Gearvet - Outboxer, LLC Reviews 292

The jacket I ordered was too big for my husband. Customer service was very helpful getting a smaller size sent to me.
The response time from them was always same day and sometimes within an hour or two!0

I have never been more pleased with an online company. I was initially skeptical about ordering since I’d never heard of them. Ordering however was easy and my items arrived timely and packaged well. My veteran husband loved the items and plans to order more in the future. I am especially pleased with the customer service. I received immediate feedback by email when I questioned the arrival date of my order. I ordered the wrong size for one of my items, and questioned the exchange process. Again, my response from the company was immediate by email offering to exchange my item for a reasonable exchange cost. They even offered the exchange allowing me to keep the item, though it was my mistake. Mia was not only courteous and professional, she took the time to thank my husband for his service as a veteran. I’ve never received that kind of customer service from a retailer online or in person. I highly recommend this company and will be referring them to other veteran friends and family members. These products allow them to proudly wear quality, beautifully designed items that reflect their sacrifice of service to our country.

My husband loves the hoodie. I ordered the wrong size and they went over and above to exchange for the right size! Will definitely recommend this company!

Absolutely love the product I buy my husband hoodies and hats from here all the time

Jacket's insignia was just like the photos...Jacket is an eye catcher!...Be prepared getting many thank you for your service as you model the jacket around town!...

My experience with Gearvet was uitstanding. The service by phone and via email could not be better. The staff was very professional and answered my questions right away. I will tell all my fellow veterans about the good service and the fantastic prices for their fine products. I am looking forward doing business with Gearvet for a very long time.

Love the Marines T-shirt I gave to my husband for Christmas. What a great company! I order the wrong size and they offered to replace it for free.

Very professional company, my husband loves his jacket, unfortunately I was too small, Gearvet handled the situation perfectly. Thank you

I bought the Marine Bomber Jacket and matching hat and my husband absolutely loved it, unfortunately I ordered the wrong size. The customer service of this company it top notch! They are super response and treat their customers as a priority- I absolutely recommend this company and couldn't be happier - thank you so much!

10/10 experience with product and customer service!

First and foremost, I am a proud US Army veteran. I stumbled upon this amazing organization who obviously loves our military. Every branch! Their Hawaiian shirts and baseball jerseys are incredibly patriotic. It is easy to say that the shirts I purchased from them will be worn with pride. GO ARMY!

Ordered two items for Christmas beginning of December did not arrive on time. One item arrived today not even a cotton shirt. Tracking info is a disaster, cheaply made and cheaply printed overseas. Not ordering again from this site!

I had ordered 2 items and as Christmas got closer, I was concerned about arrival. Their customer service team was great at getting back to me with information on my order. I will say the first link they sent me seemed suspicious and I was concerned that I had ordered from a fake site. I responded with my concerns, and they were very quick in response and put me at ease. The order arrived and it was good quality, and sizes were pretty true to size. I will definitely purchase from this company again.

Great communication.
Handled all of my concerns very quickly with an agreeable solution.
Highly satisfied with customer service.
Anticipating the arrival of a beautiful Marine Jacket for my son.

Quality products! Quick and helpful customer service! Will definitely recommend this site for quality merchandise!

I ordered a sweatshirt as a present for a Marine. I was very pleased with the shirt itself. I did order the wrong size. When I contacted customer support, they got back to me quickly and offered to easily exchange it for the size I need. The quality is good and Customer Service is very good.

PLEASE BEWARE!!!
Sure, the website looks legit and appealing. It also states they are in Delaware. I bought my father a zip up sweatshirt, personalized. He's a Vietnam vet.
All seemed well until the tracking number was provided, oddly it was a Chinese shipping company. I immediately contacted Gearvet and inquired as no respectable veteran would want a made in China/ Vietnam product.
Lisa, the customer service rep replied quickly but ignored my question about product of origin. After three emails, and almost a month of waiting for this sweatshirt, she admits they outsource to other countries.
Being that I purposely bought this from what is advertised as a US based company, I wanted a refund. They denied it.
They told me that the shipping was delayed because of the holiday and to be patient.
It wasn't delayed because of the holiday, it was delayed because it was overseas being made in a sweatshop.
I've finally received this piece of junk and it's paper-thin. But get this... the pockets are just images of pockets!!! There's no real usablepockets. They are scanned on lol
The tag says MADE IN VIETNAM!!!!! Could you imagine giving this to a Vietnam Vet?
The quality is garbage. It looks like it was made on Canal Street in NYC.
I'm requesting a full refund that they are denying despite misrepresentations.
Please please please don't buy from them. THEY ARE SCAMS.
THEY ARE NOT IN THE US. THEY LIE AND DEFRAUD.
I am unable to attach images but I have photos of all the correspondence, including the incorrect description provided on their website.
Please stay away. I WISH I HAD

Its easy to order and their product is top knotch. Their prices are excellent for what you get. I have told lots of friends about them

I received a product that I really wanted and it turned out it was too small but being the Super nice people Gearvet is not only did they offer me a better replacement but at a Reduced price ! Not that is very good customer service and gratitude!

My flag case for my dad came broken bad wood quality after waiting almost a month.. cost me almost $200.00