Geoffrey Insurance Reviews 

⚠️ Please think twice before using Geoffrey Car Insurance ⚠️

After being hit by a police car on New Year’s Eve (non-fault), I am still battling just to manage my day-to-day life and keep my business afloat.

I drive a 7-seater with business use as I’m a childminder, and I specifically pay extra for courtesy car cover. Despite this, they delivered a 4-seater Fiat, which is completely unsuitable for my work — meaning I cannot carry out my daily routine.

I’ve since been told that, hidden in the small print, a courtesy car is “subject to availability” and not guaranteed.
I understand compromises if an accident is my fault — but this wasn’t my fault. So why is my working life the one suffering?

My insurer should be dealing with the third party’s insurance to ensure I have a suitable replacement vehicle while mine is being repaired. Instead, after over 24 hours of phone calls, I’m no further forward.

As a “solution”, I was told I could stop working and claim loss of income — but anyone running a small business knows that clients won’t just wait around. I’d lose my business.

The entire situation has been incredibly stressful and upsetting. The only positive has been the Carpenters legal team, who have been the most helpful department throughout.

I’ve now been told my car may not be ready for months, and honestly, I can’t see a way out of this nightmare.

You’d expect that if you were involved in a non-fault accident — especially being hit by the police — you’d be looked after. Instead, I’m desperately trying to keep my business going without the transport I actually need.

I am exhausted, stressed, and genuinely disgusted by how this has been handled.

After i cancelled my policy , i was told i would get a refund and this was confirmed by email and i was told i dont owe any money.

I received letter late yesterday telling me my policy is cancelled and a premium amount is due on the account.

During this cost of living crisis this has caused me further stress and confusion which could have easily been avoided.
I an really upset and shocked on the experience i have received.

Despite spending 2 days on the phone trying to get them to amend incorrect information they sent me a letter stating they couldn't renew my insurance so I had to find another broker...... Low and behold without ANY communication from these inept people I logged into my account out of curiosity and it stated they would auto renew me at the cost of nearly 600 pounds good job I checked and realized these people do what they want and dont tell their customers what they are doing DD cancelled goodbye geffory insurance I'm now insured elsewhere at the cost of 240 quid PLEASE avoid these if you want to keep your sanity

Refused to change the vehicle on my policy with 5 weeks remaining. For some reason they won't insure a family saloon car. Will never use this company again.

Avoid at all costs! This has to be the worst company to deal with over the phone and via email, no departments are linked and they are not even aware of each other.
After 10 emails to sort out a permissions request they just replied with i can not have my no claims, they do not read emails or respond to what they have been asked.
When you phone they just say thankyou for the phone call and cut you off!
Pay another company more so you do not have to deal with this outfit.
Incompetent in all departments.

Very helpful and gave me a really good deal covering me for a lot of different things on my insurance

Geoffrey Insurance is great until you have an accident or want to cancel/change your policy.

I had an accident in September 25, a no blame fault. I got transferred to the insurance company as Geoffrey is the intermediary and to be fair these were efficient and paid me a fair amount after my car was written off.

Now for the down side. Geoffrey couldn't insure my new car as it was new as wasn't registered so I said fine and moved to another insurance company. As my car was written off and DVLA was notified and I was assured I didn't need to do anything else and I forgot about it. The direct debits kept coming out for my written off car for two months and I finally cancelled my December direct debit. Then the threatening letters started.

After several attempts to call Geoffrey Insurance and conversations I received a small reimbursement but not the £70 they took. They said I didn't notify them and say the magic words "I want to cancel my insurance" (for a car they know was written off). They backdated my cancellation, eventually, but I still made a complaint despite them trying to persuade me not to.

I thought this was the end of it until I received a text on Thursday asking me to call them - they now say I owe £215 for a premium! I have not had this in writing and when I asked the customer services person three times what this is for I am none the wiser. The email I was promised to explain everything has not appeared.

They don't appear to communicate to other departments or their intermediaries. It's been a shambolic experience and I won't be using them again and I would recommend others to pay a little more for a better service.

Always the best 👌

Worse company ever I would never use again. Buyers beware.
We had insurance with them for a Jaguar xe half way though the policy we asked to change the vehicle to a Mercedes as we had change of circumstances in the family. Geoffrey insurance refused to insure the Mercedes and would not insure this vehicle. So they forced our hands to cancel the policy and to top it off they charged us a cancellation fee and not able to get this years no claims bonus.

The company is a joke, I paid for my insurance annually over the phone and got confirmation that I am all set up and then a month later they cancelled my policy stating non payment. Absolute joke of a company - avoid at all costs - trying to scam late fees when it was all paid upfront

Would avoid at all costs take money from your account for no reason and don't admit they are in the wrong.
Never have a no fault claim with them they sting you even if it was not your fault out of pocket avoid!!!!!!
Absolute Joke!!!!

It was a neutral experience as my renewal offer been so high than previously car insurance so I have found a cheaper option for a new customer and what was strange I have been forced to end previously insurance and buy a new one.

One of the best and cheapest insurances ever! Thank you!

Great fast and easy and easy to ask for help

Over £1000 a year insurance and a guaranteed car . Nearly 7 weeks I have finally had an offer made. . Took 7 days hours of phone calls for them to agree to a courtesy car. Which was taken away after 28 days . They lost my car for a month and left me without a car for two . Everything I’ve got out of them I’ve had to fight for. I have had the worst experience of my life for something that wasn’t my fault. Made worse by the lousy customer service and lack of cooperation from Geoffrey insurance. They have the cheek to take £450 excess and then £25 because my address has changed. The sooner I’m free of Geoffrey the better. DO NOT go with these on the phone again getting passed about to find out about the payment of my car . Geoffrey insurance never contact you the worst company this is

This is my 2nd time being insured by Geoffrey. Always received excellent customer services and always happy to help when you contact them.

Good insurance

Best insurance company!

I am new customer to Geoffrey Insurance so far so good