Natasha understood my problem so quickly and acted on it immediately. She is a star. Thank you so much for sorting out my pension query Natash. Really appreciate it.
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Excellent customer service from Jennifer , who is very efficient and extremely helpful . I have received my pension, and I would highly recommend Penfold to my friends and family . Five stars 🌟 ⭐ ⭐... Toon meer
Bedrijf heeft geantwoord
I needed some assistance to get one of our company directors set up on the Penfold Platform, when I rang to speak with someie, i had hardly any need to wait fir the call to be answered. Tashna took m... Toon meer
Bedrijf heeft geantwoord
I started using Penfold as a sole trader as they were one of the few platforms that would allow me to pay in ad hoc and not a minimum per month. That saved me with rollercoaster income! My money has a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Penfold
Geschreven door het bedrijf
Feel good about your financial future - our pension is here to get you to your saving goals and stay with you for life.
Get your savings back on track, grow your wealth, and get to know the ins and outs of your pension. All with friendly and expert support while we keep your money safe and secure.
Join thousands of happy Penfold pension savers today.
Visit website
Contactgegevens
The Ministry, 79-81 Borough Rd, SE1 1DN, London, Verenigd Koninkrijk
- 020 8003 5908
- hello@getpenfold.com
- getpenfold.com
4,6
Uitstekend
2K reviews
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Gave me what I need to know.
7 april 2026
Antwoord van Penfold
Hello Helen,
Thank you for your feedback! We’re glad we could provide you with the information you needed.
Best,
Penfold
Easy and fast transfers
It was very simple to request transfers of my pensions to one place. Penfold was very easy to use and they are very proactive.
20 april 2026
Antwoord van Penfold
Hello Banshree,
Thank you for your lovely feedback! We’re really pleased to hear you found the transfer process simple and that everything felt easy to use along the way.
Best,
Penfold
from Riyadh, thank you penfold
Penfold is proving everyday that it is one of the best companies in this field. My pension fund is safe and growing, I am supported and have been receiving the right advices and my emails and phone calls receive immediate responses from knowledgable, highly professional, reliable and courteous ladies
17 april 2026
Review zonder uitnodiging
Antwoord van Penfold
Hello Riyadh,
Thank you so much for your incredibly kind words — it really means a lot to us. We’re delighted to hear you feel supported and that your experience with the team has been so positive.
It’s great to know you feel confident in your pension and the service you’re receiving.
Best,
Penfold
Very quick polite and helpful
18 april 2026
Review zonder uitnodiging
Antwoord van Penfold
Hello there,
Thank you for your kind words! We’re really glad to hear you found the team quick, polite and helpful.
Best,
Penfold
Very easy to manage the account
Very easy to manage the account, top up any time. Highly recommend.
17 april 2026
Review zonder uitnodiging
Antwoord van Penfold
Hello Lidia,
Thank you for your kind feedback! We’re really pleased to hear you’re finding your account easy to manage and that topping up works smoothly for you.
Best,
Penfold
Another App based pension provider
Another App based pension provider, easy to use some fun tools but nothing amazing
30 december 2025
Antwoord van Penfold
Hello John,
Thanks for taking the time to share your thoughts. It’s great to hear you’ve found the app easy to use, and we appreciate your honest feedback — we’re always looking for ways to make the experience even better.
Best,
Penfold
The experience of transferring multiple…
The experience of transferring multiple pensions has been made easy my Penfolds online app. Easy to do and easy to understand where everything is up to with the app.
16 april 2026
Antwoord van Penfold
Hello Guy,
Thank you for your feedback! We’re really glad to hear that transferring your pensions has been easy and that you’ve found the app clear and straightforward to use.
Best,
Penfold
Thank you for holding my pension
Thank you for holding my pension. £5k to HMRC was ouch! 😁
15 april 2026
Review zonder uitnodiging
Antwoord van Penfold
Hello Fullbahar,
Thank you for updating your review - we really appreciate it! We’re glad we could help clarify things for you, and if you ever have any questions in the future, we’re always here to help.
Best,
Penfold
very happy with how quickly and easy…
very happy with how quickly and easy this process was thankyou
14 april 2026
Antwoord van Penfold
Hello Michelle,
Thank you for your kind words! We’re really glad to hear the process was quick and easy for you
Best,
Penfold
Antwoord van Penfold
Hello Suzanne,
Thank you for your feedback, and we’re sorry to hear you’ve had trouble accessing your account.
Our team has reached out to help get this resolved for you as quickly as possible - please get back in touch with us if you still need support.
Best,
Penfold
AU FOST CERECTI
1 april 2026
Antwoord van Penfold
Hello,
Thank you for the positive feedback!
Best,
Penfold
Antwoord van Penfold
Hello Janis,
Thank you! We’re glad to hear you’ve had a positive experience with us.
Best,
Penfold
The team at Penfold are really helpful…
The team at Penfold are really helpful and patient, Jennifer was very patient and gave me all the information I needed for my enquiry.
Thank you
14 april 2026
Review zonder uitnodiging
Antwoord van Penfold
Hello Jay,
Thank you for your lovely feedback! We’re really pleased Jennifer could support you and provide the information you needed.
Best,
Penfold
Be careful do not invest with penfold …
Try to get your money back of these maggots when you need it most is impossible. Customer service is useless you can't get in touch with anyone. They will try anything they possibly can not to pay you your money. There are much better options out there. So folks do not invest your hard earned money with these cowboys. AVOID AVOID AVOID
9 april 2026
Review zonder uitnodiging
Antwoord van Penfold
Hello Ally,
We’re sorry to read this and understand how frustrating this must feel. We do have set processes and timelines in place when it comes to accessing pension funds, and our support team has been in touch to explain this.
If you still have questions or need further help, please do get back in touch - we’re here to support you.
Best,
Penfold
Great service from Humayun
Great service from Humayun. Nothing is too much for Penfold. Would highly recommend this company
8 april 2026
Review zonder uitnodiging
Antwoord van Penfold
Hello Kal,
Thank you for your kind words! We’re really glad to hear you had a great experience with Humayun - we’ll be sure to pass this on.
Best,
Penfold
Easy
Easy, all-digital interaction. So good to have an app where things work well and there's no need to have to go to customer support!
13 april 2026
Antwoord van Penfold
Hello John,
Thank you for your feedback! We’re really glad to hear you’re enjoying the smooth, all-digital experience - it’s great to know everything is working as it should.
Best,
Penfold
Helped me with my problem straight away…
Helped me with my problem straight away conversation went better then expected had my problem solved the same day and reply’s were very quick very happy with my experience
8 april 2026
Review zonder uitnodiging
Antwoord van Penfold
Hello Paige,
Thank you for your kind feedback! We’re really glad to hear your issue was resolved so quickly and that the experience was even better than expected — that’s exactly what we aim for.
Best,
Penfold
Efficient and effective
I have been with penfold for the best part of 4 years and am delighted with the outcomes. The company is easy to deal with, the app works fine and information is always clear. They take my money, put it in some funds and make it grow at a decent level. I don't go around comparing as it's a long game but all is good.
6 februari 2026
Antwoord van Penfold
Hello Brian,
Thank you so much for your continued support over the past few years — it really means a lot. We’re so pleased to hear you’ve had a positive experience and that everything has felt clear and easy to manage along the way.
It’s great to know you feel confident leaving things with us for the long term.
Best,
Penfold
Easy to invest and track
Penfold have made it easy to invest in a pension. The process is transparent and you can easily check to see how your pot is growing online or via the app.
8 april 2026
Review zonder uitnodiging
Antwoord van Penfold
Hello Duncan,
Thank you for your kind feedback! We’re really pleased to hear you’ve found the process straightforward and transparent, and that keeping track of your pension has been easy to do.
Best,
Penfold
Poor Customer Service.
24 maart 2026
Antwoord van Penfold
Hello Syed,
We’re really sorry to hear about your experience — this isn’t the level of service we aim to provide. We take feedback like this seriously and would really like the opportunity to understand what went wrong and put things right.
Our team has reached out to you directly, and we hope to be able to support you further and resolve this as quickly as possible.
Best,
Penfold
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.