Gessato Reviews 

Horribly frustrating experience with Gessato. I was charged 5 times for my order. It then took many months for me to get refunded for their mistaken illegal charges. They initially refunded just 3 of their illegal charges and then for months I had to send long emails explaining how i was still double charged for my order. Instead of thoroughly checking whether that is true on their end, they kept saying I was not double charged time and time again, despite me sending them clear proof. Can’t be more frustrating than that. Then, after many months, they finally admitted that I was double charged and that they made another mistake not looking at PayPal charges. Most customers would just give up (I assume that’s what the hoped would happen). I also ordered a custom item and they shipped the wrong item. Even after I told them I ordered a different item, they insisted I did not order the custom item. Again, I had to send proof I did and then they sent the right item.
Only after months of frustrating correspondence were the issues fixed.
I was never offered a compensation for my time, energy, frustration, and the fact that I was charged months before I was refunded so I didn’t have access to those funds the entire time I waited for my refund.

I bought golden counter month ago , i was very happy beautiful counter and dropped from my lap . Customer service was excellent and very helpful . They are doing repair no charge so happy excellent company.

Excellent customer service, quality product, and competitive prices. Highly recommend!

Fantastic products! Quick shipping, friendly and an easy shopping experience. Will definitely be back!
Thx!

Fantastic customer service and a neat product selection!

Davide was extremely helpful in facilitating a specialized engraving of a gift for my wife, as well as then expediting the delivery in time for her birthday. He was extremely responsive in emailing, and was clear in communication around pricing, the process, etc.

Highly recommend!

I had a warranty issue with a watch I purchased from Gessato. I'm happy to say Gessato was helpful and supportive in working with me and the manufacturer to resolve the issue. I had a variety of choices on Authorized Dealers for this watch, and I wasn't sure at first who to go with. I can tell you that Gessato is the real deal, and they'll support their customers.

The company made a huge mistake about marking my order as a scam and sending an email saying that
“
Nice try bud. Gotta get a little smarter :)

Take it easy”
about scamming… then they got my order cancelled and then they realized it wasn’t a scam so they sent me an invoice to pay over PayPal and shipped out my order more than a week after the payment. I received my order 12 days later which is a shame nowadays. The customer service was a huge disappointment. You wouldn’t even get a fast response or even one. I am expecting an item that was out of stock and they promised to ship it out early September. I’ll see how it goes with the next shipment and update my review. For now unfortunately it’s a 2 star experience .

I was looking for a very specific watch, unfortunately it seemed an older model, out of stock.
I was helped very swift and with the greatest patience and kindness. Contact was made with the designer and it turned out that the model I preferred was actually still available at the designer!
Now I’m a very happy customer with a beautiful piece of artwork.

I’ve had a truly exceptional experience with their customer service — clear and prompt communication, and solved my issue immediately. I’d happily (and confidently) purchase from them again!

Lloyd was very helpful and offered competitive value.

Wow. Just wow. This company has gained a lifelong customer today. I am very impressed.

Absolutely flawless interaction with Gessato. My order was shipped super quickly & arrived in a very timely manner. Upon receiving, there was an issue. I emailed them late @ night about it. The next morning, a human responded & provided an actionable response. Nothing canned. Then, as soon as I sent over my response, they did their part right away.
Every single communication was quick, on point, I was offered options & the end solution was extremely satisfactory. Also, no canned responses @ all.

If you are reading this, go ahead and place your order with them. Also tell all your friends. Do not give your hard earned money to a big, faceless company. If any issues, these good people will take care of you - same as they did with me.

Gessato, you rock!

PS Wanna hear something else? I previously placed another order with them a long time ago. Guess what? At the time I placed this order, they sent me a separate email thanking me for my loyalty. Small gesture, but I was impressed & felt noticed (even though I am aware that this is an automatic process). This company really does customer service right.

Fast delivery. Customer service was very responsive. Product delivered just as pictured.

The first item had a defect in the light, but when I emailed for help they rectified it before even responding to the email! I love my heart lamp, and I’m super happy with customer service. Overall, a fantastic experience!

My first experience with Gessato Design Store started off rocky—I received an orange corduroy pillow instead of the brown one I ordered. But customer service was quick to resolve the issue. They overnight-shipped the correct color, included a prepaid return label for the mistake, and even threw in a complimentary laundry detergent that I now adore. All in all, it turned into a very positive experience due to their excellent customer service.

First time shopping at Gessato Design Store. I have no complaints, everything went very smoothly as I hoped.

I wanted to buy something special for my father in law who's an architect but I had no idea what to buy. Someone pointed out Gessato. I found a very cool pen and decided to buy. Very satisfied with my purchase and service.

I purchased from Gessato an outdoor portable lamp which arrived very promptly. The quality of both product and service are outstanding. Thank you.

I purchased a Gummi Lamp from Gessato in June 2023. It arrived and was faulty, with the lamp not working at all. I contacted Gessato, and communication back was great at first. I was asked to check I had plugged it in correctly and tighten the bulb. All of these steps I had done. Since replying back to their "quick fixes" that the lamp was not working, communication has ceased. I have followed this up regularly with no success.

It's extremely frustrating when you purchase something with a high value attached to it and expect a level of quality, all to be disappointed.

Placed review on Trust Pilot on 17 August and then had a response within 24 hours claiming they had sent a new replacement bulb. Received new bulb on 5th October, almost two months later. The new bulb was a completely different colour and did not fix the problem. Emailed them again on the 6th October advising them that new bulb had not fixed the issue and have not heard back.

This is the worst customer service experience and I would not recommend purchasing from this store.

I've just upgraded my kitchen arsenal with a set of high-end knives from Gessato and I'm seriously impressed. These knives mean business. Exceptional quality, great balance, and they've got a serious edge.

The Gessato crew were on the ball throughout. No mess, no fuss, just solid service from start to finish. The whole process was as smooth as a perfectly honed blade.

I ordered a Diesel by Seletti Cosmic Dinner Plate-Pluto on April 26th, 2023. I never received any confirmation email or order number. I found this odd, so I emailed the contact email on their website, but they never replied. I tried emailing one month later and found that the email might be invalid, and the messages won’t send. I still have no information on my item. I find this extremely unprofessional and frustrating.
Yes, they seem to have beautiful things, but I will not recommend purchasing from Gessato. I’m not here to make you guys look bad, but I figured I would hopefully get some answers. Thank you.