Geoffrey Insurance Reviews 

I had a no fault claim due to a driver hitting my car and failing to stop fortunately I got the registration number and nd I contacted the police and Geoffrey insurance immediately... They were absolutely brilliant... The lady on the phone was called Kathleen and she had a Liverpool accent and she was amazing... After giving details of what happened they confirmed it was the other drivers fault and that there would be no costs incurred to myself and they would contact the other drivers insurance company.... Within the hour I was contacted by the car hire company and the garage to have my car sorted at a time convenient to myself... I was extremely impressed by how quickly everything was escalated and the communication was between insurance company, garage, car hire company and myself... Outstanding service so well done

Absolutely appalling service. Today I have tried to speak to somebody in relation to my courtesy car I have spent 5 hours being passed from pillar to post, calls dropping out, nobody able to give an answer or even transferring to different company.

My claim was registered 13th December, I still haven’t had a settlement or any indication when this will be sorted.

Now the Courtesy car needs returning and I am being left without a car, still no sign of settlement being sorted. How am I supposed to know what I have to spend on a new car? I can’t sort this without my payment. How am I supposed to get to work?

I didn’t realise a company could be this bad.

when i phoned they were taking me around in circles i just ask for my nc bonus lazy staff working in this company and i have email them about my NCB but they haven't replied you know they just don't care about customers very disgraceful !!!

I used the webchat to advise of change of vehicle from toyota CHR 1.9 GR Sport(INS GP27) to a Renault Symbioz Estate 1.8(Ins GP 19) as the website would not allow me to do it online. Unfortunately I was told that the underwriter would not insure my new vehicle for an unknown reason and that i would have to cancel and pay a cancelation fee:-
ISF £45.00
Payment received so far = £548.43
cancellation fee of £60.00 applied
Balance of £33.78 will be refunded

I find this very surprising as my new car is several groups lower than my original and sounds like they are just trying to squeeze extra money from the consumer!

So be careful
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I have been contacted by Viki from customer services and after discussing why the underwriter declined to cover my new car because of replacement market value being a lot higher. I understand this but she also acknowledged my concerns and would highlight it.
So full marks in responding and if they deal with issues in a similar manner then it puts them in a positive light.

Very easy quick smooth access to there website and cheaper car insurance quote I would highly recommend and I look forward to to joining them for this year very happy so far 👍

Good respect and clarity pleasure to deal with

Great easy to use website with great communication
Would recommend

One of the best insurers I’ve been with. Communication has been great and everything has been no-nonsense and easy to navigate. I’ve decided to move on this year but only due to price comparisons. It was so easy to decline the renewal quote and close things off. Would definitely consider re-insuring with Geoffrey in the future and highly recommend.

I have used Geoffrey Insurance for years. Their customer service is excellent and website is so easy to use.
I have used other insurers but find Geoffrey are so competitive I end up going back. Just renewed again with them.
Would 100% recommend and will continue to use.

Overall it was a very good experience. Everything went very smooth and fast. Very good insurance company !

Lost my job so direct debit bounced, had an email to say I needed to make a payment via the call centre or My Account. Have since found work and tried to make the payment online to bring the account back upto date however I am unable to do so even though the email says I can, virtual chat is useless as it just sends you in a circle and tells you to call the office...........which is closed website keeps freezing or timing out and saying theres a problem Oh and dont bother trying to send an email there isnt one available. Policy is now going to be cancelled at midnight. Now i know why these guys are cheap, do yourself a favour and avoid and pay a little bit more.

There is no way to cancel a renewal on the portal other than webchat, which I have done yet I am still getting reminders that my policy in force & payment outstanding. Called the number waited 25 min to be connected spoke to a very unhelpful lady re the webchat cancellation, she said the policy is still in force then she just hung up on me. I will be contacting the insurance ombudsman.

Easy to get car insurance. I have had no problems with getting car insurance and it was cheaper than my renewal quote

Geoffrey rang me after I posted my one star review and apologised for taking 677.71 on my credit card after I had cancelled my policy. I received a full refund today. My beef about this company is their website. The webpage you need to opt out of ‘automatic renewal’ is buried and difficult to find. Another beef is that I never opted IN for ‘auto renewal’ - that must have been by default. That’s wrong. So until they change their website so it’s easy to cancel your policy they only get One Star from me.

Very simple and straightforward

Never trust these cow boy company they're the worst I have to deal with and their lies I'm disabled driver and told them everything and now they have cancelled my insurance after I have provided them with everything . Disgusted with their level service I will be be looking into taking this further.

Despite paying for legal protection when I was involved in a non-fault accident I received no help from Geoffrey Insurance and had to deal with 8 other companies and spend nearly 8 hours over several months dealing with matters that should not have been down to me in order to receive payment from a 3rd party

I had insurance with them and they are asking me money that I believe I don't owe them.
I called them more than 10 times with no settlement.