Generalpants Reviews 

Placed an online order with them however the order got sent and delivered to entirely different location. Rang Australia post to find out where my order was, who then told me it was an error on the sender's part where the wrong address has been attached or that I had been given the wrong tracking. I tried general pants absolutely shocking customer service which is just an ai generated response - took days for an actual person to get back to me who then said that they opened an investigation with Australia post and it will take 5-10 working days to hear back about that status of my parcel. I did also try ringing one of their stores to see if they had any better way of resolving the issue - they were super helpful and sent an email on my behalf but nothing came of that interaction unfortunately. Just wild that this bad of customer service can exist in 2026. I genuinely wouldn't bother ordering online at all as this is the worst experience I've ever had with a missing parcel from an online order.

I have been waiting for my order to be shipped. I have reached out to customer service but keep getting the same generic automated response. I’ve been trying for weeks to log in to my account but the website keeps crashing. Wildly disappointing all round. Won’t be ordering from them again!!

I bought a couple of pairs of jeans, and they were sent separately. I’d been waiting for these jeans to arrive because I had planned to wear them on my holiday. One pair finally arrived, and guess what? The security tag was still attached.

I contacted customer service to complain, and they replied telling me to either send the jeans back or go to the store to have the tag removed. Why should I have to waste my time and money sending the parcel back or going to the store when this wasn’t my fault?

Really disappointing experience, especially when I was looking forward to wearing these jeans on my holiday.

Unfortunately, 0/5 is not an option. I purchased a pair of shoes that were delivered on 25/06, however it was the incorrect pair. It took 9 business days to have the return approved (for a faulty pair of shoes!). The shoes arrived back in the warehouse 10 buisness days ago and I still don't have a refund. Would NEVER buy from them again.

Absolutely appalling customer service.

I have been trying to get an issue with my order resolved since 14 July, and the whole process has been an absolute waste of my time. I respond to their emails straight away, yet I am left waiting over a week for a response each time.

I have already provided everything requested, including photos and the relevant details, only to wait again and then be asked to send information and photos I had already supplied. It feels as though the previous correspondence isn’t even being properly read before they respond.

I am extremely busy and should not have to spend this much time repeatedly chasing a company and resending information because they haven’t reviewed what I’ve already provided. Their website says they aim to respond to queries within 48 hours, but my experience has been nowhere near that.

After weeks of unnecessary back and forth, I feel completely ignored. Extremely frustrating, incredibly poor communication, and by far one of the worst customer service experiences I’ve had.

I would not recommend dealing with their online customer service based on my experience

Didn’t get a confirmation or anything after purchase. After 2 weeks of waiting I then had to follow up for my product which apparently they were still “locating” but managed to ship it that night after I followed up…

AVOID AT ALL COSTS. I’m still waiting for a refund for 2x orders I returned on the 25th May. Almost impossible to get a response from customer service despite multiple emails, website messages and phone calls.

Would give 0 stars, purchased a pair of jeans on the 26th of May, a week had gone past without any updates so I followed up again with no reply. It took 22 days from making the purchase that I got a response from Fatima saying “unfortunately we have had to cancel your order as it has sold out”. I checked the website after this and saw the same jeans were still showing as available on their website. As I wanted to avoid waiting 22 days for another failed order I picked a different pair, this pair was received after 5 days with the security tag still attached on the back. I’ve now written again to customer support 4 days ago to highlight this with no response. Avoid at all costs

Bought some jeans 8 days ago. They still haven’t been shipped. I reached out to customer service on email and chat and have been ignored. I will never order from this company again. Extremely slow and absolutely no way get help. Don’t bother

DO NOT PURCHASE! Absolutely horrible; it took ages to get hold of customer service. Ordered on the 26th of May, and it's now the 16th of June, and it hasn't even been packed!! 3 weeks! I paid $18 for shipping, which is insane! They just lied in the email and said it's been shipped, but when I clicked on the tracking, it hasn't even been packed. Desperately just trying to get a refund at this point; I don't even think I'll get my order. I'd give 0 stars if I could.

Ordered some jeans over 3 weeks ago and heard nothing about my order. It took multiple emails to finally get a response to say that my order had been ‘cancelled’ and they would not be able to send it.

I made a purchase on the 1st of June over ten days ago online including the cost of express delivery and from that moment I have not received a single update I've tried multiple times to contact and have only received an automated response I have seen that the purchase a Saskia winter jacket has decreased in price by forty dollars as my email has been spammed by the General Pants promotional adverts but no response of a human kind at all they've taken the payment the cost of express delivery and have completely ignored the duty of sending my purchase
Hello General pants can I just get a refund before winter ends so I can buy my daughter a warm coat for school
if it was an option id rate no stars

this company is so embarrassing. they should be ashamed how horrible their customer service is
i ordered on the 24th of may, 2 tops. only received one and have been absolutely ghosted about the other, their “customer service” haven’t replied to 2 emails and lie that they’re connecting you to someone in their live chat option.
genuine scam of a company

I would rate a 0 if I could. I ordered the “KENNY BOMBER CHOCOLATE XS” 3 weeks ago. I received the receipt through my emails as I purchased it in store and it was meant to be delivered to my door. But that is the only form of communication I’ve received!! I’ve called the Tea Tree Plaza store twice! Got told to call back after another week the first time and the second I got told they couldn’t help. Already frustrated I emailed the customer service email over a week ago. I’ve now sent 3-4 emails with NO REPLY!! I’m beyond frustrated and honestly disappointed. First and only time I will be making a purchase here!!!

I placed an order on the 26th of May and received my order in seperate parcels. I ordered about 6 items. One item I ordered was the Jen Oversized Patch Pocket which was never packed in any of the seperate parcels I received. I reached out to customer service and didn’t receive a response right away. When I finally received a response they were not helpful at all. When I reached out again for rectification or a refund of the item that was not recieved I never got a response. I still have received any feedback from customer service nor a refund. Literally ghosted. I would avoid ordering online at all costs from this store !!

Ordered May 6th, still not shipped after almost 3 weeks.

I ordered the Super Low Wide Richie jeans on May 6th and, as of today, have still not received a shipping confirmation. I paid $17.99 for shipping, which the website advertises as 5 days. I was told on May 11th my order would ship "within the day," then told on May 13th it had already shipped — both of which turned out to be false. Customer service representatives stopped responding to my emails, and the website has been inaccessible for weeks, meaning I cannot even view my own order. I have sent numerous emails and DMs on Instagram with little to no resolution. I would not recommend ordering online from this company.

Missing item on order. No packing slip in parcel. Looking at the other reviews mentioning being ghosted by customer service, I am not looking forward to trying to resolve this.

Sent out my order that they got wrong. Missing an item, another item that is labelled with the wrong size.
Worst bit? They're ghosting me. Messaged on every platform, no emails or messaged back. Called their online number 10+ times, no one answered and I haven't received any calls back. Shop elsewhere, its not worth the heachade trying to deal with this company.

For an Australian-based online store, I’d say the service has been very poor. It’s been two full weeks and I still haven’t received a clear answer on where my small order is. Communication is extremely slow, and when I chase updates, I either get no response or no proper answer at all. Being a national company with an online store, tracking inventory shouldn’t take this long. Very disappointing customer service and delivery experience.

Used to be better. Now slightly difficult to buy and return if needed (like size wrong etc)