gas-elec Group Reviews 

I have previously had really good experiences with Gas-Elec and found them to be responsive and efficient. I’m not sure what has happened over the last year but service has gone downhill. When I had my gas safety certificate and other checks done for my property, there was radio silence following the appointment. I received no paperwork and had to chase multiple times before receiving the documentation after 2 weeks, with no explanation offered for the extended delay.

Since then, I have tried multiple times to pay the invoice by phoning the accounts team. Each time I am placed on hold for 5 minutes before finally being put through to voicemail. I have left messages via voicemail and email to customer services. Customer services advised that someone would contact me but it has been over two weeks and still no callback.

Despite this, they have still sent me a reminder of my outstanding invoice. If they want payment, they will need to contact me as I have wasted enough time chasing them. Terrible service.

Kevin is always professional and polite. he arrives on time and does an excellent job in no time. highly recommended.

Dennis is an outstanding engineer, extremely knowledgeable, reliable and honest. 5 star service, as always. Thank you.

In regards to your engineer Kevin Crockford.
Fantastic service. Punctual , polite clean and efficient.
No inconvenience whatsoever.

Denis always turns up when promised and gives you some notice with a prior phone call. Very pleasant and reliable too. Thank you

Denis was very pleasant and accommodating. Highly recommended.

Head Office booking worked Well. Electrician who did The job Arrived in good time and did a very good job

Gas-Elec were fast to respond to my query, and showed dedication to resolving my problem. Special mention to Phil Chadwick, whose communication skills stood up among similar companies I have been in contact with.

Gary McGowan came out to service the boiler and complete a Gas Safety certificate. He was punctual, friendly and helpful! I would thoroughly recommend Gas Elec based on my visit from Gary.

Good value, prompt service and friendly engineers who explain their work.

Excellent service

Always punctual, friendly and helpful. Great advice and great service provided. Would highly recommend.

We had a major problem with our electrics. The company sent Paul the electrician. Really a first rate engineer who obviously knew his stuff. Was not a fault that was easy to find. Quick and efficient. Paul was a credit to the company.

Decent guys who were in and done quickly. Tidied up after themselves and made sure the aniamls in my flat weren't too distressed by their noise and tools.

We had some boiler challenges recently and the gas elec guys were superb. Denis in particular has been fantastic. Always on time and provides a full professional service while being really friendly.

Marcus was very professional and caring about the general maintenance not only of the boiler but also the radiators, giving simple advices that work effectively. Definitely recommended.

The gas engineer was brilliant he called on arrival. He showed me what had been done and explained everything. He was very pleasant and knowledgeable. He was well mannered and polite he did a thorough job.

I brought a house and moved in in late november. In September 2023 the Gas-elec group did a 'survey' of the property for the gas and electric saftey. The report was poor, missed photos and this was after them delaying the survey. I would not be writing this but i have been having some work done. And have found out that the bathroom wiring was melted! This should have been picked up in the report and it is a very real fire risk! This company is doing a poor job