The estimate received was competitive compared to the renewal price I was quoted by me existing car insurance company. I was able to add additional optional extras and still save money. The main dow... Toon meer
Bedrijf heeft geantwoord
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The complaints department kept my complaint waiting in a queue( which is fine), but on the complaint resolution letter, they never took into consideration when I rang them and added more concerns to t... Toon meer
Bedrijf heeft geantwoord
Got to be honest I’ve never heard of them. But they are very good on price and I found the site easy to navigate my way thru so all in all I thank you Geoffrey Insurance I’m very happy.
Bedrijf heeft geantwoord
Best insurance company, gave me a cheap quote and customer service is 10/10 they always answer any queries and always have a quick response team. Don’t think I’d look anywhere else to be honest.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Geoffrey Insurance Services (formerly Chaucer Direct) is an online motor insurance company, dedicated to providing car and pet insurance at competitive prices. We aim to provide drivers with the lowest insurance prices and the best service in the business.
Geschreven door het bedrijf
Contactgegevens
Fusion House, Katharine Way, Bretton, PE3 8BG, Peterborough, Verenigd Koninkrijk
- social@geoffreyinsurance-bisl.co.uk
- geoffreyinsurance.com
4,2
Goed
18K reviews
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Worst customer experience I have ever had - enough to bring me to tears
DO NOT USE. Honestly I have never had a more frustrating, infuriating and all round stressful experience dealing with a company. There are layers of "company" - you never actually get to speak to Geoffrey Insurance (who are a broker not an insurance company). I had a small incident and so far have spent around 4 hours on the phone trying to report it and get an update. I have had no correspondence from them at all. The claims area on the website is down. You get caught in a constant stream of transferring to other teams (none of which are actually Geoffrey) and IVR phone systems. Honestly the sooner I can insure with someone else the better. Every call has me tearing my hair out and wanting to cry.
31 oktober 2025
Review zonder uitnodiging
Antwoord van Geoffrey Insurance
Hi Nicola,
Thank you for taking the time to share your experience, and I'm truly sorry to hear how frustrating and stressful it's been for you. I completely understand how upsetting it must be to feel caught in a cycle of transfers and lack of communication, especially when trying to resolve a claim.
Please be assured that I’ve escalated your concerns to our Customer Relations team. They will investigate the matter thoroughly and be in touch with you directly to help resolve this.
We appreciate your patience and sincerely apologise for the inconvenience caused.
Leanne
So simple to do and staff are very…
So simple to do and staff are very helpful and knowledgeable
25 oktober 2025
Antwoord van Geoffrey Insurance
Hi Daryl,
Thank you for your 5 star review and feedback. I'm pleased to hear that the process was simple and that our team was able to support you with helpful and knowledgeable service.
Leanne
Antwoord van Geoffrey Insurance
Hi James,
Thank you for your 5 star review and feedback! I'm really glad to hear you found the service helpful.
Leanne
Not even a one star!!
Not even a one star!!!
I got emails about a bounced direct debit, not even a second attempt!
However, tried to pay online.. “technical problems” tried again.. the same!!!
Tried to call .. “we are experiencing high calls” the phone went dead .!!!
This happened multiple times. I even have my bank to back me up in this as when tried to pay online I had to use my app for approval.
Now I owe 1700??!!! When I tried to pay online on their own email link! Sooo pissed off! Absolute joke! Do not use!
Read all of the reviews about “technical “ problems and “high calls “
BULLSHIT! Absolutele scam of a company
22 oktober 2025
Review zonder uitnodiging
Antwoord van Geoffrey Insurance
Hi Sabrina,
I'm sorry to hear about the issues you have been experiencing when trying to make a missed payment with ourselves. Please can you email your policy details over to social@geoffreyinsurance-bisl.co.uk so we can try and assist you further with this.
Kirsty
Geoffrey ins are Deviants!!
Geoffrey ins are quite fair price a little bit more than some companies but I thought I was getting a good Premium until I had to change my address,and charged me £90 or tried to until i complained had to go through some strive though that really put me off so watch this company, out to fleece you and no need as it is disproportionate to what they have to do in terms of Labour, it’s hardly labour intensive taping or computer and changing a address..
SCANDALOUS I certainly won’t be used again. I recommend them to any of my colleagues or associates friends, et cetera.
6 augustus 2025
Review zonder uitnodiging
Antwoord van Geoffrey Insurance
Hi Edy,
I'm sorry to hear you were unhappy with the cost to amend your address with ourselves. If you would like to discuss this further with us, please email your policy details over to social@geoffreyinsurance-bisl.co.uk and we can be in touch.
Kirsty
simple cheap honest....however one does…
simple cheap honest....however one does not know how good an insurance policy is until one comes to claim.
29 april 2025
Antwoord van Geoffrey Insurance
Hi Alexander,
Thank you for a fab and honest review!
Glad that you are happy with your price.
Vicky
Liked your web site,well laid out and…
Liked your web site,well laid out and easy to follow.i feel that your company is very friendly towards your customers
14 oktober 2025
Antwoord van Geoffrey Insurance
Hi Nicholsa,
Thank you for taking the time to leave us your review!
I am pleased to hear that you are happy with the speed of set up and your price.
Vicky
The team provided excellent support.
17 oktober 2025
Antwoord van Geoffrey Insurance
Hi Hassan,
Thank you for your 5 star review and feedback. We're glad to hear the team provided excellent support.
Leanne
Well customer service is worst ever
Well customer service is worst ever , after being a customer and renewal of my policy I found on a Sunday that have no insurance. Even though I had confirmation emails to confirm . The representative disregard this and said I would have to pay for their error. Her tone was totally unacceptable. Please avoid this company as really unprofessional and their customer run by the streets I think
25 oktober 2025
Review zonder uitnodiging
Antwoord van Geoffrey Insurance
Hi Clare,
Thank you for sharing your experience, and we're sorry to hear about the frustration you've faced. We'd like to look into this further and help resolve the issue. Please email your policy details to social@geoffreyinsurance-bisl.co.uk so we can get in touch and assist you.
Leanne
Easy process
Easy process. Good value. Nice to talk to a real person. also to receive paper documents. The person I spoke to was professional and easy to talk to very. patient
24 oktober 2025
Antwoord van Geoffrey Insurance
Hi John,
Thank you for the 5 star review and feedback. We're pleased you found the process easy and appreciated speaking with someone helpful and patient.
Leanne
Had a great time on the phone
Had a great time on the phone, sorry forgot the fellas name, but yeah walked me thru it all, wish I would have known about you ages ago, not sure if this makes any change, but I have 6years no claims, instead of 5.
15 oktober 2025
Antwoord van Geoffrey Insurance
Hi Steve,
It's great to hear our customer services team were able to assist you!
Kirsty
I've just bought an electric car…
I have bought an electric car which unfortunately the underwriters didn't provide cover for. Geoffrey cancelled my cover then reimbursed the money for the cover remaining on my insurance.
Thank you.
23 oktober 2025
Review zonder uitnodiging
Antwoord van Geoffrey Insurance
Hi Sarah,
Thank you for sharing your feedback. We’re really sorry to hear about your experience when trying to transfer your policy to your new electric vehicle. We completely understand your frustration — especially given the growing shift towards electric cars.
At the moment, our underwriting criteria mean that we’re unable to cover certain vehicle types, including some electric models, and we appreciate that this can be disappointing. The cancellation charge reflects the administrative costs associated with ending a policy early, but we understand it can feel unfair in situations like this.
Please send your policy details to me at social@geoffreyinsurance-bisl.co.uk so that I can look into this further for you.
Vicky
A really great and helpful car…
A really great and helpful car insurance provider. You don’t realise until you have an accident how much you need a good insurance company to help you manage everything. Geoffrey Insurance were fantastic from start to finish. Helpful, informative and made sure that everything went smoothly. Cannot praise them enough. All for one of the best prices out there. Thank you.
5 september 2025
Review zonder uitnodiging
Antwoord van Geoffrey Insurance
Hi Zoe,
Thank you so much for your wonderful feedback! We’re really pleased to hear that our team were able to support you through your claim and make the process as smooth as possible. It’s great to know you felt well looked after and that we could provide both great service and value.
Vicky
Antwoord van Geoffrey Insurance
HI Gareth,
It's fantastic to hear you found the website straightforward and very easy to use!
Kirsty
Straight forward and reasonable price .
21 oktober 2025
Antwoord van Geoffrey Insurance
Hi JP,
Thank you for taking the time to leave us your five-star review!
Vicky
Antwoord van Geoffrey Insurance
Hi Ross,
I'm pleased to hear you would highly recommend us to others!
Kirsty
Quick cover for my truck good price and…
Quick cover for my truck good price and all sorted in 15 mins
22 september 2025
Antwoord van Geoffrey Insurance
Hi W J,
Thank you for your five-star review!
Glad that you found us easy and quick to set up.
Vicky
It was easy to arrange car insurance…
It was easy to arrange car insurance BUT very difficult to cancell renewel I se4nt emails stating I did not want to renew ( too expensive ) but NOBODY did anything - after a long phone call the lady was helpful but the process was difficult
would I insure again - not sure
I have just had my credit card declined !!! so thank you Geoffrey Car Insurance !! PAY ME BACK AS SOON AS POSSIBLE
20 oktober 2025
Review zonder uitnodiging
Antwoord van Geoffrey Insurance
Hi Roger,
Thank you for your message, and please accept our sincerest apologies for the difficulties you've experienced.
While we're pleased to hear arranging your car insurance was straightforward, we're truly sorry to learn that cancelling your renewal proved to be anything but. You rightly expected your request not to renew — which you clearly communicated via email — to be handled promptly and efficiently, and we apologise that this did not happen.
Please email your policy details to me at social@geoffreyinsurance-bisl.co.uk and I will chase your refund for you.
Vicky
Antwoord van Geoffrey Insurance
Hey Pete,
Thank you for your review. It's great to hear you found it quick and easy.
Rachel
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