Natasha understood my problem so quickly and acted on it immediately. She is a star. Thank you so much for sorting out my pension query Natash. Really appreciate it.
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Excellent customer service from Jennifer , who is very efficient and extremely helpful . I have received my pension, and I would highly recommend Penfold to my friends and family . Five stars 🌟 ⭐ ⭐... Toon meer
Bedrijf heeft geantwoord
I needed some assistance to get one of our company directors set up on the Penfold Platform, when I rang to speak with someie, i had hardly any need to wait fir the call to be answered. Tashna took m... Toon meer
Bedrijf heeft geantwoord
I started using Penfold as a sole trader as they were one of the few platforms that would allow me to pay in ad hoc and not a minimum per month. That saved me with rollercoaster income! My money has a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Penfold
Geschreven door het bedrijf
Feel good about your financial future - our pension is here to get you to your saving goals and stay with you for life.
Get your savings back on track, grow your wealth, and get to know the ins and outs of your pension. All with friendly and expert support while we keep your money safe and secure.
Join thousands of happy Penfold pension savers today.
Visit website
Contactgegevens
The Ministry, 79-81 Borough Rd, SE1 1DN, London, Verenigd Koninkrijk
- 020 8003 5908
- hello@getpenfold.com
- getpenfold.com
4,6
Uitstekend
2K reviews
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent customer assistance
Excellent customer assistance when needed.
5 maart 2026
Review zonder uitnodiging
Antwoord van Penfold
Hi there,
We appreciate the feedback, thank you! Providing helpful support when it matters is important to us.
Best,
Penfold
Super quick resolution of a pension compliance question
I had a query about pension re-enrolment and declaration of compliance and I was amazed at the quick response from Penfold. I received a full explanation and was made to feel completely reassured. I think Penfold really go above and beyond from a customer service perspective
6 maart 2026
Review zonder uitnodiging
Antwoord van Penfold
Hi Carolyn,
That’s fantastic to hear! Thanks for sharing. We’re delighted the team could step in quickly and help make everything clear and straightforward.
Best,
Penfold Team
Pensions made human
Pensions made human. Great app, simple to follow updates and instructions. Rapid resolution to queries.
6 maart 2026
Review zonder uitnodiging
Antwoord van Penfold
Hi Marc,
That’s lovely to hear, thank you! Making pensions easier to understand is exactly what we aim for, so we’re glad the app and support have worked well for you.
Best,
Penfold Team
Antwoord van Penfold
Hi Nathan,
We appreciate you saying that. Creating a welcoming and helpful experience is really important to us.
Best,
Penfold Team
Exceptional customer service
Customer service was exceptionally helpful and addressed my query fully and quickly.
4 maart 2026
Review zonder uitnodiging
Antwoord van Penfold
Hi Marianna,
Thank you very much! We appreciate you saying that. A welcoming and helpful team is something we really value.
Best,
Penfold
Extremely helpful and easy
Extremely helpful, and easy to follow (I left the chat to do other work, and received the next message in an email, with an easy link back to the chat. And both my queries were dealt with efficiently, and to resolution.
3 maart 2026
Review zonder uitnodiging
Antwoord van Penfold
Hi Charlie,
That’s great to hear! Thanks for letting us know. We’re glad the chat and email follow-up made things convenient and that your queries were sorted efficiently.
Best,
Penfold Team
Transparent and clear
Transparent and clear, pension transferred with relative ease. Great app that makes it easy to track performance.
14 januari 2026
Antwoord van Penfold
Hi Hugo,
We appreciate you taking the time to leave this review. It’s great to know the process felt clear and that the app is working well for you.
Best,
Penfold Team
Excellent service
As a new joiner, I encountered a few challenges in setting up my account. Thanks to the assistant and support of Sumeyye, a staff of Penfold who responded swiftly and managed all my expectations smoothly.
3 maart 2026
Review zonder uitnodiging
Antwoord van Penfold
Hi Will,
Thanks for taking the time to leave this review. We’re pleased Sümeyye could support you and make the setup process smoother. We’ll be sure to pass your feedback on to her.
Best,
Penfold
Really responsive customer service and…
Really responsive customer service and clear directions about what I needed to do to resolve my issue.
2 maart 2026
Review zonder uitnodiging
Antwoord van Penfold
Hi there,
We appreciate the feedback. It’s good to know the support was responsive and that the instructions helped resolve the issue smoothly.
Best,
Penfold
Limited withdrawal options.
I've had great service and communication from Penfold but unfortunately they have fallen at the last hurdle. I want my pension paid into my WISE bank account, which has a UK address, bank account number and sort code but they won't pay into a WISE bank account???
So unfortunately all the good work in the past has been for nothing. So at the moment l'm in the process of arranging a transfer to another pension company who will happily pay my pension into my WISE account.
23 februari 2026
Antwoord van Penfold
Hi Paul,
Thank you for sharing your feedback. We're really glad to hear that you've had great service and communication from Penfold in the past, but we're sorry to hear that your experience at this stage has been frustrating.
While we aim to make accessing your pension as straightforward as possible, there are certain requirements we have to follow when making pension payments, and these can limit the types of accounts we’re able to pay into. We appreciate that this can be disappointing, especially after a positive experience up to this point.
If you'd like to discuss your options further, our team would be very happy to take another look and talk through what may be possible.
Thanks again for your feedback, and we wish you all the best moving forward.
Best,
Penfold
Humayan resolved my file upload issue…
Humayan resolved my file upload issue quickly and efficiently
25 februari 2026
Review zonder uitnodiging
Antwoord van Penfold
Hi there,
Thank you for sharing this. We’re really pleased Humayun could resolve the upload issue quickly and get everything back on track for you. We will be sure to pass your review to him.
Best,
Penfold Team
fantastic service all round
27 februari 2026
Antwoord van Penfold
Hi Simon,
Thanks so much for letting us know. It’s great to hear the service met your expectations.
Best,
Penfold
Quick transfer of my older pension into…
Quick transfer of my older pension into Penfold. Easy to use
18 februari 2026
Antwoord van Penfold
Hi Amanda,
Thank you for sharing. We’re really glad you’ve had a good experience.
Best,
Penfold
Antwoord van Penfold
Hi Botogan,
Thanks for sharing this! We’re pleased the advice felt useful.
Best,
Penfold
Terrible transfer-out experience
I was with Penfold for over a year, the website application is fairly intuitive but eventually decided to transfer out.
The transfer experience was very bad. I made my transfer out application in late October 2025 and it didn't complete until late February 2026. After hearing nothing for over a month, I contacted them in early-mid December to ask on the status. They told me they required me to fill out an additional form because I was transferring to AJ Bell Dodl who apparently needed further checks because they weren't someone they transferred to frequently. I was pretty surprised considering how big AJ Bell are. The delay wasn't on AJ Bell Dodl's side.
So instead of proactively asking me to fill out the forms, I had to chase up on them myself which was disappointing. After filling out additional forms, they went silent again and I had to chase up several more times just to get the transfer out completed.
4 months to transfer out a pension is crazy considering it wasn't in-specie and simply required them to sell funds on their side and transfer cash across.
26 oktober 2025
Review zonder uitnodiging
Very easy to deal with and helped bring…
Very easy to deal with and helped bring multiple pensions into one pot. Their investments are doing well and performing. Most things can be done via the app such as increase my workplace contributions.
12 februari 2026
Antwoord van Penfold
Hi Tim,
We’re delighted you’ve found everything easy to manage, from consolidation through to adjusting contributions. It’s lovely to know the performance has been positive for you too.
Best,
Penfold Team
Nice and simple App and helpful staff…
Nice and simple App and helpful staff who actually respond quickly to emails and even pick up the phone, which is a rarity nowadays!
26 februari 2026
Review zonder uitnodiging
Antwoord van Penfold
Hi Richard,
Thank you! We agree that being able to speak to a real person shouldn’t be rare. Glad the app and the team have both worked well for you.
Best,
Penfold Team
Antwoord van Penfold
Hi Mr. R. Gipson,
That’s exactly what we aim for, thank you! We're glad it’s felt quick and straightforward.
Best,
Penfold
Quick, helpful response
Quick, helpful response from the team even when my Account Manager was on annual leave
25 februari 2026
Review zonder uitnodiging
Antwoord van Penfold
Hi Ceilidh,
We’re glad you felt well looked after. Making sure there’s continuity of support is important to us.
Best,
Penfold Team
Quick & clear
Tashna from Penfold was great, gave very clear responses which were also very quick to come through.
24 februari 2026
Review zonder uitnodiging
Antwoord van Penfold
Hi Amit,
Thanks so much for sharing this. It’s great to know Tashna’s responses were both clear and quick. We’ll make sure she sees your feedback.
Best,
Penfold
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.