I ordered a lemon tree and strawberries + strawberry planter as a present with birthday money I had received. The order left the nursery ok but unfortunately inpost never delivered it. I complained to... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I was able to speak quickly and directly to a representative regarding my order who knew exactly where my flowers were and when they would be despached for delivery. Unfortunately the plants were i... Toon meer
Bedrijf heeft geantwoord
turned up squashed into a box that was too small with no space for airflow .... accept that baking in a couriers van is not Gardening Direct's problem .... emailed and received a nonsense AI response... Toon meer
Bedrijf heeft geantwoord
Poor plants arrived looking rather sorry for themselves as they were fully grown and rather battered. I delayed this review to await recovery. They have all recovered and are looking happy now. Wel... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Gardening Direct are one of the lead Bedding Plant Suppliers in the UK. We also offer a fantastic range of Shrubs, Perennials, Bulbs, Accessories & much more!
Contactgegevens
Verenigd Koninkrijk
- gardeningdirect.co.uk
4,2
Goed
25K reviews
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The plants were in a poor state when…
The plants were in a poor state when they arrived. I sent a photo to the garden centre. The response was very quick and a full refund was given…but no plants 🙁
1 juli 2026
Antwoord van Gardening Direct
Hello,
We're truly sorry the plants arrived in such poor condition. We appreciate you bringing this to our attention and are reviewing our packaging process to prevent this from happening again.
Kind regards,
Gardening Direct Customer Service
Good plants
Good plants, 3 were damaged couldn't be used. The rest perfect. Good delivery time
1 juli 2026
Antwoord van Gardening Direct
Hello,
We're so glad to hear most of your plants arrived perfectly and our delivery time was good! We are sorry to learn some arrived damaged. We appreciate your feedback.
Kind regards,
Gardening Direct Customer Service
Plug plants were well packaged and…
Plug plants were well packaged and thriving when they arrived.
12 mei 2026
Antwoord van Gardening Direct
Hello,
We're so pleased to hear that your plug plants arrived well-packaged and are thriving! Thank you for sharing your positive experience.
Kind regards,
Gardening Direct Customer Service
Immature tiny plants
Immature tiny plants. Disappointed as these were to be planted autumn 26. They will have to be overwintered in greenhouse to stand any chance. Simply not worth the premium cost from GD. Won't buy again.
30 juni 2026
Antwoord van Gardening Direct
Hello,
We are truly sorry to hear that the plants you received were not up to your expectations and that you are disappointed with their size and condition. We understand your frustration, especially given the premium cost and your planting schedule. Your feedback is very important to us, and we will review our plant quality.
Kind regards,
Gardening Direct Customer Service
Red Baron ornamental…
We received 6 Red Baron ornamental grasses from you recently, to replace a previous order. The quality of the replacements is superb, in marked contrast to those supplied initially. Thank you for making good and restoring our confidence in your products.
26 juni 2026
Antwoord van Gardening Direct
Hello,
We are so pleased to hear that the replacement Red Baron ornamental grasses are of superb quality and that we could restore your confidence in our products. Thank you for your kind words!
Kind regards,
Gardening Direct Customer Service
Antwoord van Gardening Direct
Hello,
We're glad to hear that your order arrived on time. We appreciate you taking the time to share your positive experience with us.
Kind regards,
Gardening Direct Customer Service
Very good service from customer services
23 juni 2026
Antwoord van Gardening Direct
Hello,
We're so glad to hear that you received very good service from our customer service team. Thank you for your positive feedback!
Kind regards,
Gardening Direct Customer Service
good service
been a customer for a few years now always had good service and the plants are always very good
14 juli 2026
Antwoord van Gardening Direct
Hello,
We're so pleased to hear you've been a loyal customer for years and have consistently received good service and excellent plants. Thank you for your wonderful feedback!
Kind regards,
Gardening Direct Customer Service
Plenty of variety to choose from
The website easy to use and loads of different varieties of plants. They were doing extremely well until this drought. The delivery was quick . I buy regularly from this company, I recommend them.
25 mei 2026
Antwoord van Gardening Direct
Hello,
We're so pleased to hear you find our website easy to use and appreciate the wide variety of plants we offer. It's wonderful that your plants were thriving, and we understand how challenging droughts can be. We truly value your continued support and recommendation!
Kind regards,
Gardening Direct Customer Service
The plants arrived in good condition
The plants arrived in good condition, having been well packaged. The Delivery took a bit longer than expected so the plants were a bit droopy but picked up after a watering and keeping them out of the sun for a couple of days.
30 juni 2026
Antwoord van Gardening Direct
Hello,
We're so glad to hear your plants arrived well-packaged and have recovered nicely after a little care. We appreciate your understanding regarding the slightly extended delivery time and are pleased they are thriving now.
Kind regards,
Gardening Direct Customer Service
all plants in excellent condition
Whenever I have purchased many products from Gardening Direct and have never been disapointed. Very good service.
30 juni 2026
Antwoord van Gardening Direct
Hello,
We are so pleased to hear that you have consistently been happy with your purchases and our very good service. Thank you for your kind feedback!
Kind regards,
Gardening Direct Customer Service
Response times and packaging leave a…
Response times and packaging leave a lot to be desired but issue resolved eventually
23 juni 2026
Antwoord van Gardening Direct
Hello,
We appreciate your feedback regarding our response times and packaging. We are actively working to improve these areas to ensure a better experience for all our customers.
Kind regards,
Gardening Direct Customer Service
Good company and quality plants
Good company selling good quality plants. Delivered quickly and well packaged.
30 juni 2026
Antwoord van Gardening Direct
Hello,
We're so pleased to hear you received good quality plants that were delivered quickly and well-packaged. Thank you for your wonderful feedback!
Kind regards,
Gardening Direct Customer Service
WRONG PLANT
I ordered a Habiscus and received a Thornless Blackberry, which is only identifiable now that the foliage has finally come through. Sorry, but I will not recommend you to friends and colleagues as your company has truly shown itself to be sadly inept.
17 juni 2026
Antwoord van Gardening Direct
Hello,
We are truly sorry to hear about the incorrect plant being delivered and the frustration this has caused, especially after waiting for the foliage to appear. We understand your disappointment and regret that your experience has led to this conclusion. We are reviewing our processes to prevent such errors in the future.
Kind regards,
Gardening Direct Customer Service
Plug plants arrived safe and healthy.
Plug plants arrived safe and healthy.
Now flourishing in my garden.
Thank you
22 juni 2026
Antwoord van Gardening Direct
Hello,
We're so pleased your plug plants arrived safely and are now flourishing in your garden! Thank you for your wonderful feedback.
Kind regards,
Gardening Direct Customer Service
Lemon and Orange trees
Lemon and Orange trees
Both trees turned up boxed nicely and secure. They looked really healthy. Were easy to plant and leaves were perfect.
29 juni 2026
Antwoord van Gardening Direct
Hello,
We are so pleased to hear that your lemon and orange trees arrived in excellent condition, were well-packaged, and easy to plant. We appreciate your kind words!
Kind regards,
Gardening Direct Customer Service
Good quality plants
Good quality plants. Plants well packaged so no damage. “Plant Collections” represent good value for money.
25 juni 2026
Antwoord van Gardening Direct
Hello,
We're so pleased to hear you received good quality, well-packaged plants and found our plant collections to be good value for money. Thank you for your feedback!
Kind regards,
Gardening Direct Customer Service
Antwoord van Gardening Direct
Hello,
We are so happy to hear that your order was well packed and delivered on time. Thank you for your positive feedback.
Kind regards,
Gardening Direct Customer Service
Very disappointed!
I was very disappointed with my plants!
I ordered some Gerberas only two survived,!
I also ordered two packs which were advertised as colourful they were all white !
15 juni 2026
Antwoord van Gardening Direct
Hello,
We're very sorry to hear about your disappointment with the plants, especially that only two Gerberas survived and the colourful packs were all white. We appreciate your feedback and will review our processes to improve plant quality and accuracy.
Kind regards,
Gardening Direct Customer Service
Big selection of plants etc easy to…
Big selection of plants etc easy to order, and plants arrived in good condition and are now growing nicely, just waiting for them flower.
22 juni 2026
Antwoord van Gardening Direct
Hello,
We're so pleased to hear that you found our selection easy to order from and that your plants arrived in good condition. We hope they flower beautifully for you!
Kind regards,
Gardening Direct Customer Service
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