The estimate received was competitive compared to the renewal price I was quoted by me existing car insurance company. I was able to add additional optional extras and still save money. The main dow... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The complaints department kept my complaint waiting in a queue( which is fine), but on the complaint resolution letter, they never took into consideration when I rang them and added more concerns to t... Toon meer
Bedrijf heeft geantwoord
Got to be honest I’ve never heard of them. But they are very good on price and I found the site easy to navigate my way thru so all in all I thank you Geoffrey Insurance I’m very happy.
Bedrijf heeft geantwoord
Best insurance company, gave me a cheap quote and customer service is 10/10 they always answer any queries and always have a quick response team. Don’t think I’d look anywhere else to be honest.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Geoffrey Insurance Services (formerly Chaucer Direct) is an online motor insurance company, dedicated to providing car and pet insurance at competitive prices. We aim to provide drivers with the lowest insurance prices and the best service in the business.
Geschreven door het bedrijf
Contactgegevens
Fusion House, Katharine Way, Bretton, PE3 8BG, Peterborough, Verenigd Koninkrijk
- social@geoffreyinsurance-bisl.co.uk
- geoffreyinsurance.com
4,2
Goed
18K reviews
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Geoffrey care about customer feedback
Following a very unpleasant experience with various call handlers I received a call from the service recovery team. Spoke with a very knowledgeable lady, Leanne, who listened and actually made me feel that customer experience is really important to them. Cannot fault the way she handled my complaint . Thank you
12 december 2025
Review zonder uitnodiging
Antwoord van Geoffrey Insurance
Hi Claire,
Thanks for taking the time to speak to me today! I'm really pleased I was able to resolve this for you. If there is anything else you need help with please let me know.
Leanne
Great Qulity Great service thank you everything
Great Qulity Great service and thanks for letting me
12 december 2025
Antwoord van Geoffrey Insurance
Hi,
Thank you for your 5 star review and feedback. It's great to hear you were happy with the quality and service.
Leanne
Cancelled my auto renew a month before…
Cancelled my auto renew a month before it ran out via the app. Get an email day before auto renew saying they'll auto renew the insurance at a significantly higher price. Tried cancelling policy on app and ability to do so was not there or very well hidden. Sent email day before renewal to cancel. Called them the day of the renewal to cancel as they had taken £975 from my account, even though it was supposed to be taken 4days later. Asked to cancel and get refund immediately. They said they would cancel and refund me in 5-7 days. I asked for written confirmation via email or SMS that i will get full refund, operator put me on hold for few minutes and said they cannot send me any form of confirmation I would he getting my money back, it was not company policy. 10 minutes later I get a SMS saying my policy is renewed for the year. Absolutely shocking! I had to call back to clarify that I had spent 45mins on the phone less than 1hr ago cancelling my policy. Operator confirmed policy was cancelled and a mix up occurred in the message via email to me. It wasn't via email but via text. I am still waiting for the confirmation they promised to send me via email that the policynis cancelled. 7 days have passed and nothing and no refund to my bank account. I'll be taking this matter to the Ombudsman.
Terrible service and incompetence!
4 december 2025
Review zonder uitnodiging
Antwoord van Geoffrey Insurance
**UPDATE 12/12/25**
Thank you for taking the time to speak with me today. I’m glad we were able to resolve everything this morning. As discussed, I’ve sent your email, and it should be with you shortly. If there’s anything else I can help with, please don’t hesitate to get in touch.
Leanne
Hi Henry,
Thank you for sharing this in such detail. I’m really sorry to hear what you’ve been through. That sounds incredibly frustrating and stressful, especially with such a large amount involved.
You should never have to chase for confirmation or clarity after cancelling, and the mix-up with the SMS and lack of written confirmation is unacceptable. We understand how important it is to feel reassured when waiting for a refund, and we’ll make sure this is looked into urgently.
We’ll be in touch with you to see how we can help and confirm the next steps.
Leanne
Documents arrive promptly and…
Documents arrive promptly and efficiently. Premium competitive.
28 november 2025
Antwoord van Geoffrey Insurance
Hi Tony,
It's great to see you've received your documents. Thank you for your review.
Rachel
I don't know why you cancelled my…
I don't know why you cancelled my insurance and you didn't refunded me back
2 december 2025
Antwoord van Geoffrey Insurance
Hi Ravinder,
Thank you for taking the time to leave your review and feedback with ourselves. I'm sorry to hear your policy cancelled without notice. We will be in touch to look into this further for you.
Kirsty
Very helpful staff
Very helpful staff. Explained everything to me as I had just lost my husband and it was the first time I had to deal with insuring the car.
28 november 2025
Antwoord van Geoffrey Insurance
Hello Euron,
Thank you so much for sharing your experience!
We’re truly glad to hear our team could support you during such a difficult time. Navigating car insurance on your own for the first time can feel overwhelming, and we’re pleased our staff were able to explain everything clearly and help make things a little easier for you.
If you ever need anything or have any questions at all, we’re always here to help!
Thanks Laura
I GOT A GOOD SERVICE AT A GOOD PRICE
5 december 2025
Antwoord van Geoffrey Insurance
Hi Levent,
Thank you for your review and feedback. It's great to hear you received great service at a great price.
Leanne
Antwoord van Geoffrey Insurance
Hi Mick,
Thank you for your great 5 star review! It's fantastic to hear you found the service was great!
Kirsty
I bought another car and phone them up…
I bought another car and phone them up to change to my new car and was told by a foreign person that they dont change to another car!! I said all car insurances change to other cars!! She said not us!! So i changed to another car insurance company!! Then rang geoffrey car insurance the next day to be told by a english person that they do change!! Gutted that i was told alie and had to pay £120 deposit to new company and a £60 fee to them!!
1 december 2025
Review zonder uitnodiging
Antwoord van Geoffrey Insurance
Hi Dale,
I'm sorry to hear we were unable to offer cover to change vehicles with ourselves and that you were unhappy with the cost to cancel. Please email your policy details over to social@geoffreyinsurance-bisl.co.uk so we can look into this further for you.
Kirsty
Great price, great service.
Making insurance so simple. Great site and very easy to navigate. Start to finish in just a few minutes. My type of service! Excellent.
19 november 2025
Antwoord van Geoffrey Insurance
Hi Kev,
It's great to hear about your experience with your new policy. Welcome to Geoffrey!
Rachel
Antwoord van Geoffrey Insurance
Hi Robert,
Thank you for your great 5 star review.
Rachel
Antwoord van Geoffrey Insurance
Hey Dalal,
Thank you for taking the time to review your recent experience with us.
Vicky
Absolutely awful experience.
Absolutely awful experience.
I was in a crash 3 days ago, completely not my fault, and my insurance company promised a hire car the very next morning. I’ve now spent three days waiting, making 12 phone calls back and forth between them and Enterprise. Enterprise repeatedly said they hadn’t received anything. My insurer kept insisting they had sent the details — but they clearly hadn’t.
The staff have been completely unhelpful, no urgency, no ownership, and no solution.
I will be changing my insurance provider as soon as this claim is dealt with. The service has been shockingly poor.
To top it off, the man who hit me had his insurance sort me a car within 20 minutes of calling them.
Unbelievable.
This company seriously needs to review how it handles customers in situations like this.
26 november 2025
Review zonder uitnodiging
Antwoord van Geoffrey Insurance
Hi,
Thank you for taking the time to share your experience, and we’re truly sorry for the stress and inconvenience you’ve faced during an already difficult situation. Being left without a hire vehicle after a non-fault accident is incredibly frustrating, and it’s clear we fell short of the service you should have received.
We apologise for the repeated delays, the lack of clear communication, and the amount of effort you were forced to put in just to get updates. This is not the experience we aim to provide, especially at a time when customers need quick support and reassurance.
Please send your policy details to me at social@geoffreyinsurance-bisl.co.uk so that we can look into this further for you.
Vicky
Easy o contact and quick everything…
Easy to contact and quick everything sorted out perfect online
27 november 2025
Antwoord van Geoffrey Insurance
Hi Nabil,
Thanks for your 5 star review and feedback!
Kirsty
Antwoord van Geoffrey Insurance
Hey,
Thank you for taking the time to leave us your five-star review!
Vicky
All went as expected
17 november 2025
Antwoord van Geoffrey Insurance
Hello Gary,
Thank you for taking the time to leave your 5 star review and feedback!
Laura
Cancelled my insurance without telling…
Cancelled my insurance without telling me, or for any reason why within 2 weeks of taking out my insurance. No contact no emails. I could have lost my license. Rediculous, and I still do not know as to why.
26 november 2025
Antwoord van Geoffrey Insurance
Hi,
We’re really sorry to hear about this experience. That’s definitely not what we want for our customers, and we understand how concerning this must be for you. We’ll be in touch shortly to look into what happened and see how we can help.
Leanne
Im new on this insurance but looks…
Im new on this insurance but looks serious and taf company
21 november 2025
Antwoord van Geoffrey Insurance
Hi,
Thank you for your 5 star review and feedback. We’re glad to hear you’ve joined us and that you feel confident about choosing a reliable company.
Leanne
Avoid
Have been insured with them this past year, decided to sell my current car and upgrade. Wanted to stay with them but was told they couldn’t insure me, no explanation given. Been driving 40 plus years no claims, no driving offences etc. Was then informed that it was going to cost me £60 to cancel! I didn’t want to cancel! Avoid
21 november 2025
Review zonder uitnodiging
Antwoord van Geoffrey Insurance
Hi,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this must have been for you. We’d really like the opportunity to review this and see if there’s anything we can do to help.
Please email your policy details to social@geoffreyinsurance-bisl.co.uk, and a member of our team will get in touch with you directly.
We appreciate you bringing this to our attention and look forward to assisting you.
Leanne
Very happy customer
The whole process was simple and very easy.
Would happily recomend to anyone
14 november 2025
Antwoord van Geoffrey Insurance
Hi Paul,
Thank you so much for your fab five-star review and recommendation!
Vicky
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