Geoffrey Insurance Reviews 

Very good service and help full I am soo happy I recumed my friend

Easy process after previous policy kept showing in my manage my account. Quick phone call and all was well. Well done 👏

Update:
10/3/26: Despite the below response, I still have had zero contact from Geoffrey Insurance. Further evidence of what a shocking service they provide and how despite two children being injured and having suffered severe distress since the accident, over one year later, this has not been settled.

My experience with Geoffrey Insurance has been extremely distressing. What should have been a straightforward process has turned into nine months of stress, poor communication and little support, with two of three personal injury claims remaining unsettled

The experience has related in my having to raise two formal complaints. One response didn’t address the issues, and the second is due by 8 December but I have little confidence based on their handling so far.

The only substantive reply I received stated I owed money because, despite writing off my car, they did not cancel my policy. Geoffrey wrote:

> “We’re unable to cancel your policy following a claim without your authorisation… As we received no contact from you requesting for the policy to be cancelled, the monthly instalments were deducted as normal.”
Expecting a customer to cancel a policy on a vehicle the insurer has declared a total loss is unreasonable and shows poor processes.

Our family has had no meaningful support. One child now needs EMDR therapy after nine months of nightmares, flashbacks and severely disrupted sleep. Both children have required private counselling, and only one of three personal injury claims has been settled.

Communication has been inconsistent or absent throughout. I expected care, clarity and professionalism from an insurer. Sadly, that has not been our experience. I would advise others to consider this carefully before choosing Geoffrey Insurance.

After receiving my renewal quote and doing a few online comparisons I decided to accept the offer.

I officially accepted the offer and received an email stating as such and that payment would be taken on December 3rd. I contacted Geoffrey insurance via the online assistant who eventually put me through to an online assistant. I said I wanted to pay for my renewal today rather than wait until December. I was told I couldn't do it online but had to contact Geoffrey directly which I did. After going through the usual automated questions I was eventually put through to a representative only to be told I couldn't pay for my renewal in advance. How ridiculous, I want to pay it to get it out of the way but I can't. I originally paid in advance when I initially went with Geoffrey insurance last year but now they won't let me. I've never dealt with an insurance company before that wouldn't let me pay in advance for the renewal especially as it's only a fortnight away, pathetic.

Thanks for adjusting my NCD after a drawn out resolution for an incident last year.
Took a couple of calls before I got the right person. 1st operative said it couldn't be adjusted. So tried again. Got a different operative.....sorted !

Hassle-free insurance, very competitive prices and convenient website

Ease of buying insurance,helped through quote quite easily

Fast and easy to get insurance

Easy to get car insurance

I spoke to Nadia today in the finance department, she was super helpful and explained everything in detail, even asked if she could help with anything else, fantastic customer service!

Nice easy process,of buying car insurance.

Your team. Were efficient and polite everything they did was as they said it would be my quote was cheaper than my last and I am very pleased all round

Wanted to renew my car insurance. Was not allowed to do it online, I had to phone up. On hold for over 30mins then cut off. Tried again, cut off again. Clearly they don't want my custom. Other insurers are more expensive but I guess you get what you pay for.

Excellent service very professional an efficient

The insurance quote you gave me good value for money

After multiple calls to various insurance companies these beat the hands down hope ut all goes well

Easy to deal with and a good price

Very easy via money supermarket. Best price for the coverage I wanted.