GB Mobile Reviews 930

Bought Samsung akg earphones they were fake and wire damaged sent email no response it's not a bargain if item is counterfeit product

I got charger lead Samsung A54 5g today , very good and work very well. Would recommend the company.
I very happy 😊.

earphones never arrived and customer service have been ignoring my multiple emails

Worst company to deal with ordered 2 different items (headphones and charging cable)listed as genuine samsung products both items turn out to be cheap copies

I placed an order for two cables and the wrong ones were sent. Despite sending emails to them several times I have never had a response and have now given up on ever getting one, the right cables or a refund. They say they respond within 48 hrs to complaints but I can confirm they don't respond at all.

Product was faulty. Emailed the company 4 times to enquire about refund or replacement and had no response. do not use this company.

Ordered earphones on 2 March. No sign of them. No replies to emails or web form from company. No way of tracking the order - message from
Royal Mail still says we will be in touch. Clear that order has not been sent. How do I get order sent or refunded? Strongly advise others not to use this company. ‘Free postage’ means ‘no postage’.

Fantastic service, I can recomend 100%

Inconsistent company with non-existent customer service. My first order was fine, I was actually surprised that a pair of headphones costing £6.99 was sent recorded post, it surpassed my expectations. So I ordered another pair on 25th January, they haven't turned up of course, the tracking number is useless, my emails to customer service have received no reply, even when I marked them as a complaint, and there's no contact number to get hold of anyone. I'm glad I haven't bought something expensive.
In summary don't waste your time, money and energy with this lot. In this day and age it's just not good enough. They don't deserve to get rich by providing absolutely nothing.

Easy to deal with,very professional and delivered on time.

Great company and great product

Really good quality part. Bit confusing on tracking info. But will definitely order again.

Good value product. Arrived within timescale.

Gbmobile sold me a Xiaomi charging cable which they fraudulently claimed to be compatible with Xiaomi 12T phone. They refused to send me an RMA to effect a full refund. They continuously fobbed me off with ridiculous requests and idiotic questions. Obviously a ploy to frustrate me. DO NOT BUY ANYTHING FROM THESE FRAUDSTERS. Sara you know who I am talking about!!!!!!

I ordered a phone charger on 4th December 2025 and after e-mailing 4 times chasing delivery with no response I received an e-mail mid January 2026 from Sara asking if I still required the charger or a refund, I replied asking for the latter and to this day I still haven't received it. The customer service from this company is worse than hopeless.

A reliable service. No issues at all!

Easy to order and delivered within a few days.

I still haven’t received my order, which was made and paid for on 24/01/26. The tracking number provided does not show any update and I have yet to receive any response to two emails I’ve sent asking for an update.

Poor service I’ve received on this occasion unfortunately.

Very good service, would highly recommend

Order made 18 December has not been received. Followed up on 6 January with no reply or refund. Do not use this company!