Natasha understood my problem so quickly and acted on it immediately. She is a star. Thank you so much for sorting out my pension query Natash. Really appreciate it.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Excellent customer service from Jennifer , who is very efficient and extremely helpful . I have received my pension, and I would highly recommend Penfold to my friends and family . Five stars 🌟 ⭐ ⭐... Toon meer
Bedrijf heeft geantwoord
I needed some assistance to get one of our company directors set up on the Penfold Platform, when I rang to speak with someie, i had hardly any need to wait fir the call to be answered. Tashna took m... Toon meer
Bedrijf heeft geantwoord
I started using Penfold as a sole trader as they were one of the few platforms that would allow me to pay in ad hoc and not a minimum per month. That saved me with rollercoaster income! My money has a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Penfold
Geschreven door het bedrijf
Feel good about your financial future - our pension is here to get you to your saving goals and stay with you for life.
Get your savings back on track, grow your wealth, and get to know the ins and outs of your pension. All with friendly and expert support while we keep your money safe and secure.
Join thousands of happy Penfold pension savers today.
Visit website
Contactgegevens
The Ministry, 79-81 Borough Rd, SE1 1DN, London, Verenigd Koninkrijk
- 020 8003 5908
- hello@getpenfold.com
- getpenfold.com
4,6
Uitstekend
2K reviews
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great communication and expert advice
18 januari 2026
Antwoord van Penfold
Hi Bernard,
Thanks so much for sharing this. It is great to hear the advice felt expert and the communication worked well for you.
Best,
Penfold Team
Super proactive and helpful!
Emailed to ask for help with a temp NI number as an employee did not have one yet, and got a response instantly from Sümeyye with how to get this sorted. Very accommodating when my company policy was not able to use the Penfold portal to upload a document.
Sümeyye kept me up to date with everything with quick responses and was overall great. Very happy.
28 januari 2026
Review zonder uitnodiging
Antwoord van Penfold
Hi Charlotte,
We really appreciate your review! We’re delighted our support team could support you so efficiently and keep you updated throughout. We’ll be sure to share your lovely comments with Sümeyye.
Best,
Penfold
Poor comms.
29 januari 2026
Antwoord van Penfold
Hi Rob,
Thanks for taking the time to leave a review. We’re sorry the communication was unclear at the time, but we’re glad we were able to follow up and resolve this.
Best,
Penfold Team
Seamless pension experience
Seamless! Great oversight. Amazing app with transparency!
14 januari 2026
Antwoord van Penfold
Hi there,
We really appreciate your kind words. Making it easy to see what’s happening and feel in control is important to us, so it’s great to hear that’s been your experience.
Best,
Penfold Team
Antwoord van Penfold
Hi Cherrie,
Thank you for the lovely feedback! We’re really glad you’re finding the app so easy to use.
Best,
Penfold Team
Seamless set up and great support
Seamless set up and great support. I have been using Penfold for sometime now and it has been brilliant. Compared to Nest and Smart Pension, I have the complete process with Penfold a lot more easier and efficient.
26 januari 2026
Review zonder uitnodiging
Antwoord van Penfold
Hi Anjlee,
We really appreciate your feedback! Making the whole process simple and efficient is exactly what we aim for, so it’s great to hear that’s been your experience.
Best,
Penfold
Rapid resolution
Rapid resolution. Helpful and caring assistance.
26 januari 2026
Review zonder uitnodiging
Antwoord van Penfold
Hi Laura,
Thank you for sharing this! Taking the time to help and resolve things properly is important to us, so it’s lovely to hear that came through.
Best,
Penfold
Really easy to use platform
26 januari 2026
Antwoord van Penfold
Hi Oli,
That’s lovely to hear. Thanks for letting us know! We’re pleased it’s working smoothly for you.
Best,
Penfold Team
Really helpful on the chat service even…
Really helpful on the chat service even on a Sunday
25 januari 2026
Review zonder uitnodiging
Antwoord van Penfold
Hi Toni,
We really appreciate your feedback. Being able to support you when questions come up is important to us.
Best,
Penfold
Amazing
They are very helpful and reliable. Every question or doubts i had they didn’t exited to explain to me in details. They also helped me in a very smooth transition to move my pensions.
9 januari 2026
Antwoord van Penfold
Hi there,
Thanks so much for sharing this. It’s great to hear you felt well supported and that moving your pensions over went smoothly.
Best,
Penfold Team
Nice service
Nice service, very helpful . Gertrud was an excellent on the phone. Very quick response.
22 januari 2026
Review zonder uitnodiging
Antwoord van Penfold
Hi Jeanneth,
Thank you for your kind words! We’re so pleased Gertrud could help quickly. We’ll be sure to share your feedback with her.
Best,
Penfold
Update
Keep you updated on all relevant documentation that I require easy access to my plan
23 januari 2026
Antwoord van Penfold
Hi Adrian,
Thank you! We’re glad you’ve found it easy to stay updated and access your plan.
Best,
Penfold
Antwoord van Penfold
Hi Cristina,
Thank you for your kind words! We’re delighted to hear you had a great experience.
Best,
Penfold
Antwoord van Penfold
Hi Mr A P Beesley,
We really appreciate your review! Delighted you were happy with the service.
Best,
Penfold Team
Penfold is very customer friendly
Penfold is very customer friendly and Anelle was very helpful with my query.
20 januari 2026
Review zonder uitnodiging
Antwoord van Penfold
Hi David,
Thank you for your kind feedback! We’re so pleased to hear you found Penfold customer-friendly and that Anelle was able to help. We’ll be sure to pass on your kind words to her.
Best,
Penfold Team
Seamless
Seamless, easy to use app and one stop place to easily access my pension investment
21 januari 2026
Antwoord van Penfold
Hi Terri,
We’re so happy to hear you’ve enjoyed our service. Your feedback means a lot to us!
Best,
Penfold
Pension fund consolidation made simple
Finally a pension company that works proactively for you when consolidating pension funds!
20 januari 2026
Antwoord van Penfold
Hi there,
Thanks so much for sharing this. Helping take the stress out of pension consolidation is exactly what we aim for, so it’s wonderful to hear this landed well.
Best,
Penfold
Prompt and professional service
19 januari 2026
Review zonder uitnodiging
Antwoord van Penfold
Hi Richard,
Thank you for your kind words! We’re really pleased to hear the service felt both prompt and professional. That’s exactly what we aim for.
Best,
Penfold Team
This company really is a poor example of New Pension companies
The Transfer Department of Penfold are woefully bad. My experiences with attempting to achieve a Pension Sharing Order, issued by the Court, has been a terrible experience, met with amateur customer service. Penfold operates by giving the least/no information to delay and detract. This company really is a poor example of the New Pension companies - steer clear.
18 januari 2026
Review zonder uitnodiging
Antwoord van Penfold
Hi there,
Thank you for your feedback. We understand how challenging this type of process can feel. Our team shared the required information and timelines with you and worked to support the case through to resolution. Your comments are appreciated and help us reflect on how we can continue improving clarity and communication.
Best,
Penfold Team
Transfer bonus
Transfer completed successfully.
Had to spend time checking what had happened to the bonus I was eligible for.
It has now been clarified but the communication of the offer was poor and did not specify that it would be paid in stages over 2 years. Nor did it specify that tax relief was already included in the amounts.
19 januari 2026
Antwoord van Penfold
Hi there,
Thanks for your review and for sharing your thoughts. We’re pleased that everything is now clear and that our team was able to follow up with you directly. We value feedback like this and are always looking for ways to make our communications clearer and more helpful going forward.
Best,
Penfold Team
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