Natasha understood my problem so quickly and acted on it immediately. She is a star. Thank you so much for sorting out my pension query Natash. Really appreciate it.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Excellent customer service from Jennifer , who is very efficient and extremely helpful . I have received my pension, and I would highly recommend Penfold to my friends and family . Five stars 🌟 ⭐ ⭐... Toon meer
Bedrijf heeft geantwoord
I needed some assistance to get one of our company directors set up on the Penfold Platform, when I rang to speak with someie, i had hardly any need to wait fir the call to be answered. Tashna took m... Toon meer
Bedrijf heeft geantwoord
I started using Penfold as a sole trader as they were one of the few platforms that would allow me to pay in ad hoc and not a minimum per month. That saved me with rollercoaster income! My money has a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Penfold
Geschreven door het bedrijf
Feel good about your financial future - our pension is here to get you to your saving goals and stay with you for life.
Get your savings back on track, grow your wealth, and get to know the ins and outs of your pension. All with friendly and expert support while we keep your money safe and secure.
Join thousands of happy Penfold pension savers today.
Visit website
Contactgegevens
The Ministry, 79-81 Borough Rd, SE1 1DN, London, Verenigd Koninkrijk
- 020 8003 5908
- hello@getpenfold.com
- getpenfold.com
4,6
Uitstekend
2K reviews
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Good Start, Poor Sevice & Poor Finish
When I researched Penfold Pensions all looked very good. The transfer in was slow but eventually all was settled.
The big problem is when you decide to drawdown. I have had three drawdowns and each one Penfold’s have got the tax with HMRC totally wrong.
Drawdown one, the drawdown was made a monthly payment according HMRC and not a one off payment in the tax year. So my tax rate changed to owing HRMC £130,000+ tax. This impacted on my regular monthly small pension payment. Until I spent over an hour on the phone to HRMC. After weeks of internal investigation, Penfold’s not their issue, everything was done correctly, not according to HMRC., the correct box had not been highlighted.
Second drawdown, I was stopped 40% tax instead of the BR by Penfold’s. Penfold’s again not their problem. 10 months later, and many phone calls to HMRC and form filling, I got refund of tax from HMRC.
The third and final drawdown Penfold’s have not notified HRMC that this one off payment and is not a regular monthly payment. This was a one off payment and closure of the account. Once again in my tax code has changed and my small monthly pension payment will be taxed at 40%, until I spend a lot of time on the phone to HMRC.
Based on poor experience, I would not advise anyone to go with Penfold Pensions.
4 mei 2026
Review zonder uitnodiging
Antwoord van Penfold
Hello Alan,
Thank you for taking the time to share your experience, and we’re very sorry to hear about the issues you’ve encountered.
We understand how frustrating and stressful problems relating to tax treatment and pension withdrawals can be, especially when this has impacted you more than once. This is not the experience we want our customers to have.
Our team is currently investigating the concerns you’ve raised, and we’ll be in touch with you directly to review everything in detail and provide further support. Thank you for bringing this to our attention.
Best,
Penfold
I called to resolve an issue and it was…
I called to resolve an issue and it was done swiftly, great customer service 👍.
1 mei 2026
Review zonder uitnodiging
Antwoord van Penfold
Hello Okafor,
Thank you for your kind feedback! We’re really pleased to hear your issue was resolved quickly and that you had a great experience with our team.
Best,
Penfold
Helpful and fast responses!
Helpful and fast responses from Workplace Support & Member Support Team
30 april 2026
Review zonder uitnodiging
Antwoord van Penfold
Hello Abby,
Thank you for your kind feedback! We’re really pleased to hear you’ve had helpful and prompt support from both our Workplace and Member Support teams.
Best,
Penfold
Great team and service …
30 april 2026
Antwoord van Penfold
Hello Alfred,
Thank you for your kind feedback! We’re really glad to hear you’ve had a great experience with both the team and the service.
Best,
Penfold
Antwoord van Penfold
Hello Maja,
Thank you for your kind words! We’re really pleased to hear you’ve had a great experience with our service.
Best,
Penfold
Quick
Quick , professional response to a admin query. Dealt with by Natasha.
29 april 2026
Review zonder uitnodiging
Antwoord van Penfold
Hello Mark,
Thank you for your kind feedback! We’re really pleased to hear your query was handled quickly and professionally.
We’ll be sure to pass your thanks on to Natasha as well.
Best,
Penfold
I hate penfold
I hate penfold. Every single time i try and sign in it take 4-5 times. As there is always some error on the web.
28 april 2026
Review zonder uitnodiging
Antwoord van Penfold
Hello Molly,
We’re really sorry to hear you’ve been having trouble signing in — we understand how frustrating that must be.
This isn’t the experience we want for our customers, and we’d really like to look into what’s causing this for you and get it resolved. A member of our team has reached out to you directly to help with this.
Best,
Penfold
Great customer service
I needed some assistance to get one of our company directors set up on the Penfold Platform, when I rang to speak with someie, i had hardly any need to wait fir the call to be answered. Tashna took my call and answered very clearly and professionally. IT took no time in giving me the informaton of what needed to be done and this was done very efficiently too. Thank you Tashna. Credit to Penfold
27 april 2026
Review zonder uitnodiging
Antwoord van Penfold
Hello Jackie,
Thank you so much for your kind feedback! We’re really pleased to hear everything was handled quickly and clearly, and that you had a positive experience getting set up.
We’ll be sure to pass your thanks on to Tashna — she’ll really appreciate it.
Best,
Penfold
Helpful company
Helpful company, I recommend no jargon. Straight up informative advice.
Recommend.
27 april 2026
Review zonder uitnodiging
Antwoord van Penfold
Hello Catherine,
Thank you for your kind feedback! We’re really pleased to hear you’ve found our approach clear and straightforward — that’s exactly what we aim for.
Best,
Penfold
Antwoord van Penfold
Hello Stephen,
Thanks for your feedback! It’s great to hear you’ve found everything straightforward and easy to manage.
Best,
Penfold
Penfold
I’ve been using Penfold Pension for a while now and overall I’ve had a positive experience. The platform is straightforward and easy to navigate, which made setting up and managing my pension much less intimidating than I expected. I particularly liked how simple it was to track contributions and see how my investments are performing.
The customer support has been responsive whenever I’ve had questions, and the information provided is generally clear and helpful. It’s also reassuring to have a range of investment options to choose from, depending on your goals and risk tolerance.
Overall, I’d recommend Penfold Pension to anyone looking for a simple and accessible way to manage their pension, especially if you’re new to investing.
25 april 2026
Antwoord van Penfold
Hello George,
Thank you so much for taking the time to share such detailed feedback — it really means a lot to us. We’re so pleased to hear you’ve found the platform easy to use and that managing your pension has felt more straightforward than expected.
It’s also great to know the support from our team and the range of investment options have been helpful along the way.
We really appreciate your recommendation and are glad to be supporting you on your pension journey.
Best,
Penfold
Antwoord van Penfold
Hello there,
Thank you for your kind words! We’re really pleased to hear you’re enjoying the app and happy with your experience so far.
Best,
Penfold
69% increase on my pot!!!
What can I say, my pot increased 69% since investing into Sharia with Penfold.
They are so straightforward and it’s so easy to decide which is best for you.
28 augustus 2025
Antwoord van Penfold
Hello Alexandra,
Thank you for sharing your experience! We’re really pleased to hear you’ve found things straightforward and easy to manage, and that you feel confident choosing what works best for you.
Best,
Penfold
Gertrud was fantastic in providing me…
Gertrud was fantastic in providing me with some pension statement information that I required. I received the information quickly, it was exactly what I requested and all communication with Gertrud and Penfold was excellent.
23 april 2026
Review zonder uitnodiging
Antwoord van Penfold
Hello Wesley,
Thank you for your lovely feedback! We’re so pleased to hear Gertrud was able to help and that everything was provided quickly and clearly.
We’ll be sure to pass this on to her and the team.
Best,
Penfold
Responded quickly and provided guidance…
Responded quickly and provided guidance regarding my customer service enquiry.
23 april 2026
Review zonder uitnodiging
Antwoord van Penfold
Hello Addie,
Thank you for your kind feedback! We’re really glad to hear you received a quick response and helpful guidance from the team.
Best,
Penfold
Not easy first time but excellent help
As a complete beginner to enrolling employees on to a pension scheme this went well. Had lots of questions but the online help was excellent.
21 april 2026
Review zonder uitnodiging
Antwoord van Penfold
Hello Roland,
Thanks so much for your feedback! It’s great to hear things went smoothly for you, especially when getting started, and that the support available helped answer your questions along the way.
Best,
Penfold
Excellent App & Customer Service
Excellent, responsive customer service and easy to use app. Perfect for combining and managing workplaces pensions.
22 april 2026
Antwoord van Penfold
Hello Alison,
Thank you for your lovely feedback! We’re really pleased to hear you’ve found the app easy to use and that managing your pensions has been straightforward.
Best,
Penfold
These guys are simply brilliant at what…
These guys are simply brilliant at what they do, honestly cannot fault them in any way, superb service.
22 april 2026
Review zonder uitnodiging
Antwoord van Penfold
Hello Callum,
Thank you so much for your amazing feedback — it really means a lot to us. We’re so pleased to hear you’ve had such a positive experience with the service.
Best,
Penfold
I fully registered a company with…
AVOID AVOID
I fully registered a company with Penfold, then when i first tried to logged it has appeared that they have deleted my email off the account.
On calling I followed there steps to login and they were unable to help me. I had to call back twice as the first call handler end the call trying to put me on hold.
They don't seem to be able to fix the problem quick, please read similar review before you sign up. so not to get caught out.
22 april 2026
Review zonder uitnodiging
Antwoord van Penfold
Hello Will,
We’re really sorry to hear about your experience — this certainly isn’t the level of service we aim to provide.
We understand how frustrating this must have been, especially when trying to access your account, and we appreciate you bringing it to our attention. We’re glad to see that one of our team members is already in touch with you and working to get this resolved as quickly as possible.
Best,
Penfold
Antwoord van Penfold
Hello Graham,
Thank you for your kind feedback! We’re really glad to hear you found the transfer process easy — that’s exactly what we aim for.
Best,
Penfold
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