Gemini Accident Repair UK Reviews 

Brilliant!! The work they did on my repair is fantastic. Customer service was second to non, and the delivery guys were polite and friendly. Finally they cleaned my car inside and out. Perfect

We had an accident early in May and our insurance company arranged for Gemini in Bodmin to do the repair. They told us that they needed several parts which should arrive by end of May. After several missed deadlines and us contacting the insurance company, the parts arrived from a different supplier in mid July. The original supplier was saying end of August at this point. The repair was to take five or six days, but there were further delays, first for yet another part and then to get the radar calibration done. The car was eventually returned after two weeks. Throughout this whole period, the company communications were poor, we had to phone them to get updates. Our car is one of the most popular models in the country, so we can't understand why parts take so long to get, or why they are suddenly easier to source once the insurance company gets involved. We were without a car for a month as the MOT had expired. We had to cancel two dates for the test due to their changing dates for the parts and the completion of the work.

HONDA, HONDA CIVIC
Staff are very helpful, very professional.
From the time they collected my car till delivery to my house, they kept me up to date and re assured.
I am very satisfied and happy with the service they provided. Thank you very much.

I was kept fully informed throughout the process and every member of staff I engaged with was friendly, professional and efficient. The repair was completed on time and to a very high standard.

Disgusted. I had some repair done in the Telford branch and they brought my car back with damage to my car radio and won't do anything about it! They cleaned my car but said they aren't liable to the damage.

They also gave my car back with 10 miles of fuel and I live in the countryside. They did meet me in the end at fuel station that I just made with a mile left in the tank but gave me £25 worth which these days gets you nothing.

Staff seemed nice on the phone but that's my only positive.

Chelmsford repair gave great service . Speedy polite and kept me informed all way of progress .
Would use them again

It is so refreshing with today's 'near enough, is good enough' service often found with so many companies, to find one that is absolutely outstanding. I am totally impressed not only with the level of service, but the regular updates, knowledgeable staff, and the total respect and courtesy from the staff. I have absolutely no hesitation in recommending them as highly as I can, and will not hesitate using them again if the need arises. Thank you.

Only giving 1 star because I can’t give zero.

Awful experience with Gemini Accident Repair Centre Glasgow. I was sent to this place by esure. Avoid at all costs.

Terrible attempt at a repair by these guys. No planning when it comes to knowing parts they need. No quality control whatsoever. Door alignment still not correct after being sent back. They left gaps in exterior trim letting water into holes in the bodywork. They had my car over 6 weeks and were still not finished.
Damage to interior accessories. Sanding dust inside the car. Questionable paintwork, chipping already.

If you care about your car don’t take it here, because these guys don’t care at all.

The actual repair which they carried out on my Volvo Ex30 was excellent . The car came back as new.
The service throughout the period of repair was also first class. Jane on the telephone kept in touch regularly and a friendly voice is always welcome in what can be a stressful time.

Ex30

Great service
Friendly helpful staff
Excellent job

This company is fantastic. They repaired extensive damage to my VW tiguan and it was like new when they finished the repair. Communication is first class. The drivers who collected and returned my car were very professional and friendly. I would highly recommend Gemini. Excellent service from start to finish.

Our car was damaged by a lorry knocking the wing mirror off. Gemini (Bodmin) undertook the repair. Excellent service. Car was returned spotless. Waiting for back of mirror to be replaced but not Gemini fault as part out of stock. Going back Friday when it arrives. In mean time put old one back on by our request. Top job guys. Very friendly and helpful.

This was the first time I had used ilfracombe Gemini and I must say from the time they picked my car up the staff were extremely helpful and friendly.
They made an excellent repair on my car and kept me updated each step of the way. They completed the repair within the time frame that they said. Very happy

Excellent service from Gemini Cannock, Tracy kept me informed every step of the way. Car collected and returned on time. Excellent workmanship, first class result.

Well what can I say apart from thank you so very much . Costumer service was second to non from dropping off my car to picking it up they could not be any more helpful . When I turned up everyone was happy and chatty, then they called the courtesy car company to have me collected chatted away till I was collected . Completed within 5 days and returned, where once again greeted by happy chatty members of staff . They done a fantastic job of my car I wouldn’t even know there was ever any damage to the car . Once again thank you to an excellent team at Gemini accident repair Swindon .

It's worth saying from the offset that Gemini ARC run many branches, and this review is specific to the Leeds branch.

I went through Gemini as my insurer appointed them for the repair of my car, a common theme amongst these reviews.

Customer service: the interactions with customer service, both the central team down south and the staff at the Leeds branch were all excellent. Courteous staff who have obviously been trained well in capturing the required information whilst also showing as much compassion as they can. I was updated regularly, given realistic timeframes and a courtesy car was offered and organised.

Damage assessors: I was contacted by a damage assessor the day before my car was collected. He was happy enough with the photos I'd provided and was able to ascertain the work required to complete the job, he ordered the parts as soon as I agreed to it, and I could see from the online tracker they were delivered the morning my car was collected.

Courtesy car delivery: the colleague who dropped off my courtesy car and collected my car was thorough and very transparent about all the details he collected. He agreed for me to take photos for my own records alongside him, he verified all details he was capturing aloud, and the words "sign if you agree" meant he knew exactly what he was doing. (Aside, we had a funny interaction about the courtesy car being a 1L petrol vs my 1.5L diesel, which he then immediately stalled when trying to leave, but that's neither here nor there).

Courtesy car: the courtesy car was a one year old VW Taigo with barely 1,000 miles on the clock. It was clean and functional, and delivered with half a tank of petrol.

Updates: I alluded to it earlier in my review, but updates and logs were kept on the repairer online portal. This gave me an estimated date of completion, and details of any handovers completed on the car and any additional parts ordered. It wasn't comprehensive by any means, but it's really nice to see active progress where you'd otherwise hear silence.

Agreement of drop off: the Leeds team called me a day before expected completion to attempt to arrange a drop off. I made my availability clear and the team documented this and kept me updated when the car wouldn't be available for me within this window, so we agreed to delay delivery a day. Delivery was then confirmed upon completion and payment, and the driver called me ahead of time to give me an ETA.

Drop off: the drop off driver arrived when expected, and invited me to inspect the car thoroughly before completing sign-off. We had a chat about the new condition of the car (which we both complimented due to the quality of the paint and polish) and he signed the courtesy car off quickly before we exchanged keys.

I really need to break this review down into two parts. The time taken to do the job and the quality of the workmanship.
It took four weeks from the date that I called into the workshop to get the damage accessed and the date of pickup for repair. I was updated 4 days later that the repair estimate timescale was a further 14 days which I thought was totally unacceptable.
One week after that message I rang to get an update. I was given numerous excuses about courtesy cars. Technically difficult paintwork on my vehicle and various problems getting the ADAS system checks completed. These where all problems that where well known and should not have presented a problem.
During my dealings I was under the impression that the workshop was unable to cope with the demand for repairs that they were expected to cope with. Vehicles appeared to be coming in from long distances away.
When my car was eventually brought back to me it only took me a few seconds with my dodgy eyesight to find a problem. That took another 24hrs to put right.
The day of my final delivery back to me I had a phone call to say my vehicle would be back in ten to fifteen minutes. That was actually nearly two hours.
During this whole process 120 miles was put on my virtually new vehicle totally unacceptable.
Communication was inaccurate throughout the whole process.
Now for the good part, Gemini have repaired my vehicles several times over the years and I have never had a problem before. All the staff I had face to face dealings with were very pleasant to deal with. Eventually the quality of repair as before appears to be very good, but the whole experience was marred by the timescales involved in the repair and the poor communication.
This I think is a problem from the last few years where the insurance companies insist on their preferred repair companies and they just can’t cope with demand.

Spent 90min on phone trying to get through, to arrange a pick up date...no one answered so had to go out of my way to visit store personally... lady on front desk was clueless and gave nothing but excuses.
Car was picked up and we were told it would definitely be done for the Friday.. Friday came and not even a phone call to say it wasnt ready... eventually picked it up on the Tue. (4days later)
Picked the car up... went to the office and stood there for literally 10min before the same lady on front desk decided her prority was finishing her cigarette outside before serving the customer.... and then had to take it back next day... rear trim hadnt been put back properly and was hanging off, and the lining under the wheel arch wasnt put back very well at all... its still loose now!!
Upon picking it up, the reversing camera had been pulled off. I was told it fell off while being cleaned (total LIE, the car was quite dusty inside on the dash board) so it def hadnt been cleaned... not to mention the fact that if he DID knock it off by accident, which happens, wouldnt it be the courteous thing to put it back rather than leave it?? Oh, and then tell me to hurry up while I was putting it back on right !!!
So... awful customer service, and not very good workmanship either.. and employees who think its ok to brazzenly lie to a customer!!! wouldnt use them again even if it was free.

Avoid this garage while you still can! It may look fine on the outside, but the quality of work is terrible. If I could, I would give it far less than one star.

It took three and a half months—and countless complaints—just to get the car almost fixed. I’m still waiting for a trim piece to be delivered.

This is the kind of place where, no matter how wrong they are, they’ll never admit it. The customer service is awful, and the response from the owner to my written complaint was nothing more than a dismissive rebuke.

I collected the car with numerous scratches—on a bumper that had supposedly been replaced and repaired.

An “independent inspection” was arranged by esure, carried out by someone named Kenny at Hoopers. That turned out to be another disappointment, as he failed to identify any of the scratches. I can’t help but question how thorough that inspection really was.

The car is still not fully fixed, but at this point, I’m just relieved to have it back from this garage.

Avoid at all costs!!!

I have been dealing with Gemini based in Rotherham on behalf of my brother as he was taken ill and needed to return his hire car whilst his was repaired. I have had the pleasure of dealing with Jane, what can I say, what an amazing credit she is to the company. Always kept me up-to-date and went out of her way to ensure everything ran smoothly, always passing on her regards to my brother along the way. Don’t ever lose this lady from your company her customer service is absolutely outstanding 5 ⭐️ service. Thank you so much.