The estimate received was competitive compared to the renewal price I was quoted by me existing car insurance company. I was able to add additional optional extras and still save money. The main dow... Toon meer
Bedrijf heeft geantwoord
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The complaints department kept my complaint waiting in a queue( which is fine), but on the complaint resolution letter, they never took into consideration when I rang them and added more concerns to t... Toon meer
Bedrijf heeft geantwoord
Got to be honest I’ve never heard of them. But they are very good on price and I found the site easy to navigate my way thru so all in all I thank you Geoffrey Insurance I’m very happy.
Bedrijf heeft geantwoord
Best insurance company, gave me a cheap quote and customer service is 10/10 they always answer any queries and always have a quick response team. Don’t think I’d look anywhere else to be honest.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Geoffrey Insurance Services (formerly Chaucer Direct) is an online motor insurance company, dedicated to providing car and pet insurance at competitive prices. We aim to provide drivers with the lowest insurance prices and the best service in the business.
Geschreven door het bedrijf
Contactgegevens
Fusion House, Katharine Way, Bretton, PE3 8BG, Peterborough, Verenigd Koninkrijk
- social@geoffreyinsurance-bisl.co.uk
- geoffreyinsurance.com
4,2
Goed
18K reviews
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Great as long as you don't need to…
Great as long as you don't need to claim, communicate or renew. Update. *** Geoffrey phoned me to discuss my experience, confirmed my ludicrous renewal quote had been a mistake and would send me an correct and improved offer. As yet, nothing received....alternative insurance has obviously been secured.
5 maart 2026
Review zonder uitnodiging
Antwoord van Geoffrey Insurance
Hi Paul,
Thank you for taking the time to leave your review and feedback with ourselves. I'm sorry to hear you are unhappy with our service. Please email your policy details over to social@geoffreyinsurance-bisl.co.uk along with what issues you have experienced, and we will try and assist you further.
Kirsty
Very helpful when needed
12 februari 2026
Antwoord van Geoffrey Insurance
Hi Paula,
Thank you for leaving your five-star feedback!
Vicky
Antwoord van Geoffrey Insurance
Hiya,
Thank you for your 5 star feedback!
We’re glad to hear you found the experience very easy. Making insurance simple and hassle-free is exactly what we aim for!
Laura
Disgusting customer service
Disgusting customer service from this insurance company. Cannot give a simple quotation to change my car unless I buy it 1st and then call them to change so then I have no choice! No option to send an email complaint in this day and age!! It's 2026!!! Absolute shambles of a provider. AVOID AT ALL COSTS!!!
28 februari 2026
Review zonder uitnodiging
Antwoord van Geoffrey Insurance
Hello Imy,
Thank you for taking the time to leave your feedback!
We’re really sorry to hear how frustrated you felt during your experience — that’s certainly not the impression we want to leave. We completely understand why you’d want clarity on the cost of changing your car before committing to a purchase.
Mid-term vehicle changes can sometimes only be fully confirmed once the new vehicle details are finalised, as premiums are calculated using the exact registration and risk information. That said, we appreciate how this can feel limiting, and your feedback is important in helping us review how clearly we explain this process.
We’re also sorry you found it difficult to raise a complaint by email. We know convenience matters, and we’re always looking at ways to improve how customers can get in touch with us.
If you’d be open to it, we’d really welcome the opportunity to look into this further for you.
We will be in touch with you shortly and we’ll make sure your concerns are properly reviewed.
Thank you again for your feedback!
Laura
Worst insurance company ever police…
Geoffery insurance company worst insurance company ever police stopped my wife saying was not insured luckly they never seized it had to get a one day insurance to get home. This started on the the 8th Feb and just sorted out on the 27th .So stressful and talk about anxiety .They would not give us a copy of the certificate of insurance. Luckly it's sorted. Never again.
27 februari 2026
Review zonder uitnodiging
Antwoord van Geoffrey Insurance
Hi Kenny,
Thank you for taking the time to share your experience — and we’re really sorry to hear how stressful this situation was for you and your wife!
We can only imagine how worrying it must have been to be stopped and told there was an issue with the insurance. That’s never something any customer should have to go through, and we completely understand the anxiety it would have caused.
We’re pleased to hear the matter has now been resolved, but we’re sorry it took longer than it should have. Your comments regarding the certificate of insurance are also important, and we’ll be sure to feed this back internally as we’re always looking at how we can improve our service and communication.
If you’d like us to review the situation in more detail, please email your policy details to us at social@geoffreyinsurance-bisl.co.uk — we’d be more than happy to look into it further!
Thanks Laura
Antwoord van Geoffrey Insurance
Hello Arshid,
Thank you for taking the time to leave your great review!
Laura
It was easy very good service
It was easy very good service there good on value and issues with the company
13 februari 2026
Antwoord van Geoffrey Insurance
Hey Tracey,
Thank you so much for your lovely review!
We’re delighted to hear that you found everything easy and that you’re happy with the service and value we provide.
It’s great to know you’ve had no issues and feel confident in choosing us — that means a lot to our team.
Welcome to Geoffrey Insurance!
Thanks Laura
Was ok now scammers think its under new…
Was ok now scammers think its under new ownership maybe, they will increase your premium each yere then when you call they say oh we can't give you instalments anymore need all the payments today and invent some reason for it somethings not right with this company rude staff its like one of those scam call centers tbh, just avoid there 1 star on Google 👍
24 februari 2026
Review zonder uitnodiging
Antwoord van Geoffrey Insurance
Hi Ryan,
We’re sorry to read your comments and to hear that you feel this way about your recent experience.
We want to reassure you that we are not under new ownership, and we certainly do not operate in the way you’ve described. Renewal premiums can sometimes change due to underwriting criteria, claims history, market conditions, or updated risk information. However, these changes should always be explained clearly and professionally.
Regarding instalment options, payment methods can occasionally be affected by account history, credit agreements, or changes in lending criteria. That said, this should never feel abrupt or unexplained, and you should always be treated with courtesy and respect.
If you wish for us to review your renewal offer, please send your policy details to us at social@geoffreyinsurance-bisl.co.uk.
Vicky
Very competitive and very easy to use…
Very competitive and very easy to use online.
12 februari 2026
Antwoord van Geoffrey Insurance
Hi Stephen,
Thank you for taking the time to leave us your five-star review!
Vicky
Antwoord van Geoffrey Insurance
Hi M Jahngir,
It's fantastic to hear you found it easy getting insured with ourselves!
Kirsty
Your renewal price isn’t what they take !!!!
My renewal price was £477.91 but you took £753.37 out of my account and left me with no money !!!!
I explained this and you still haven’t returned my money……..
16 februari 2026
Review zonder uitnodiging
Antwoord van Geoffrey Insurance
Hi Russell,
I'm sorry to hear your policy was renewed at a different premium, and you are still waiting on a refund. Please can you email your policy details over to social@geoffreyinsurance-bisl.co.uk so we can locate your policy and investigate this further for you.
Kirsty
Tried to cancel my insurance after…
Tried to cancel my insurance after selling my car, of which they told me it had been done, then they are ringing me to ask for payment as my policy was still running I explained I had called to cancel.
Tried to pay rest off to be told that they couldn't take payment as there payment system was broken.
I tried the following day twice after being on hold for 40 mins on both occasions for know one to answer!!!!
Numours emails again no response!!!
Finally got through again couldn't take card payment, so I asked for a call back 3 days later then they sent me a link via text so I could pay that came back with your payment may not have been successful???
And to top it off it's effected my credit file.
Totally incompetent definitely would not use this company, very poor customer service and very poor English language.
16 februari 2026
Review zonder uitnodiging
Antwoord van Geoffrey Insurance
Hi Kath,
I'm sorry to hear about the issues you have been having regarding the cancellation of your policy and making a payment. If this hasn't already been resolved, we will be in touch to assist you further.
Kirsty
3 hours of going round the houses and…
3 hours of going round the houses and then being spoken to like I’m some child. Your departments was giving me the wrong information and then when you want a bit of clarification is seems like it’s too much trouble. Lilly was the most condescending person that really wound me up! I was not asking for special treatment I was just wanting the information that I need to proceed with my claim. You was acting like someone forced you to do this job and you have zero care. Go get a different job if you can’t be bothered. I hate rude people and this company has left a bad taste. I asked for the complaints procedure and the supervisor said I can only make a complaint to her, which felt like it was not going to go anywhere. Treat people with respect it’s not that difficult!!!
18 februari 2026
Review zonder uitnodiging
Antwoord van Geoffrey Insurance
Hi Saqib,
Thank you for your feedback. I’m very sorry for the frustration you experienced and for being spoken to in a way that felt dismissive. This is not the level of service we expect.
You are entitled to raise a complaint, and I can ensure your concerns are formally logged and escalated for review. Your feedback is important to help us improve.
Please, can you send your policy details to us at social@geoffreyinsurance-bisl.co.uk and we will contact you directly about your complaint and give your complaint reference number.
Vicky
Antwoord van Geoffrey Insurance
Hey Robert,
Thanks for your 5 star review!
So glad to hear setting up your insurance was quick and easy!
Thanks for choosing Geoffrey Insurance—we love keeping things simple for you!
Laura
Massive communication issues to get proof of 12 years NCD
I’m having real issues speaking to someone who understands what I’m asking for, which is proof of my 12 years no claims, rather than just 9. The people I’ve spoken to so far are making it feel impossible and really hard work and telling me it’s not possible to give me proof of the 12 years. It’s super frustrating that it’s so difficult to actually speak to someone. I was cut off whilst on hold after speaking to 2 people, so I have tried to email but I’m not even sure it’s a correct email address? If anyone could help me it would be appreciated!!!
13 februari 2026
Review zonder uitnodiging
Antwoord van Geoffrey Insurance
Hi Beth,
Thanks for taking the time to share this. I’m really sorry you’ve had such a hard time trying to get your no claims proof sorted.
You shouldn’t have to chase, be passed around, or be cut off when you’re just trying to get something as simple and important as proof of your 12 years’ no claims. I completely understand why you’re frustrated, especially when you feel you’re not being listened to and it’s being made to sound impossible.
Please email your policy details to social@geoffreyinsurance-bisl.co.uk so we can look into this for you.
Leanne
Avoid
Avoid. Worst company I have ever been with. Only given a 1 star as couldn’t give lower. Claims they’ve had issues trying to take payment when no payment has been attempted out of my bank so now have been given late fees. Also changed to a new car and been told they cannot insure the new vehicle so that I will have to pay a £60 cancellation fee. To top it all off the women I spoke to was extremely rude and unprofessional. Also then tried to gaslight me as well as intimidate me when asking what car I’ve been driving if not my own & when id answered my partners car she tryed to say I voided my insurance because I was driving my partners car as well as saying what I was doing was illegal. I’ve spoken to this women in two separate occasions and on both times she has been very rude. They clearly need to hire some new polite & professional staff. This company does not deserve a single customer! Hope that other people look at the reviews before picking them and making the same mistake that all of us in these reviews have! NEVER FELT HAPPIER THAN WHEN THEY TOLD ME I HAD TO CANCEL!!
12 februari 2026
Review zonder uitnodiging
Antwoord van Geoffrey Insurance
Hi,
We’re very sorry to hear about your experience and the frustration this has caused.
We understand your concerns regarding the late fees, the cancellation charge, and the vehicle change. We’re also particularly concerned by your comments about how you were spoken to, as we expect all conversations to be handled professionally and respectfully.
As we can’t access account details here, please contact us directly at social@geoffreyinsurance-bisl.co.uk with your policy number.
Vicky
Antwoord van Geoffrey Insurance
hey,
Thank you for taking the time to leave us your five-star review!
Vicky
1 Star is too much but Nil star option
1 Star is too much but Nil star option
Rang to ask if Renewal was in place was told we don't Renew
Three days Later an E-mail arrived to say my insurance is Auto Renewing at a Rediculous Price
Rang again to be told my Insurance had been cancelled
Spent 1 hour 20 mins on the telephone I was on Training and missed it as I was stressed because I had driven to work to be told it was cancelled I was wondering how I would get home
I was told I would have to pay for anyamendments of £50 and take out a new policy at a Rediculous price
The telephone operator had very poor English and kept going away to speak to somebody elsewhere for advice
So bad the service I kept asking who had cancelled the policy he said the call handler last week so I had been driving for a few week without insurance OMG
Eventually he said he was looking at the wrong policy as there were 2 and the policy number was incorrect
I had to ring again today as I need clarification the Insurance would not renew
The Call handler was Excellent and I spoke to her manager on this matter hand asked him to praise her her name was Zepee
11 februari 2026
Review zonder uitnodiging
Antwoord van Geoffrey Insurance
Hi Julie,
We’re very sorry for the confusion and stress this situation caused, especially being told your policy was cancelled and worrying about whether you were insured. We understand how upsetting and inconvenient that must have been.
It’s clear there was confusion due to multiple policies being referenced, and we apologise for the time spent on the phone and the lack of clarity. This isn’t the standard of service we aim to provide, and we’ll ensure your feedback is shared internally.
We’re pleased to hear that Zepee was able to assist you and that you had a much better experience with her — we’ll be sure to pass on your kind comments. If you need any further confirmation regarding your renewal, please contact us at social@geoffreyinsurance-bisl.co.ukwith your policy details and we’ll be happy to help.
Vicky
I was forst to renew!!
I was forced to renew!!
Requested refund buy writing and on the phone.
Staff are very rude.
The reply from Geoffrey Insurance is not accurate. I logged onto account and requested not to auto renew phoned them three times, talked to staff that are treating their customers with complete contempt and still charged my card with a service that I did not request or want. My advice stay well clear, I will be contacting the FCA and will be reporting the rouge trader.
1 februari 2026
Review zonder uitnodiging
Antwoord van Geoffrey Insurance
Hi,
Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience . You should never feel forced to renew, and it’s disappointing to hear that your refund requests and conversations with our team have not met the standard you deserve.
Please be assured that we take concerns like this extremely seriously. I’d really like to look into what happened and get this resolved for you as quickly as possible.
Please email your policy details to social@geoffreyinsurance-bisl.co.uk so we can get in touch.
Leanne
Antwoord van Geoffrey Insurance
Hello Mihail,
Thanks for you 5 star feedback!
It's fantastic to hear you are to hear you’re happy and truly appreciate the review.
Thanks Laura
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