Gemini Accident Repair UK Reviews 

Poor claim process, unsatisfactory repair work and rude staff, not recommended at all

After a recent non-fault accident, the insurers directed to Gemini Accident Repair for a rear quarter repair. The entire experience was flawless. Communication was excellent, from the initial call and photo-gathering to the seamless collection and delivery of the car. The repair quality is outstanding, and they even returned the car spotless inside and out—a huge bonus as it was quite grubby beforehand! Highly recommended.

I recently had my Citroën C1 repaired at Gemini Accident Repair Centre in Telford after some rear-end damage. I’m very impressed with their service.

From the start, the staff were professional and responsive. They arranged a courtesy car for me, which made the process much easier. During the repair, they identified the source of a persistent water leak in my boot — something I’d been struggling to trace myself. They resealed the tailgate correctly and replaced the boot liner, which shows they pay attention to detail and take responsibility for damage caused by water ingress.

I appreciated how thorough they were: they explained what had caused the leak (the rear window heater wiring grommet) and how they fixed it.

Overall, I found Gemini Accident Repair Centre professional, transparent, and trustworthy. My car now feels fully repaired, and I feel confident in their work. Highly recommended for anyone needing accident repairs or tricky water leak issues.

Very pleased with the service received from Gemini ARC Luton. Thank you, and a big 'job-well-done' shout-out to both Nicole & James for keeping me informed by phone throughout each and every step of the repair process, and to Colin for the professional and courteous manner in which he dealt with the collection and delivery process.

I felt both valued as a customer and respected as an individual unfortunate enough to have been involved in an RTC on Xmas Eve, of all times.

In the nicest possible way, I hope not to have to come back to Gemini... but if I do, it will be with a sense of confidence and comfort that I and my car will be in the best possible of hands.

My car was with Gemini for

Gemini Accident Repair Centre, Chesterfield was nominated to repair our trusty VW Golf following a minor accident. From the outset, communication was excellent with very good management of expectations and clear information regarding time-line etc. There was some delay before the repairs could be carried out but with the Christmas and New Yesr holidays in between and the car being quite safe to drive, this was not in any way a problem.

All the staff we dealt with at Gemini were polite and seemed keen to oblige. Our car was collected from our home when a smart and spotless courtesy car was delivered by a friendly driver who took the time to explain the basics of the main controls.
In the end a new front bumper was fitted and the following afternoon the car returned in very clean condition. We couldn’t fault the repair or the colour match.

In an age where really good customer service is rare, it was a breath of fresh air to deal with a company who really appears to value its customers.

Absolutely disgusting service , I would not recommend having car repaired by them at all , was threatened by manager. Just disgusting

Gemini in ILFRACOMBE have just dropped back our beloved FIESTA .What a fantastic service from the first phone call everything ran like a well oiled machine we were kept informed by the office every step of the way perfect finish INVISABLE MENDING would sum it up and the unexpected bonus of a car clean inside and out to be honest I we did not think company’s like GEMINI existed any more and I speak of 55years of dealing with garages in three different countries thank you GEMINI TOM AND GERARDINE O BRIEN

This took forever. After the car was collected, we waited 11/2 weeks for an initial assessment. Then a further 2 weeks for the parts to come in (a boot door and new exhaust). The car then had to be returned because the (flagged up) exhaust fault had not been fixed. Another 5 days without the car. On the first drive out we noticed the steering felt 'lumpy' only to discover the tyres needed replacing- not the fault of Gemini but shocking that this was not flagged up at the garage or by the driver who drove the car 40 miles back to us. One positive was the friendly customer service but she did tell me that the app was useless and to not bother with it.

The accident repairs carried out by the Worcester branch were excellent.We were kept informed of progress ,the receptionist was helpful and polite and the car had been valeted before it was returned

The service was fantastic and the quality of workmanship excellent.

Pretty poor customer comms from hewd office. Very unhelpful person on the phone after being on hold for 30mins. Despite having a repair reference number, CSA wouldn't look it up or explain why the repair dropped off their system. Got the impression they just wanted me off the phone. "Computer says NO type of service" our local branch was great though. Nice service from 34 West Telferton Industrial Estate branch hence the rating.

Gemini repaired damage to my car following an accident, communications were great, they explained what would be repaired and timescales for repair and kept me updated throughout. It was ready on the date they said it would be ready for and on collection you couldn't tell the car had been damaged, they even washed the car for me, all staff were very friendly and professional

Gemini Accident Repair Centre Telford were absolutely brilliant! From initial contact, through updates on how the work was doing, to liaising with us to have our car ready to collect at the agreed place. We can't praise them highly enough. We have a written guarantee for the work which was excellent and they were the one experience in the whole 'no-fault' claim situation that gave us any confidence. Thank you to you and all the team. This is belated by a few weeks as I thought I had done it!

My van was taken to Gemini repair Leicester on the day of the accident, May 13th 2025 ........ not seen it since.
Loads of calls and texts saying they will let me know when its done ....... still not done !!
For 4 months they kept saying they were awaiting a seat belt tensioner !!!
Then they were waiting for software for the jig ( whatever that means)
Then it was going on the jig.
Now, they are awaiting another part they didn't realise they needed for the repair !!
Basically, utterly ridiculous!!!
How can a repair take almost half a year ?
Answers on a post card !!
DO NOT USE GEMINI REPAIR CENTRE !
Ignore that at your peril.
Im convinced they dont know what they are doing.

Absolute back-street garage standard of repair. This was a non-fault claim where someone hit my parked car, and Esure directed me to this garage — unfortunately, I had no choice. Gemini ARC Leeds.

Communication was terrible throughout. They never answer calls, and updates were minimal. The quality of the repair is shocking:
• Bubbling paint left on the panels
• Side skirt not even touched with damage clearly visible
• Headlamp still grazed and not replaced
• Bonnet damage not repaired, left horribly misaligned
• Front grill left hanging off
• Parking sensors now intermittent
• The original bumper, which was heavily damaged, has been poorly repaired instead of replaced

Initially, they told me the repair wouldn’t happen until November 2025, but suddenly, after just over a week, the car was “done” and dropped off — clearly rushed and unfinished.

I’m now working with my insurance to try to get this mess sorted properly. Avoid this garage at all costs.

I couldn't have asked for a better service. Everyone I spoke to were so helpful and lovely.
From the office staff, to the people that collected my car and dropped the hire car off... FANTASTIC.
Even though the car was a write off, it was lovely having people that understand.
Thank you all so much :)

An excellent repair service. Car delivered and returned to me as agreed. Returned to me after being thoroughly washed and cleaned inside and out. Delay due to a larger repair than was first thought so extra part had to be ordered but was kept fully informed at all times of the repair progress. Everyone in the company was polite and couteous. Thorougly recommend this copany

This is the 2nd time we have used Gemini (Luton) at the instruction of our insurers and on both occasions the repairs have gone smoothly. The cars were picked up & returned at the prearranged times.
Nicole & Mark kept us informed every step of the way.
Brilliant customer care/service and Brilliant workmanship on the repairs.

No update and delayed completion (once again and again and again......). Delayed 3 times already but without any information/update from the company -no email, no phone calls.
When making phone calls for asking, staff could not say anything to me but asking me to wait, wait and wait......
I made a phone call today and the staff was rude to dismiss my call suddenly......how irresponsible this company is.
Branch-Nottingham