direct Customer Service
pleased with service and delivery
1 juli 2026
Antwoord van Gardening Direct
Hello,
We are happy to hear that you were pleased with our service and delivery. Thank you for your positive feedback; we appreciate it.
Kind regards,
Gardening Direct Customer Service
Antwoord van Gardening Direct
Hello,
We're so glad to hear that your plants arrived on time and were well packaged! We appreciate your positive feedback.
Kind regards,
Gardening Direct Customer Service
Flowers arrived fresh and now they are…
Flowers arrived fresh and now they are in full bloom.
1 juli 2026
Antwoord van Gardening Direct
Hello,
We're so pleased your flowers arrived fresh and are now blooming beautifully! We appreciate your positive feedback.
Kind regards,
Gardening Direct Customer Service
Once again delighted with the service…
Once again delighted with the service and product delivered.
1 juli 2026
Antwoord van Gardening Direct
Hello,
We're so pleased you were once again delighted with our service and the product delivered. Thank you for your positive feedback!
Kind regards,
Gardening Direct Customer Service
The plants arrived extremely dried up
The plants arrived extremely dried up. I wasn’t very happy I had to throw a few away as they were practically dead
2 juli 2026
Review zonder uitnodiging
Antwoord van Gardening Direct
Hello,
We are truly sorry to hear that your plants arrived in such a dried-up condition and that some were practically dead. We understand your disappointment and appreciate you bringing this to our attention.
Kind regards,
Gardening Direct Customer Service
Plants arrived in a very bad state
Plants arrived in a very bad state. Not properly packed .garden ready plugs they were not.
Called the company and got very good service from the lady on the phone. She arranged a second delivery at no extra cost but the plants were not much better when they arrived. Be warned
1 juli 2026
Antwoord van Gardening Direct
Hello,
We are truly sorry to hear that your plants arrived in such poor condition, not once but twice. We understand your disappointment and frustration, especially after speaking with our customer service team. We appreciate you bringing this to our attention.
Kind regards,
Gardening Direct Customer Service
Easy ordering on line.
Easy ordering on line.
Plants arrived on time. Good healthy plants , well packaged.
Have ordered several times before and will use them again.
24 juni 2026
Antwoord van Gardening Direct
Hello,
We're so pleased to hear that your online ordering experience was easy and that your plants arrived on time, healthy, and well-packaged. We truly appreciate your continued business!
Kind regards,
Gardening Direct Customer Service
Very disappointed with the double…
Very disappointed with the double geraniums that I purchased. 2plants didn't make the journey, so far the blooms have not been anything like I expected. They have been watered daily.
1 juni 2026
Antwoord van Gardening Direct
Hello,
We are very sorry to hear that two of your double geraniums did not survive the journey and that the blooms have not met your expectations. We understand your disappointment and appreciate you bringing this to our attention.
Kind regards,
Gardening Direct Customer Service
Absolutely amazing service even packed…
Absolutely amazing service even packed really well
1 juli 2026
Antwoord van Gardening Direct
Hello,
We're so pleased to hear you received amazing service and that your order was packed really well! Thank you for your wonderful feedback.
Kind regards,
Gardening Direct Customer Service
The plants were in a poor state when…
The plants were in a poor state when they arrived. I sent a photo to the garden centre. The response was very quick and a full refund was given…but no plants 🙁
1 juli 2026
Antwoord van Gardening Direct
Hello,
We're truly sorry the plants arrived in such poor condition. We appreciate you bringing this to our attention and are reviewing our packaging process to prevent this from happening again.
Kind regards,
Gardening Direct Customer Service
Good plants
Good plants, 3 were damaged couldn't be used. The rest perfect. Good delivery time
1 juli 2026
Antwoord van Gardening Direct
Hello,
We're so glad to hear most of your plants arrived perfectly and our delivery time was good! We are sorry to learn some arrived damaged. We appreciate your feedback.
Kind regards,
Gardening Direct Customer Service
Plug plants were well packaged and…
Plug plants were well packaged and thriving when they arrived.
12 mei 2026
Antwoord van Gardening Direct
Hello,
We're so pleased to hear that your plug plants arrived well-packaged and are thriving! Thank you for sharing your positive experience.
Kind regards,
Gardening Direct Customer Service
Immature tiny plants
Immature tiny plants. Disappointed as these were to be planted autumn 26. They will have to be overwintered in greenhouse to stand any chance. Simply not worth the premium cost from GD. Won't buy again.
30 juni 2026
Antwoord van Gardening Direct
Hello,
We are truly sorry to hear that the plants you received were not up to your expectations and that you are disappointed with their size and condition. We understand your frustration, especially given the premium cost and your planting schedule. Your feedback is very important to us, and we will review our plant quality.
Kind regards,
Gardening Direct Customer Service
Red Baron ornamental…
We received 6 Red Baron ornamental grasses from you recently, to replace a previous order. The quality of the replacements is superb, in marked contrast to those supplied initially. Thank you for making good and restoring our confidence in your products.
26 juni 2026
Antwoord van Gardening Direct
Hello,
We are so pleased to hear that the replacement Red Baron ornamental grasses are of superb quality and that we could restore your confidence in our products. Thank you for your kind words!
Kind regards,
Gardening Direct Customer Service
Antwoord van Gardening Direct
Hello,
We're glad to hear that your order arrived on time. We appreciate you taking the time to share your positive experience with us.
Kind regards,
Gardening Direct Customer Service
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