Natasha understood my problem so quickly and acted on it immediately. She is a star. Thank you so much for sorting out my pension query Natash. Really appreciate it.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Excellent customer service from Jennifer , who is very efficient and extremely helpful . I have received my pension, and I would highly recommend Penfold to my friends and family . Five stars 🌟 ⭐ ⭐... Toon meer
Bedrijf heeft geantwoord
I needed some assistance to get one of our company directors set up on the Penfold Platform, when I rang to speak with someie, i had hardly any need to wait fir the call to be answered. Tashna took m... Toon meer
Bedrijf heeft geantwoord
I started using Penfold as a sole trader as they were one of the few platforms that would allow me to pay in ad hoc and not a minimum per month. That saved me with rollercoaster income! My money has a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Penfold
Geschreven door het bedrijf
Feel good about your financial future - our pension is here to get you to your saving goals and stay with you for life.
Get your savings back on track, grow your wealth, and get to know the ins and outs of your pension. All with friendly and expert support while we keep your money safe and secure.
Join thousands of happy Penfold pension savers today.
Visit website
Contactgegevens
The Ministry, 79-81 Borough Rd, SE1 1DN, London, Verenigd Koninkrijk
- 020 8003 5908
- hello@getpenfold.com
- getpenfold.com
4,6
Uitstekend
2K reviews
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
rapid response
27 maart 2026
Review zonder uitnodiging
Antwoord van Penfold
Hello Mariana,
Thank you for your review! We’re glad our quick responses have made a positive impression.
Best,
Penfold
Antwoord van Penfold
Hello,
Thank you for your review! We’re glad to hear you’ve had a great experience with us.
Best,
Penfold
Gertrud from penfold is so professional…
Gertrud from penfold is so professional and helpful, really went above and beyond to ensure my query was resolved and communicated effectively. She deserves a pay rise
17 maart 2026
Review zonder uitnodiging
Antwoord van Penfold
Hello Temi,
Thank you for your kind words! We’re thrilled to hear Gertrud went above and beyond - we’ll be sure to pass on your feedback.
Best,
Penfold
Upload of Report
Tashna quickly come back to me with all the information I needed to upload the file.
19 maart 2026
Review zonder uitnodiging
Antwoord van Penfold
Hello Linda,
Thanks for your review! We’re glad Tashna could get you the information you needed quickly.
Best,
Penfold
Outstanding Customer Support / Service
Had a problem due to a 3rd party issue so I eventually called Penfold support seeking help. The first person I spoke to, Anelle, was absolutely brilliant.
This took some while to resolve but Anelle remained with me through the entire process; she was proactive, professional and honestly provided some of the best customer service I have ever received.
If Penfold invest my money as well as they provide customer support, I'll probably have a very happy retirement.
6 maart 2026
Review zonder uitnodiging
Antwoord van Penfold
Hello Mr. E
Thank you for sharing your experience! We’re so pleased Anelle was able to support you throughout and provide such high-quality service - we’ll make sure she sees your kind words.
Best,
Penfold
The service I received was excellent…
The service I received was excellent from start to finish. Everything was explained in a clear and simple way, and I felt supported throughout the whole process. Thank you especially to Anelle for being so helpful and patient!
20 maart 2026
Review zonder uitnodiging
Antwoord van Penfold
Hello Phaewphan,
Thank you for such lovely feedback! We’re especially happy to hear Anelle made the process clear and supportive - we’ll pass this on to her.
Best,
Penfold
The team responds quickly.
18 maart 2026
Review zonder uitnodiging
Antwoord van Penfold
Hello Joseph,
Thank you! We’re pleased our team’s responsiveness has made a positive impression.
Best,
Penfold
Antwoord van Penfold
Hello Patel,
Thanks for your review! We’re glad to hear everything is going well.
Best,
Penfold
Penfold customer service is easy to…
Penfold customer service is easy to reach, they are extremely efficient and professional. They are miles above the general experience I have (mostly outside this sector). A joy to work with so far.
17 maart 2026
Review zonder uitnodiging
Antwoord van Penfold
Hello Maris,
Thank you so much for your feedback! It means a lot to hear we stand out, and we’re glad you’re enjoying the experience so far.
Best,
Penfold
Sunteți operativi
16 maart 2026
Antwoord van Penfold
Hello Florica,
Thank you for your positive feedback!
Best,
Penfold
Excellent support
Excellent support from Humayun. Clear explanations, quick resolution, and very professional throughout. Made the director pension conversion process straightforward. Highly recommended.
2 maart 2026
Review zonder uitnodiging
Antwoord van Penfold
Hello Koji,
Thank you for your kind words! We’re glad Humayun could make the process clear and straightforward for you - we’ll be sure to share your feedback with him.
Best,
Penfold
Antwoord van Penfold
Hello Mark,
Great to hear your transfer went smoothly! Thanks for choosing Penfold.
Best,
Penfold
Great service
I haven’t been with Penfold very long but have always found them very helpful with excellent communication and if I have a question or query they always reply back quickly. The level of customer service so far has been excellent and I hope to stay with them
For many years to come.
15 maart 2026
Antwoord van Penfold
Hello Adam,
Thanks so much for your thoughtful feedback! We’re really pleased to hear you’ve had such a positive experience so far, and we look forward to supporting you for many years to come.
Best,
Penfold
pension query
Had a query with my account that was sorted very professionally and quickly by Stiina
9 maart 2026
Review zonder uitnodiging
Antwoord van Penfold
Hello David,
Thank you for your review! We’ll be sure to pass your kind words on to Stiina - she’ll be delighted to hear this.
Best,
Penfold
Help with my issue and resolved it…
Help with my issue and resolved it within a day of me getting in contact
13 maart 2026
Review zonder uitnodiging
Antwoord van Penfold
Hello Kyle,
Thanks for your feedback! We’re pleased we could resolve your issue quickly and get everything sorted within a day.
Best,
Penfold
HR Europe
High level of service and responsiveness in our requests. I recommend.
13 maart 2026
Review zonder uitnodiging
Antwoord van Penfold
Hello HR Europe,
Thank you for your kind words! We’re really glad to hear you’ve had a great experience with our responsiveness and service.
Best,
Penfold
Good Service
10 maart 2026
Review zonder uitnodiging
Antwoord van Penfold
Hi Janet,
Thank you for taking the time to leave a review. We’re pleased the service met your expectations.
Best,
Penfold Team
Hassle Free
Super easy to set up our account. When we hit our first internal issue Penfold was easy to contact and resolved the problem within minutes. Hassle free solution to employer pension scheme.
9 maart 2026
Review zonder uitnodiging
Antwoord van Penfold
Hi Mary,
That’s great to hear! Thank you for letting us know. We’re glad that getting started was easy and that the issue was sorted quickly.
Best,
Penfold
Their returns are very good considering…
Their returns are very good considering the state of world economies. the website is very intuitive and one of the best I have used.
9 maart 2026
Review zonder uitnodiging
Antwoord van Penfold
Hi Michael,
Thank you for your feedback. We’re delighted you’re enjoying the platform and finding it easy to navigate.
Best,
Penfold
Antwoord van Penfold
Hi there,
Thank you for the kind words. We’re pleased the experience felt easy and pleasant.
Best,
Penfold Team
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