Natasha understood my problem so quickly and acted on it immediately. She is a star. Thank you so much for sorting out my pension query Natash. Really appreciate it.
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
Excellent customer service from Jennifer , who is very efficient and extremely helpful . I have received my pension, and I would highly recommend Penfold to my friends and family . Five stars 🌟 ⭐ ⭐... Toon meer
Bedrijf heeft geantwoord
I needed some assistance to get one of our company directors set up on the Penfold Platform, when I rang to speak with someie, i had hardly any need to wait fir the call to be answered. Tashna took m... Toon meer
Bedrijf heeft geantwoord
I started using Penfold as a sole trader as they were one of the few platforms that would allow me to pay in ad hoc and not a minimum per month. That saved me with rollercoaster income! My money has a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Penfold
Geschreven door het bedrijf
Feel good about your financial future - our pension is here to get you to your saving goals and stay with you for life.
Get your savings back on track, grow your wealth, and get to know the ins and outs of your pension. All with friendly and expert support while we keep your money safe and secure.
Join thousands of happy Penfold pension savers today.
Visit website
Contactgegevens
The Ministry, 79-81 Borough Rd, SE1 1DN, London, Verenigd Koninkrijk
- 020 8003 5908
- hello@getpenfold.com
- getpenfold.com
4,6
Uitstekend
2K reviews
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great support
16 januari 2026
Antwoord van Penfold
Hi Nayan,
Thank you for taking the time to share your review with us!
Best,
Penfold
Great support. Easy platform. Good growth!
I started using Penfold as a sole trader as they were one of the few platforms that would allow me to pay in ad hoc and not a minimum per month. That saved me with rollercoaster income! My money has also been growing way above the average annual growth figures so I'm thrilled. The support team are great and friendly- i moved another pension across and they did all the leg work. I'm now employed but will continue to use Penfold for an additional pension pot. V happy customer
2 januari 2026
Antwoord van Penfold
Hi Nikki,
Thank you so much for your wonderful review! We’re delighted to hear Penfold has worked well for you as a sole trader and that the flexibility suited your income. It’s great to know you’ve been happy with the growth, the support from our team, and the transfer process. We really appreciate your continued trust in Penfold!
Best,
Penfold Team
Tribhuvani and Steven are both very…
Tribhuvani and Steven are both very supportive in resolving any issue regarding the Penfold so quickly.
16 januari 2026
Review zonder uitnodiging
Antwoord van Penfold
Hi Sarita,
Thank you so much for your kind feedback! We’re really pleased to hear you had a positive experience with our support team. We’ll be sure to pass your lovely comments on to both of them.
Best,
Penfold
I reached out for an enquiry and the…
I reached out for an enquiry and the service was fast. I got the relevant information I needed to make my next decision on my pension scheme. Would definitely recommend penfold
13 januari 2026
Review zonder uitnodiging
Antwoord van Penfold
Hi Karen,
Thank you for your lovely review! We’re glad we could provide the information you needed quickly and help you make your decision. We really appreciate the recommendation!
Best,
Penfold
Antwoord van Penfold
Hi Mark,
We really appreciate your review! Delighted the process felt simple and smooth.
Best,
Penfold Team
Antwoord van Penfold
Hi there,
Thanks so much! We really appreciate your feedback and are glad you’re enjoying using Penfold.
Best,
Penfold
Antwoord van Penfold
Hi Carl,
Thank you for your kind words! We’re delighted you’re enjoying the app and your experience with Penfold.
Best,
Penfold Team
Antwoord van Penfold
Hi Ronald,
We really appreciate your review! Delighted you felt well supported and kept informed.
Best,
Penfold
Tashna was extremely helpful
Tashna was extremely helpful in guiding us through the process of obtaining a temporary NI number. She responded promptly to our queries, and made sure everything was understood so we could move forward without delays. Her support was professional, efficient, and much appreciated.
13 januari 2026
Review zonder uitnodiging
Antwoord van Penfold
Hi Ayub,
Thank you for your lovely feedback! We’re delighted to hear our support team was able to guide you through the process so clearly and efficiently. We’ll be sure to pass on your kind words to Tashna. She’ll really appreciate them.
Best,
Penfold
Thanks for response
very quick and swift response for resolving the queries and providing solutions
12 januari 2026
Review zonder uitnodiging
Antwoord van Penfold
Hi there,
Thank you for your kind words! We’re so glad your queries were resolved quickly and effectively.
Best,
Penfold Team
Unbelievable customer support
Unbelievable customer support! I submitted a query and had the necessary document within a couple of hours. Highly recommend!
12 januari 2026
Review zonder uitnodiging
Antwoord van Penfold
Hi Debi,
Thanks for the fantastic review! Delighted we could get everything sorted for you so promptly.
Best,
Penfold
really responsive and helpful team
9 januari 2026
Review zonder uitnodiging
Antwoord van Penfold
Hi Penny,
We really appreciate your review! Delighted the team could support you.
Best,
Penfold
Well-managed & transparent
Well-managed fund with added transparency via the Penfold app. You have instant access to your pension details and forecasting tools. Plus, it is also pretty easy to contact a member of the team if you need to.
9 januari 2026
Antwoord van Penfold
Hi there,
Thank you for your lovely review! We’re delighted you’re finding the app clear, transparent, and easy to use. Our support team is always there for you whenever you need assistance.
Best,
Penfold Team
Answered what I needed and got me the…
Answered what I needed and got me the relevant information I requested very promptly
8 januari 2026
Review zonder uitnodiging
Antwoord van Penfold
Hi Jackie,
We really appreciate your kind words! Delighted we could provide the information you needed so promptly.
Best,
Penfold
Antwoord van Penfold
Hi there,
Thank you for your feedback! We’re glad you’re happy with the service and have reached out should you need any further support.
Best,
Penfold Team
It's easy access to your policy through…
It's easy access to your policy through the app and make changes if required also plenty of information from monthly emails
8 januari 2026
Review zonder uitnodiging
Antwoord van Penfold
Hi Robert,
Thank you so much for your review! We’re pleased you’re finding the app easy to use and the updates helpful.
Best,
Penfold
Customer service is a shocker
Customer service is a shocker. What’s the point of having an instant messaging service if all it says is - we might get back to you tomorrow !
7 januari 2026
Antwoord van Penfold
Hi Warren,
Thank you for your feedback. We’re sorry the messaging experience didn’t meet expectations at first. We know timely support is important. We’re glad we were able to assist you afterwards and appreciate you raising this with us, as it helps us review and improve how we communicate.
Best,
Penfold Team
Very helpful staff (Anelle)
I called Penfold with an inquiry and received help promptly. Anelle was knowledgable and polite. This conversation with Anelle gave me a great impression of Penfold and a peace of mind knowing that Penfold staff are available to help when needed.
6 januari 2026
Review zonder uitnodiging
Antwoord van Penfold
Hi there,
Thanks so much for your feedback! It’s great to hear that Anelle’s support made such a positive impression. We’ll make sure she sees your message.
Best,
Penfold Team
Antwoord van Penfold
Hi Bulent,
Thanks for taking the time to leave a review. We are sorry to hear that your experience felt basic or disappointing.
We always want to provide a clear, supportive pension experience, and it sounds like we missed the mark for you. We would really welcome the chance to understand more about what did not work for you and how we could improve. If you are open to it, please contact our support team, and we will be happy to look into this with you.
Thanks again for the feedback!
Best,
Penfold Team
Pensions Consolidation
Seamless process for finding and consolidating my other pensions into one Penfold Pension fund
5 januari 2026
Antwoord van Penfold
Hi Andy,
We really appreciate your kind words! Delighted you found the consolidation process smooth and simple.
Best,
Penfold Team
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