Natasha understood my problem so quickly and acted on it immediately. She is a star. Thank you so much for sorting out my pension query Natash. Really appreciate it.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Excellent customer service from Jennifer , who is very efficient and extremely helpful . I have received my pension, and I would highly recommend Penfold to my friends and family . Five stars 🌟 ⭐ ⭐... Toon meer
Bedrijf heeft geantwoord
I needed some assistance to get one of our company directors set up on the Penfold Platform, when I rang to speak with someie, i had hardly any need to wait fir the call to be answered. Tashna took m... Toon meer
Bedrijf heeft geantwoord
I started using Penfold as a sole trader as they were one of the few platforms that would allow me to pay in ad hoc and not a minimum per month. That saved me with rollercoaster income! My money has a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Penfold
Geschreven door het bedrijf
Feel good about your financial future - our pension is here to get you to your saving goals and stay with you for life.
Get your savings back on track, grow your wealth, and get to know the ins and outs of your pension. All with friendly and expert support while we keep your money safe and secure.
Join thousands of happy Penfold pension savers today.
Visit website
Contactgegevens
The Ministry, 79-81 Borough Rd, SE1 1DN, London, Verenigd Koninkrijk
- 020 8003 5908
- hello@getpenfold.com
- getpenfold.com
4,6
Uitstekend
2K reviews
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Tried ring over half hour it rung but…
Tried ring over half hour it rung but no one answered
18 mei 2026
Very good always helpful understanding…
Very good always helpful understanding app easy to get your information
16 mei 2026
Antwoord van Penfold
Hello Alison,
Thank you for your kind feedback! We’re really pleased to hear you’ve found the team helpful and understanding, and that the app makes it easy to access your information.
Best,
Penfold
Excellent friendly and efficient
Excellent friendly and efficient
15 mei 2026
Review zonder uitnodiging
Antwoord van Penfold
Hello Barrington,
Thank you for your lovely feedback! We’re really pleased to hear you found the service friendly and efficient.
Best,
Penfold
Natasha understood my problem so…
Natasha understood my problem so quickly and acted on it immediately. She is a star. Thank you so much for sorting out my pension query Natash. Really appreciate it.
14 mei 2026
Review zonder uitnodiging
Antwoord van Penfold
Hello Sanjeev,
Thank you so much for your lovely feedback! We’re delighted to hear Natasha was able to understand and resolve your query so quickly.
We’ll be sure to pass your kind words on to her — she’ll really appreciate it.
Best,
Penfold
Small pension pot
Only a small pension pot with penfold
Easy to add to
Easy to withdrawal
Highly recommend.
14 mei 2026
Antwoord van Penfold
Hello Rob,
Thank you for your lovely feedback! We’re really pleased to hear you’ve found everything easy to manage and straightforward to use.
We really appreciate your recommendation as well.
Best,
Penfold
Update
Update : Penfold has still not refunded me back the money they stole from me neither have they responded to my complaint. I will be going to the financial ombudsman.
13 mei 2026
Review zonder uitnodiging
Antwoord van Penfold
Hello Gift,
We’re very sorry to hear about your experience and understand how upsetting this situation must feel.
Please be assured that we take complaints like this very seriously. A member of our team has reached out to you directly to investigate this further and support you in resolving the matter as quickly as possible.
Best,
Penfold
Antwoord van Penfold
Hello there,
Thank you for your kind feedback! We’re really pleased to hear you’ve had an excellent experience with us.
Best,
Penfold
very helpful
13 mei 2026
Review zonder uitnodiging
Antwoord van Penfold
Hello Stephanie,
Thank you for your feedback! We’re really glad to hear you found the team helpful.
Best,
Penfold
Straight forward answers to questions and warm tone
Straight forward answers to questions. Very warm email. Lovely to deal with.... Thanks Tashna
8 mei 2026
Review zonder uitnodiging
Antwoord van Penfold
Hello Bláithín,
Thank you so much for your lovely feedback! We’re really pleased to hear you found the support clear, warm and easy to deal with.
We’ll be sure to pass your kind words on to Tashna as well.
Best,
Penfold
It's very good to get all pension…
It's very good to get all pension scheme at one pot..which is people get idea..how much pension they have .
Thank you
12 mei 2026
Antwoord van Penfold
Hello Sheik,
Thank you for your kind feedback! We’re really pleased to hear you’ve found it helpful having your pensions brought together in one place and being able to easily keep track of everything.
Best,
Penfold
Antwoord van Penfold
Hello Susan,
Thank you for your feedback! We’re really pleased to hear you’ve consistently received quick support from the team.
Best,
Penfold
Very helpful and friendly
Very helpful and friendly, easy to implement and manage as the employer
11 mei 2026
Review zonder uitnodiging
Antwoord van Penfold
Hello there,
Thank you for your kind feedback! We’re really pleased to hear you’ve found the team helpful and friendly, and that managing things as an employer has been straightforward.
Best,
Penfold
Antwoord van Penfold
Hello Sara,
Thank you for your feedback! We’re really pleased to hear you’ve found the team responsible and supportive.
Best,
Penfold
Excellent customer service from Jennifer 😊
Excellent customer service from Jennifer , who is very efficient and extremely helpful . I have received my pension, and I would highly recommend Penfold to my friends and family . Five stars 🌟 ⭐ ⭐ ⭐ ⭐
8 mei 2026
Review zonder uitnodiging
Antwoord van Penfold
Hello Tonia,
Thank you so much for your lovely feedback! We’re delighted to hear Jennifer was able to support you so well and that your experience with Penfold has been such a positive one.
We’ll be sure to pass your kind words on to her. We really appreciate your recommendation and support.
Best,
Penfold
Antwoord van Penfold
Hello Beauty,
We’re very sorry to hear about your experience. We always want our customers to feel heard and supported, so it’s disappointing to learn we fell short here.
Thank you for taking the time to share your feedback with us. One of our team members has been in touch directly to look into this further and provide any additional support we can.
Best,
Penfold
For them helpfull
22 april 2026
Antwoord van Penfold
Hello Leigh,
Thank you for your feedback! We’re really glad to hear you found the team helpful.
Best,
Penfold
I’m so impressed with the Penfold as a…
I’m so impressed with the Penfold as a pension provider. The user interface is awesome, simple, intuitive and slick.
So is the service. 🔥💕🥰💯
25 maart 2026
Antwoord van Penfold
Hello Simon,
Thank you so much for the amazing feedback! We’re delighted to hear you’re enjoying both the app experience and the service — making pensions feel simple and easy to manage is exactly what we aim for.
Best,
Penfold
Quick response today questions I…
Quick response to questions I had.friendly helpful staff
6 mei 2026
Review zonder uitnodiging
Antwoord van Penfold
Hello Lisa,
Thank you for your kind feedback! We’re really glad to hear you received quick responses and found the team friendly and helpful.
Best,
Penfold
Had a question about my pension and…
Had a question about my pension and they gave me an informed answer the same day
5 mei 2026
Review zonder uitnodiging
Antwoord van Penfold
Hello Kyle,
Thank you for your feedback! We’re really pleased to hear your question was answered quickly and that the team could provide the support you needed.
Best,
Penfold
Penfold have literally done everything…
Penfold have literally done everything for me. You've made the whole process run smoothly and efficiently. Well done
5 mei 2026
Antwoord van Penfold
Hello Jack,
Thank you so much for your kind words! We’re really pleased to hear everything has felt smooth and straightforward for you — that’s exactly what we aim for.
Best,
Penfold
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