I received the fan and initially tried to assemble it myself, but I thought some parts were missing, which turned out not to be the case. It was later assembled by a professional and appears to be wor... Toon meer
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Lees wat reviewers zeggen
I got 2 of jeepas products. Grinder and a little Smooth operator iron. Very comfortable to use and handy generates adequate heat considering the size of it. Grinder work really well. Grinder is excell... Toon meer
I placed an order for two items on 12 March with next day delivery. Six weeks later, only one item has arrived (23 April), and it was delivered in damaged packaging. Customer service has been extremel... Toon meer
I bought Geepass electric blankets and 5 in 1 blender, it arrived earlier than expected. I had challenges with the 5 in 1 blender, contacted the customer service the assistant was Sreya MS, they were... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Huishoudapparatuur winkel
- Aanrechtwinkel
- Elektrische apparatuur groothandel
- Elektronicabedrijf
- Kookwinkel
- Stofzuigerwinkel
Geschreven door het bedrijf
With over 30 years experience and available 85 countries, GEEPAS has become a household name in the field of Electronics.
Contactgegevens
Verenigd Koninkrijk
- geepas.co.uk
4,0
Goed
3K reviews
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Great Service and Support from Geepas
Great Service and Support from Geepas
I want to thanks Geepas for their service and support when my product had a fault. The team tried their best to resolve the issue for me and happily replaced the product when it was found that it can't be fixed.
25 maart 2026
Review zonder uitnodiging
Antwoord van Geepas UK
Dear Sadha Shivam,
Thank you for your thoughtful feedback. We’re pleased to hear that you had a positive experience with our service and support.
We always strive to resolve issues in the best possible way, and we’re glad our team was able to assist you and arrange a replacement when needed.
Your kind words are greatly appreciated and motivate us to continue delivering reliable support and service.
Thank you for choosing Geepas.
Kind regards,
Customer Support Team
Geepas UK
Item arrived broken, no refund, no response... Terrible experience
Terrible experience. Kettle arrived damaged. Contacted Geepas support 4 times in 2 weeks. No response. I had to go and buy another kettle so double expense, and no word whether l will receive a refund for the faulty item I paid for but cannot use. Avoid buying from Geepas.
9 april 2026
Review zonder uitnodiging
Antwoord van Geepas UK
Dear Louise,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and sincerely apologize for the inconvenience caused.
We would like to inform you that one of our customer support agents has already contacted you via email regarding this matter and waiting for your response.
We kindly request that you respond to that email at your earliest convenience so we can assist you promptly and resolve this matter without further delay. Your satisfaction is our priority, and we’re here to help.
Kind regards,
Customer Support Team
Geepas UK
Antwoord van Geepas UK
Dear Divya,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and sincerely apologize for the delay and inconvenience caused.
We would like to inform you that one of our customer support agents has already contacted you via email regarding this matter and has also processed a full refund from our end last week. Please note that refunds typically take 3–5 working days to be credited back to your original payment method, depending on your bank’s processing times.
We truly regret the experience and appreciate you bringing this to our attention. Your feedback is important to us as we continuously work to improve our service.
Kind regards,
Customer Support Team
Geepas UK
Great service great products great…
Great service great products great delivery service thank you
14 april 2026
Antwoord van Geepas UK
Dear Derek,
Thank you for your excellent feedback. We’re pleased to hear that you were satisfied with our products, service, and delivery experience.
Providing a seamless and reliable experience is very important to us, so it’s great to know we met your expectations. Your support is truly appreciated.
We look forward to serving you again in the future.
Kind regards,
Customer Support Team
Geepas UK
Excellent customer service
Excellent customer service. You have managed my issue in an efficient way. I appreciate the quick replacement of the item. Thank you very much for your outstanding service.
17 april 2026
Review zonder uitnodiging
Antwoord van Geepas UK
Dear Teresa,
Thank you for your wonderful feedback. We’re delighted to hear that you were pleased with our customer service and that your issue was handled efficiently.
It’s great to know that the replacement process met your expectations. Your kind words truly motivate us to continue providing the highest level of service.
We sincerely appreciate your support and thank you for choosing Geepas.
Kind regards,
Customer Support Team
Geepas UK
Satysfied.
A very good experience with this company, and the product is of good quality for this price.
12 april 2026
Antwoord van Geepas UK
Dear Wieslaw,
Thank you for your kind feedback. We’re delighted to hear that you had a positive experience with us and were pleased with the quality of the product.
It’s great to know that you found it to be good value for money. We always strive to provide a smooth and efficient service, and we’re glad that we met your expectations.
Your feedback is truly appreciated and encourages us to continue delivering the best possible service.
Kind regards,
Customer Support Team
Geepas UK
Ordered a fan over a week ago
Ordered a fan over a week ago, still not arrived. Stated it was next day delivery and paid £4 for this. Sent Geepas an email, no update.
18 april 2026
Antwoord van Geepas UK
Dear Hafiz,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and sincerely apologize for the delay and inconvenience caused.
We would like to inform you that one of our customer support agents has already contacted you via email regarding this matter and has provided a refund option, and we are currently awaiting your response.
We truly regret the experience and appreciate you bringing this to our attention. Your feedback is important to us as we continuously work to improve our service.
Kind regards,
Customer Support Team
Geepas UK
Antwoord van Geepas UK
Hi Priya,
Thank you for your wonderful feedback.
We’re delighted to hear that you’re pleased with both our service and the prompt delivery. Your kind words truly mean a lot to us and encourage our team to continue delivering the best possible experience.
If there’s anything we can assist you with in the future, please don’t hesitate to reach out, we’re always happy to help.
Kind regards,
Customer Services
Western International Group (UK)
Product stopped working after a few…
Product stopped working after a few weeks. I had the same problem first time I purchased it, I was given another under warranty.
Not heard back from the company after sending various emails. Loved the product, shame it stopped working and
shame about the customer service.
17 april 2026
Review zonder uitnodiging
Antwoord van Geepas UK
Hi Danish,
Thank you for sharing your feedback. We’re very sorry to hear about your experience. This is not the standard we aim to provide our customers. We sincerely apologize for the inconvenience caused.
Upon reviewing your case, we found that one of our agents has already reached out to you regarding the matter.
We kindly request that you respond to that email at your earliest convenience so we can assist you promptly and resolve this matter without further delay. Your satisfaction is our priority, and we’re here to help.
Kind regards,
Customer Support Team
Geepas UK
Speed delivery
12 april 2026
Antwoord van Geepas UK
Hi Carla,
Thank you for your feedback. We’re pleased to hear that you were happy with the speedy delivery.
We truly appreciate your kind words and are glad we could meet your expectations. Your feedback encourages us to continue providing efficient service.
Kind regards,
Customer Support Team
Geepas UK
Antwoord van Geepas UK
Hi Marie,
Thank you for your feedback. We’re delighted to hear that you are happy with both our products and service.
It’s great to know we could meet your expectations. Feedback like yours motivates us to continue delivering quality products and excellent service.
Kind regards,
Customer Support Team
Geepas UK
Save your money go elsewhere
Product failure within the first 12 months, failure for any response from customer service resulted in product binned.
SAVE YOUR MONEY AND GET A RELAIBLE PRODUCT WITH A RELAIBLE WARRANTY FROM A REPUTABLE COMPANY.
16 april 2026
Review zonder uitnodiging
Antwoord van Geepas UK
Dear James,
We’re really sorry to hear about your experience and completely understand your frustration. We sincerely apologize for the inconvenience caused.
Upon reviewing the matter, we were unable to locate any direct communication from your end regarding this issue. We kindly request you to contact our Customer Services team directly so we can assist you promptly and find a suitable resolution under warranty.
We truly value your feedback and appreciate you bringing this matter to our attention. If you require any further assistance, please feel free to contact us.
Kind regards,
Customer Support Team
Geepas UK
Good warranty
Kettle developed a fault after 6 weeks and Company refused to replace it under the warranty.
Update: They contacted me to offer a full replacement for which I thank them.
14 april 2026
Review zonder uitnodiging
Antwoord van Geepas UK
Dear Paul,
Thank you for sharing your feedback. We’re very sorry to hear about your experience, as this is not the standard we aim to provide.
Please accept our sincere apologies for the inconvenience caused by the issue with your kettle. We completely understand how disappointing this must have been.
One of our support agents has already contacted you via email and provided a prepaid return label along with full instructions to arrange your replacement as quickly as possible. However, we haven’t received a response from you yet.
We are fully ready to proceed with your replacement and resolve this for you without any further delay.
Kind regards,
Customer Support Team
Geepas UK
Antwoord van Geepas UK
Dear Grant,
Thank you for your excellent feedback. We’re delighted to hear that you found our service easy to use and that the ordering and tracking process was smooth and convenient.
We strive to provide a seamless experience for our customers, so it’s rewarding to know we met your expectations.
Your kind words are greatly appreciated and encourage us to continue delivering high standards of service.
Kind regards,
Customer Support Team
Geepas UK
Antwoord van Geepas UK
Dear Jibi,
Thank you for your wonderful feedback. We’re delighted to hear that you had a good experience with us.
We always aim to provide a smooth and efficient service, so it’s great to know that your experience met your expectations.
Your kind words mean a lot to us and motivate us to continue delivering excellent service.
Kind regards,
Customer Support Team
Geepas UK
Bought kettle and toaster from this…
Bought kettle and toaster from this company unfortunately the kettle was faulty. I contacted company and they replied right away and after telling them what was wrong they replaced the item without any problems.
Thankyou for the amazing customer service
19 februari 2026
Review zonder uitnodiging
Antwoord van Geepas UK
Dear Gillian,
Thank you for your wonderful feedback. We’re delighted to hear that you had a positive experience with our customer service and that your issue was resolved quickly.
We always aim to deliver a smooth and efficient experience, so it’s great to know our team was able to assist you promptly while providing clear and supportive communication throughout.
Your kind words mean a lot to us and motivate us to keep providing excellent service.
Kind regards,
Customer Support Team
Geepas UK
Antwoord van Geepas UK
Dear Vikash,
Thank you for sharing your feedback. We’re very sorry to hear about your experience, as this is not the standard we aim to provide.
We sincerely apologise for any confusion regarding the free gift promotion.
We would like to inform you that one of our customer support agents has already contacted you via email regarding this matter and is currently awaiting your response so we can proceed with the appropriate resolution.
We kindly request that you check your email inbox, including your spam or junk folder, for our message. If you are unable to locate it, please feel free to contact us directly at support@geepas.co.uk, and our team will be happy to assist you further.
Kind regards,
Customer Support Team
Geepas UK
Antwoord van Geepas UK
Dear Emmanuel,
Thank you for your feedback. We’re delighted to hear that you are happy with our products.
It’s great to know we could meet your expectations. Feedback like yours motivates us to continue delivering quality products and excellent service.
Kind regards,
Customer Support Team
Geepas UK
Antwoord van Geepas UK
Hi Williams,
Thank you for your feedback. We’re delighted to hear that you are happy with both our products and service.
It’s great to know we could meet your expectations. Feedback like yours motivates us to continue delivering quality products and excellent service.
Kind regards,
Customer Support Team
Geepas UK
Not next day delivery
I ordered it for next day delivery and got it 2 days later. I needed it for the next day. Sure it was still quick but not the next day as advertised
25 maart 2026
Antwoord van Geepas UK
Dear Catherine,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and sincerely apologize for the delay and inconvenience caused.
Please note that we rely on third-party courier partners for deliveries.
We would like to inform you that one of our customer support agents has already contacted you via email regarding this matter and is currently awaiting your response.
We truly regret the experience. We value your feedback and appreciate you bringing this to our attention.
Kind regards,
Customer Support Team
Geepas UK
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